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Helpdesk software · Alternatives
ScreenSteps is a helpdesk software product from ScreenSteps, Brighton, priced at Paid plans. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 1 have a free plan, 8 are built in India.
Quick answer
The closest alternatives to ScreenSteps are Freshservice (₹1,600/mo), Zendesk Suite (₹4,500/mo), HappyFox (₹2,000/mo), Supportbee (₹1,000/mo) and Kayako (₹5,000/mo). Zoho Desk is the top-ranked option with a free plan. Published prices in this list start at ₹500/month.
There is no free plan
ScreenSteps has no free tier. 1 alternatives do, which lets you test with real data before you pay.
Indian support and GST
ScreenSteps is built in United Kingdom. 8 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Ranked by how closely each product matches ScreenSteps's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | ScreenSteps (current) | Paid plans | No | Web | No | 3.9/5 | — |
| 1 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 2 |  Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 3 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 4 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 5 |  Kayako | ₹5,000/mo | No | Web | No | 4.5/5 | |
| 6 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 | |
| 7 |  Zoho Desk Express | ₹500/mo | No | Web | Yes | 4.6/5 | |
| 8 |  Front | ₹1,600/mo | No | Web | No | 4.4/5 | |
| 9 |  Groove | ₹1,500/mo | No | Web | No | 4.4/5 | |
| 10 |  Freshdesk Omni | ₹2,400/mo | No | Web | Yes | 4.5/5 | |
| 11 |  Exotel Support Suite | ₹2,999/mo | No | Web | Yes | 4.5/5 | |
| 12 |  Enchant | ₹1,200/mo | No | Web | No | 4.3/5 | |
| 13 |  HelpCrunch | ₹1,000/mo | No | Web | No | 4.3/5 | |
| 14 |  Dixa | ₹3,000/mo | No | Web | No | 4.3/5 | |
| 15 |  Zoho Service Plus | ₹1,400/mo | No | Web | Yes | 4.4/5 | |
| 16 |  Amazon Connect | Pay as you go | No | Web | No | 4.2/5 | |
| 17 |  QueueMetrics | ₹5,000/mo | No | Web | No | 4.3/5 | |
| 18 |  HelpSpot | Paid plans | No | Web | No | 4/5 | |
| 19 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 20 |  ChannelReply | Paid plans | No | Web | No | 4/5 |
Freshworks · San Mateo · Helpdesk software · 4.7/5
IT service management from Freshworks.
₹1,600/mo
Free trial
Compared with ScreenSteps
Key features
Zendesk · San Francisco · Helpdesk software · 4.5/5
Customer service platform with ticketing, chat and knowledge base.
₹4,500/mo
Free trial
₹2,000/mo
Free trial
₹1,000/mo
Free trial
Compared with ScreenSteps
₹5,000/mo
Free trial
₹1,000/mo
Free trial
Compared with ScreenSteps
Key features
Zoho Corporation · Chennai · Helpdesk software · 4.6/5
Lightweight helpdesk edition.
₹500/mo
Free trial
Compared with ScreenSteps
Key features
₹1,500/mo
Free trial
Freshworks · San Mateo · Helpdesk software · 4.5/5
Unified support suite from Freshworks.
₹2,400/mo
Free trial
Compared with ScreenSteps
The closest matches to ScreenSteps on App Advisor are Freshservice (₹1,600/mo), Zendesk Suite (₹4,500/mo), HappyFox (₹2,000/mo). They are ranked by how closely their category, pricing model, platforms and target business size match ScreenSteps, then by rating. The best choice depends on your team size and budget.
Yes. 1 of the 20 alternatives listed have a free plan or are free: Zoho Desk (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Among alternatives that publish a price, Zoho Desk Express starts lowest at ₹500/mo. Zoho Desk also has a free plan. Prices are read from each vendor's website and exclude GST.
Yes. 8 alternatives are built in India, including Freshservice (₹1,600/mo), Supportbee (₹1,000/mo), Helpwise (₹1,000/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Freshservice is the closest match to ScreenSteps in our catalogue. Key differences: Built in India (San Mateo). Compare them side by side before you book a demo.
Every product listed sits in helpdesk software or a category ScreenSteps also covers, and ScreenSteps's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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