1. Kapture CX
Kapture · Bengaluru · Helpdesk software · 4.4/5
Enterprise customer support platform built in Bengaluru.
On request
Quote-based
Compared with Sunrise Service Management
- Built in India (Bengaluru)
Helpdesk software · Alternatives
Best Sunrise Service Management alternatives in India (2026)
Sunrise Service Management is a helpdesk software product from Sunrise Software, London, priced at On request. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 0 have a free plan, 9 are built in India.
Quick answer
The closest alternatives to Sunrise Service Management are Kapture CX (On request), ServiceNow CSM (On request), Ameyo Omni (On request), Servion (On request) and C-Zentrix (On request).
Why businesses look for a Sunrise Service Management alternative
Indian support and GST
Sunrise Service Management is built in United Kingdom. 9 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Sunrise Service Management alternatives compared
Ranked by how closely each product matches Sunrise Service Management's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Sunrise Service Management (current) | On request | No | Web | No | 3.9/5 | — |
| 1 | Kapture CX | On request | No | Web | Yes | 4.4/5 | |
| 2 |  ServiceNow CSM | On request | No | Web | No | 4.3/5 | |
| 3 |  Ameyo Omni | On request | No | Web | Yes | 4.3/5 | |
| 4 |  Servion | On request | No | Web | Yes | 4.3/5 | |
| 5 |  C-Zentrix | On request | No | Web | Yes | 4.2/5 | |
| 6 |  Teckinfo InterDialog | On request | No | Web | Yes | 4.2/5 | |
| 7 |  Aria Telecom | On request | No | Web | Yes | 4.2/5 | |
| 8 |  Gladly | On request | No | Web | No | 4.1/5 | |
| 9 |  Verint | On request | No | Web | No | 4.1/5 | |
| 10 |  Sprinklr Service | On request | No | Web | No | 4.1/5 | |
| 11 |  Kustomer | On request | No | Web | No | 4.1/5 | |
| 12 |  Voxtron | On request | No | Web | Yes | 4.2/5 | |
| 13 |  Drishti-Soft (Ameyo) | On request | No | Web | Yes | 4.2/5 | |
| 14 |  NICE CXone | On request | No | Web | No | 4.1/5 | |
| 15 |  Genesys Cloud | On request | No | Web | No | 4.1/5 | |
| 16 |  Five9 | On request | No | Web | No | 4.1/5 | |
| 17 |  Avaya | On request | No | Web | No | 4.1/5 | |
| 18 |  Cisco Webex Contact Center | On request | No | Web | No | 4.1/5 | |
| 19 |  Matrix PBX | On request | No | Web | Yes | 4.2/5 | |
| 20 |  Yeastar | On request | No | Web | No | 4/5 |
Top 10 Sunrise Service Management alternatives in detail
2. ServiceNow CSM
ServiceNow · Santa Clara · Helpdesk software · 4.3/5
Enterprise customer service management.
On request
Quote-based
On request
Quote-based
Compared with Sunrise Service Management
- Built in India (Gurugram)
4. Servion
Servion Global Solutions · Chennai · Helpdesk software · 4.3/5
CX and contact centre solutions.
On request
Quote-based
Compared with Sunrise Service Management
- Built in India (Chennai)
5. C-Zentrix
C-Zentrix (Teckinfo) · New Delhi · Helpdesk software · 4.2/5
Contact centre software built in Delhi.
On request
Quote-based
Compared with Sunrise Service Management
- Built in India (New Delhi)
6. Teckinfo InterDialog
Teckinfo Solutions · New Delhi · Helpdesk software · 4.2/5
Dialler and contact centre software.
On request
Quote-based
Compared with Sunrise Service Management
- Built in India (New Delhi)
On request
Quote-based
Compared with Sunrise Service Management
- Built in India (New Delhi)
On request
Quote-based
On request
Quote-based
On request
Quote-based
Sunrise Service Management alternatives by what you need
Indian alternatives to Sunrise Service Management
How to choose a Sunrise Service Management alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
Sunrise Service Management alternatives — FAQs
What is the best alternative to Sunrise Service Management in 2026?+
The closest matches to Sunrise Service Management on App Advisor are Kapture CX (On request), ServiceNow CSM (On request), Ameyo Omni (On request). They are ranked by how closely their category, pricing model, platforms and target business size match Sunrise Service Management, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Sunrise Service Management?+
None of the 20 closest alternatives to Sunrise Service Management has a free plan. Most offer a free trial instead, so ask for one before you commit.
Is there an Indian alternative to Sunrise Service Management?+
Yes. 9 alternatives are built in India, including Kapture CX (On request), Ameyo Omni (On request), Servion (On request). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Sunrise Service Management vs Kapture CX: which is better?+
Kapture CX is the closest match to Sunrise Service Management in our catalogue. Key differences: Built in India (Bengaluru). Compare them side by side before you book a demo.
How were these Sunrise Service Management alternatives chosen?+
Every product listed sits in helpdesk software or a category Sunrise Service Management also covers, and Sunrise Software's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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Related alternatives
Kapture CX alternativesServiceNow CSM alternativesAmeyo Omni alternativesServion alternativesC-Zentrix alternativesTeckinfo InterDialog alternativesAria Telecom alternativesGladly alternativesVerint alternativesSprinklr Service alternativesKustomer alternativesVoxtron alternativesAll helpdesk software alternativesBrowse all alternatives