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Textline
by Textline · Los Angeles, USA
Business texting software with a universal inbox for SMS, webchat and social customer conversations.
- Starting price
- On request
- Free trial / plan
- Free trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.0
- transparency & India fit
What is Textline?
Textline is helpdesk software from Textline, based in Los Angeles, USA. Business texting software with a universal inbox for SMS, webchat and social customer conversations.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size. Beyond helpdesk software, Textline also covers sms & otp platforms.
What works well
- +Covers more than one software category, reducing the number of tools you run
What to watch out for
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Best suited for: Small business · SMB · Mid-market
AI analysis of Textline
Analysing Textline — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Textline features
Category-standard capabilities plus what Textline adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
Textline pricing
Entry price
On request
Published subscription pricing, taxes extra
How Textline charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on textline.com.
Specifications
- Category
- Helpdesk software, SMS & OTP platforms
- Vendor
- Textline
- Headquarters
- Los Angeles, USA
- Founded
- Not published
- Pricing model
- Subscription
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- No
More software like Textline
Alternatives, the same vendor's other products and India-first picks.
Compare all Textline alternatives with pricing →
Textline — frequently asked questions
What is Textline?+
Textline is helpdesk software by Textline. Business texting software with a universal inbox for SMS, webchat and social customer conversations.
How much does Textline cost?+
Textline is a paid product. Check Textline's official pricing page for current plans, or request a quote through App Advisor.
Does Textline offer a free trial or free plan?+
App Advisor's listing records a free trial for Textline. Confirm the current trial terms on Textline's official site.
Is Textline made in India?+
No. Textline is developed by Textline in Los Angeles, USA.
Who is Textline best suited for?+
Textline suits small business, smb, mid-market buyers looking for helpdesk software with sms & otp platforms.
What are the best alternatives to Textline?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Textline deployed?+
Textline is available as a cloud (SaaS) product, with web access.
About Textline
Textline · Los Angeles, USA · 1 product in our catalogue
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