RecommendedFeatured
Starts at
Free plan
Sunrise Service Management
by Sunrise Software · London, United Kingdom
IT and enterprise service management software for UK organisations.
Helpdesk softwareEnterprise ready
- Starting price
- On request
- Ask for a quote
- Free trial / plan
- Not advertised
- Deployment
- Cloud
- Web
- App Advisor rating
- 3.9
- transparency & India fit
What is Sunrise Service Management?
Sunrise Service Management is helpdesk software from Sunrise Software, based in London, United Kingdom. IT and enterprise service management software for UK organisations.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size.
What works well
What to watch out for
- −Pricing is not published — expect a sales conversation before you see costs
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Mid-market · Enterprise
AI analysis of Sunrise Service Management
Analysing Sunrise Service Management — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Sunrise Service Management features
Category-standard capabilities plus what Sunrise Service Management adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
Sunrise Service Management pricing
Entry price
On request
Quoted per organisation after a discovery call
How Sunrise Service Management charges. Sunrise Software prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.
Read from the vendor's official website. Prices change — confirm on sunrisesoftware.com.
Specifications
- Category
- Helpdesk software
- Vendor
- Sunrise Software
- Headquarters
- London, United Kingdom
- Founded
- Not published
- Pricing model
- Quote-based
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Mid-market, Enterprise
- Made in India
- No
More software like Sunrise Service Management
Alternatives, the same vendor's other products and India-first picks.
Compare all Sunrise Service Management alternatives with pricing →
Sunrise Service Management — frequently asked questions
What is Sunrise Service Management?+
Sunrise Service Management is helpdesk software by Sunrise Software. IT and enterprise service management software for UK organisations.
How much does Sunrise Service Management cost?+
Sunrise Service Management is priced on request. Request a demo through App Advisor and we will ask the vendor for a written quote.
Does Sunrise Service Management offer a free trial or free plan?+
Sunrise Service Management does not advertise a free plan; ask the vendor for a trial or a guided demo.
Is Sunrise Service Management made in India?+
No. Sunrise Service Management is developed by Sunrise Software in London, United Kingdom.
Who is Sunrise Service Management best suited for?+
Sunrise Service Management suits mid-market, enterprise buyers looking for helpdesk software.
What are the best alternatives to Sunrise Service Management?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Sunrise Service Management deployed?+
Sunrise Service Management is available as a cloud (SaaS) product, with web access.
About Sunrise Software
Sunrise Software · London, United Kingdom · 1 product in our catalogue
Get an instant demo