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Helpdesk software · Alternatives
Exotel Support Suite is a helpdesk software product from Exotel, Bengaluru, priced at ₹2,999/mo. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 1 have a free plan, 7 are built in India, and 16 start cheaper or free.
Quick answer
The closest alternatives to Exotel Support Suite are Freshservice (₹1,600/mo), Freshdesk Omni (₹2,400/mo), Zendesk Suite (₹4,500/mo), HappyFox (₹2,000/mo) and Supportbee (₹1,000/mo). Zoho Desk is the top-ranked option with a free plan. Published prices in this list start at ₹500/month.
There is no free plan
Exotel Support Suite has no free tier. 1 alternatives do, which lets you test with real data before you pay.
Cost
Exotel Support Suite starts at ₹2,999/mo. 16 alternatives start lower or have a free plan.
Ranked by how closely each product matches Exotel Support Suite's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Exotel Support Suite (current) | ₹2,999/mo | No | Web | Yes | 4.5/5 | — |
| 1 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 2 |  Freshdesk Omni | ₹2,400/mo | No | Web | Yes | 4.5/5 | |
| 3 |  Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 4 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 5 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 6 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 | |
| 7 |  Kayako | ₹5,000/mo | No | Web | No | 4.5/5 | |
| 8 |  Dixa | ₹3,000/mo | No | Web | No | 4.3/5 | |
| 9 |  Front | ₹1,600/mo | No | Web | No | 4.4/5 | |
| 10 |  Zoho Service Plus | ₹1,400/mo | No | Web | Yes | 4.4/5 | |
| 11 |  Groove | ₹1,500/mo | No | Web | No | 4.4/5 | |
| 12 |  Zoho Desk Express | ₹500/mo | No | Web | Yes | 4.6/5 | |
| 13 |  Enchant | ₹1,200/mo | No | Web | No | 4.3/5 | |
| 14 |  Gorgias | ₹800/mo | No | Web | No | 4.4/5 | |
| 15 |  QueueMetrics | ₹5,000/mo | No | Web | No | 4.3/5 | |
| 16 |  HelpCrunch | ₹1,000/mo | No | Web | No | 4.3/5 | |
| 17 |  Zendesk Support | ₹1,600/mo | No | Web | No | 4.2/5 | |
| 18 |  Intercom | ₹2,400/mo | No | Web | No | 4.5/5 | |
| 19 |  Re:amaze | ₹2,400/mo | No | Web | No | 4.4/5 | |
| 20 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 |
Freshworks · San Mateo · Helpdesk software · 4.7/5
IT service management from Freshworks.
₹1,600/mo
Free trial
Compared with Exotel Support Suite
Key features
Freshworks · San Mateo · Helpdesk software · 4.5/5
Unified support suite from Freshworks.
₹2,400/mo
Free trial
Compared with Exotel Support Suite
Zendesk · San Francisco · Helpdesk software · 4.5/5
Customer service platform with ticketing, chat and knowledge base.
₹4,500/mo
Free trial
Compared with Exotel Support Suite
₹2,000/mo
Free trial
Compared with Exotel Support Suite
₹1,000/mo
Free trial
Compared with Exotel Support Suite
₹1,000/mo
Free trial
Compared with Exotel Support Suite
₹5,000/mo
Free trial
Compared with Exotel Support Suite
₹3,000/mo
Free trial
Compared with Exotel Support Suite
Compared with Exotel Support Suite
Key features
Zoho Corporation · Chennai · Helpdesk software · 4.4/5
Unified customer service platform.
₹1,400/mo
Free trial
Compared with Exotel Support Suite
The closest matches to Exotel Support Suite on App Advisor are Freshservice (₹1,600/mo), Freshdesk Omni (₹2,400/mo), Zendesk Suite (₹4,500/mo). They are ranked by how closely their category, pricing model, platforms and target business size match Exotel Support Suite, then by rating. The best choice depends on your team size and budget.
Yes. 1 of the 20 alternatives listed have a free plan or are free: Zoho Desk (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Among alternatives that publish a price, Zoho Desk Express starts lowest at ₹500/mo, compared with ₹2,999/mo for Exotel Support Suite. Zoho Desk also has a free plan. Prices are read from each vendor's website and exclude GST.
Yes. 7 alternatives are built in India, including Freshservice (₹1,600/mo), Freshdesk Omni (₹2,400/mo), Supportbee (₹1,000/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Freshservice is the closest match to Exotel Support Suite in our catalogue. Key differences: Starts ₹1,399/mo cheaper (₹1,600/mo vs ₹2,999/mo). Compare them side by side before you book a demo.
Every product listed sits in helpdesk software or a category Exotel Support Suite also covers, and Exotel's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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