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Exotel Support Suite
by Exotel · Bengaluru, Karnataka · Since 2011
Support conversations on Exotel.
Helpdesk softwareMade in India
- Starting price
- ₹2,999/mo
- per month, billed by vendor
- Free trial / plan
- Free trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.5
- transparency & India fit
What is Exotel Support Suite?
Exotel Support Suite is helpdesk software from Exotel, an Indian company headquartered in Bengaluru, Karnataka and has been building software since 2011. Support conversations on Exotel.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
Pricing is published and starts at roughly ₹2,999 per month. Because it is built in India, GST, INR pricing and local support hours are native rather than bolted on.
What works well
- +Pricing is published, so there is no sales call to see costs
- +Built in India with GST-ready workflows and local support hours
- +15 years in business — a mature, stable product
What to watch out for
- −No permanently free plan
Best suited for: Small business · SMB · Mid-market
AI analysis of Exotel Support Suite
Analysing Exotel Support Suite — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Exotel Support Suite features
Category-standard capabilities plus what Exotel Support Suite adds. Verify depth in a demo.
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
- Reporting and dashboards
- CRM and e-commerce integrations
- INR pricing and India-based support
Exotel Support Suite pricing
Entry price
₹2,999/mo
Published subscription pricing, taxes extra
How Exotel Support Suite charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on exotel.com.
Specifications
- Category
- Helpdesk software
- Vendor
- Exotel
- Headquarters
- Bengaluru, Karnataka
- Founded
- 2011
- Pricing model
- Subscription
- Starting price
- ₹2,999/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- Yes
More software like Exotel Support Suite
Alternatives, the same vendor's other products and India-first picks.
Compare all Exotel Support Suite alternatives with pricing →
Exotel Support Suite — frequently asked questions
What is Exotel Support Suite?+
Exotel Support Suite is helpdesk software by Exotel, an Indian company from Bengaluru. Support conversations on Exotel.
How much does Exotel Support Suite cost?+
Exotel Support Suite starts at about ₹2,999 per month according to the vendor's published pricing. Plans and taxes vary, so confirm on the official site.
Does Exotel Support Suite offer a free trial or free plan?+
Exotel Support Suite typically offers a free trial before you commit to a paid plan.
Is Exotel Support Suite made in India?+
Yes. Exotel Support Suite is built by Exotel, headquartered in Bengaluru, Karnataka.
Who is Exotel Support Suite best suited for?+
Exotel Support Suite suits small business, smb, mid-market buyers looking for helpdesk software.
What are the best alternatives to Exotel Support Suite?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Exotel Support Suite deployed?+
Exotel Support Suite is available as a cloud (SaaS) product, with web access.
Guides that mention Exotel Support Suite
About Exotel
Exotel · Bengaluru, Karnataka · Founded 2011 · 5 products in our catalogue · Indian company
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