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Helpwise
by Helpwise (SaaS Labs) · New Delhi, Delhi · Since 2018
Shared inbox built in India.
Helpdesk softwareMade in India
- Starting price
- $12 per user/month
- Standard plan, billed annually; $15 monthly; minimum 2 users
- Free trial / plan
- 7-day free trial
- No credit card required; no free plan
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.5
- transparency & India fit
What is Helpwise?
Helpwise starts at $12 per user per month on annual billing, with a two-user minimum, so the smallest paid account costs about $24 a month before tax. It suits Indian support, sales and operations teams of 2 to 30 people who answer customers from a shared Gmail or Outlook address and now also want WhatsApp and Instagram in the same queue. If you are comparing shared inbox and helpdesk software for small teams in India, it sits between a plain Gmail delegate setup and a full ticketing tool such as Freshdesk.
The product came out of SaaS Labs, the company founded by Gaurav Sharma in 2016 that also makes JustCall. Helpwise began as an internal inbox for SaaS Labs' own teams and opened to the public in late 2019. SaaS Labs, Inc. is incorporated in Delaware, while the iOS app is published by SLABS Technologies Private Limited, the Indian entity, and the team works from the US, India and the Philippines.
The collaboration basics are good on every plan: private notes, @mentions, collision detection and shared drafts. Channel coverage depends on the plan, though. Standard includes email, live chat and Facebook, and limits you to 3 shared inboxes, 15 saved replies and 3 automation rules. WhatsApp, SMS, calling, Instagram, 25 automation rules, CSAT and the AI assist features start on Premium at $23 per user per month annually. SLA rules, advanced assignment and unlimited automation need Advanced at $39, which has a three-user minimum.
The weak spot is mobile. The iPhone app had a 2.4 rating from 7 ratings when we checked, and its reviews describe screens that fail to load and features missing compared with the web app. Prices are in US dollars only, and the pricing page says nothing about GST, so ask for an invoice format before an Indian company buys annually. Start with the 7-day trial, which needs no card, and connect your real inbox rather than a test address.
What works well
- +Private notes, @mentions, collision detection and shared drafts are included even on the Standard plan
- +WhatsApp, SMS, Instagram and calling sit in the same queue as email from the Premium plan
- +Integration list covers Indian favourites such as Zoho CRM, Pabbly Connect and CompanyHub CRM
- +Shopify, WooCommerce and Stripe integrations show order context to D2C support teams
- +Annual billing cuts the per-user price by 20 percent on every plan
- +The 7-day free trial does not ask for a credit card
What to watch out for
- −Standard caps you at 3 shared inboxes and 15 saved replies, which busy teams outgrow quickly
- −WhatsApp needs Premium at $23 per user per month annually, and Standard allows only 3 automation rules
- −The iOS app scored 2.4 from 7 ratings, with reviews reporting loading failures
- −Pricing is in US dollars only and GST invoicing is not mentioned on the pricing page
- −The chatbot costs $10 per user per month extra below the Advanced plan
- −Advanced requires at least three users, so a two-person team cannot buy SLA rules
Best suited for: Small Indian support teams that want shared inbox and helpdesk software without a heavy ticketing setup · D2C brands on Shopify or WooCommerce answering customers on email, WhatsApp and Instagram · Agencies and B2B teams that share a sales@ or info@ address among several people · Companies already using JustCall or Zoho CRM that want conversations linked to contacts
Helpwise at a glance
Analysing Helpwise — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Helpwise features
Researched from Helpwise's official product pages · updated October 2026.
Shared inbox and collaboration
- Shared inboxes for Gmail and Microsoft 365 addresses
- Private notes and @mentions on conversations
- Collision detection to stop two agents replying
- Shared drafts and saved replies
- Personal inbox per user alongside team inboxes
Channels
- Email and live chat
- WhatsApp and SMS (Premium and above)
- Facebook and Instagram shared inboxes
- Calling and cloud phone add-on
- Help center for self-service articles
Automation and routing
- Automation rules (3 on Standard, 25 on Premium, unlimited on Advanced)
- Advanced assignment of conversations
- SLA rules on Advanced
- Chatbot as an add-on or included on Advanced
- Custom views
Reporting and AI
- Standard and advanced analytics
- CSAT surveys
- AI reply assist and conversation summaries
- AI auto-prioritisation on Advanced
AI capabilities
- AI assist and summarise features on Premium and Advanced
- AI auto-prioritisation of conversations on Advanced
Helpwise pricing (USD)
SourceEvery edition as published by the vendor · free trial: 7-day free trial on all plans, no credit card required. Prices exclude GST unless stated. Full Helpwise pricing breakdown
Standard
$12 per user/month (annual) or $15 monthly
Minimum 2 users, maximum 10
- 3 shared inboxes, 15 saved replies and 3 automation rules
- Email, live chat and Facebook channels plus a help center
- One personal email inbox per user
- Notes, mentions, collision detection and shared drafts
- Standard analytics and integrations
Premium
$23 per user/month (annual) or $29 monthly
Minimum 2 users
- 10 shared inboxes and unlimited saved replies
- All channels, adding WhatsApp, SMS, calling and Instagram
- 25 automation rules
- Advanced analytics, all integrations and CSAT surveys
- AI assist and conversation summaries
Advanced
$39 per user/month (annual) or $49 monthly
Minimum 3 users
- 30 shared inboxes and unlimited automation rules
- SLA rules and advanced assignment
- Chatbot and calling included
- AI auto-prioritisation and custom views
- Priority support and single sign-on
Other pricing options & add-ons
Additional inboxes
Pack of 3 extra shared inboxes
$49 per month
Chatbot add-on
$10 per user/month
Cloud phone system
$5 per active user/month
- • Annual billing saves 20 percent compared with monthly billing.
- • The pricing page lists prices in US dollars and does not mention GST or other taxes.
- • The plan feature list and comparison table disagree on whether SSO and the chatbot are included or add-ons, so confirm with sales.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Integrations, security & India
Integrations
- Gmail
- Microsoft 365 / Outlook
- Slack
- Microsoft Teams
- HubSpot
- Zoho CRM
- Salesforce
- Pipedrive
- Freshsales
- CompanyHub CRM
- JustCall
- Shopify
- WooCommerce
- Stripe
- Trello
- Asana
- Jira
- QuickBooks
- Xero
- Zapier
- Pabbly Connect
For Indian businesses
- The iOS app is published by SLABS Technologies Private Limited, the Indian entity of SaaS Labs
- SaaS Labs was founded by Gaurav Sharma in 2016 and has team members in India, the US and the Philippines
- WhatsApp is supported as a channel on Premium and Advanced plans
- Integrations include Zoho CRM, CompanyHub CRM and Pabbly Connect, which are popular with Indian businesses
- Prices are published in US dollars only, with no INR or GST details on the pricing page
Mobile apps
The iOS app is published by SLABS Technologies Private Limited and handles email, SMS and WhatsApp conversations.
What reviewers say about Helpwise
Scores published on independent review sites — follow the links for the full reviews.
What users say about Helpwise
Positives
- +Several reviewers mention quick and friendly replies from the support team
- +Users like the clean, uncluttered interface
- +Having email, SMS and social messages in one shared place comes up often
- +Integrations with tools such as Zoho and Shopify are cited as good value
Common complaints
- −One detailed review says some support questions stayed unresolved for months
- −A user migrating from Help Scout saw old emails appear as newly received
- −Some reviewers find the iOS app glitchy and the interface dated
Summarised from public reviews on Trustpilot · checked 2026-10-21.
Is Helpwise the best choice for you?
Best choice if you are…
- Small Indian support teams that want shared inbox and helpdesk software without a heavy ticketing setup
- D2C brands on Shopify or WooCommerce answering customers on email, WhatsApp and Instagram
- Agencies and B2B teams that share a sales@ or info@ address among several people
- Companies already using JustCall or Zoho CRM that want conversations linked to contacts
Look elsewhere if you are…
- Teams that work mainly from phones, given the poor iOS app ratings
- Large contact centres needing deep ITSM workflows, where Freshdesk or Zendesk fit better
- Buyers who need INR pricing and a GST invoice confirmed before trial
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (5) · updated October 2026
Helpwise screenshots
Specifications
- Category
- Helpdesk software
- Vendor
- Helpwise (SaaS Labs)
- Headquarters
- New Delhi, Delhi
- Founded
- 2018
- Pricing model
- Subscription
- Starting price
- ₹1,000/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- Yes
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Helpwise — frequently asked questions
What is Helpwise pricing in India?+
Helpwise charges in US dollars. Standard costs $12 per user per month on annual billing or $15 monthly, Premium costs $23 or $29, and Advanced costs $39 or $49. Standard and Premium need at least two users and Advanced at least three, so the cheapest account is about $24 a month. No separate INR price list is published.
Does Helpwise charge GST or give GST invoices?+
The Helpwise pricing page does not mention GST or any other tax, and prices are shown in US dollars. Because the app is published by SLABS Technologies Private Limited in India, ask the sales team before you pay whether they can issue a GST invoice with your GSTIN so you can claim input tax credit.
Is there a Helpwise free trial or free plan?+
Helpwise has no free plan. Every plan comes with a 7-day free trial, and the pricing FAQ says no credit card is needed to start it. Seven days is short, so connect your real support inbox on day one and test WhatsApp, which only appears on Premium and above.
Does Helpwise support WhatsApp?+
Yes, Helpwise handles WhatsApp messages in the same shared queue as email, but only on the Premium plan ($23 per user per month annually) and the Advanced plan. The Standard plan covers email, live chat and Facebook. SMS, calling and Instagram also unlock at Premium.
Helpwise vs Freshdesk: which is better for a small team?+
Helpwise feels like a shared Gmail inbox with extra collaboration, which suits small teams that do not want formal tickets. Freshdesk is a full ticketing system with deeper SLA, portal and ITSM options and a free tier. Pick Helpwise if conversations, notes and multichannel replies matter most, and Freshdesk if you need structured ticket workflows at scale.
Who makes Helpwise and is it an Indian company?+
Helpwise is built by SaaS Labs, founded by Gaurav Sharma in 2016, which also makes the JustCall phone system. SaaS Labs, Inc. is incorporated in Delaware, while its iOS apps are published by SLABS Technologies Private Limited in India, and the team is spread across India, the US and the Philippines.
Does Helpwise have a mobile app?+
Helpwise has an iOS app that covers email, SMS and WhatsApp conversations, tagging and assignment. It had a 2.4 rating from 7 ratings on the App Store when checked in October 2026, and reviewers mention screens that fail to load and features missing compared with the web version. Plan to work mainly in the browser.
What does Helpwise integrate with?+
The Helpwise integrations page lists more than 60 apps, including Gmail, Outlook, Slack, Microsoft Teams, HubSpot, Zoho CRM, Salesforce, Shopify, WooCommerce, Stripe, Jira, QuickBooks and Xero. Automation tools such as Zapier and the Indian-built Pabbly Connect let you connect apps that have no direct integration.
How long does it take to set up Helpwise?+
Helpwise is self-serve, so a small team can connect a Gmail or Outlook shared address, invite users and add saved replies in an afternoon. Connecting WhatsApp, building automation rules and importing history from another helpdesk take longer. One Trustpilot reviewer reported migrated emails showing as new, so check imported data carefully.
What do users say in Helpwise reviews?+
On Trustpilot Helpwise had a 1.8 TrustScore from 26 reviews when checked, though most individual reviews were five stars. Reviewers praise quick, friendly support and a clean interface that combines email, SMS and social messages. Complaints include support questions left open for months, migration problems and a glitchy iOS app.
Where is the Helpwise login page?+
Helpwise's login is at https://app.helpwise.io/login, linked from its official website.
How do I sign up for Helpwise?+
New accounts are created at https://app.helpwise.io/signup on Helpwise's official site.
How much does Helpwise cost?+
Helpwise publishes its plans at https://helpwise.io/pricing. Check that page for current prices, as plans change.
Does Helpwise have a free trial?+
Yes. Helpwise's official site offers a free trial.
Does Helpwise have a mobile app?+
Yes. Helpwise's official website links to its Android and iOS app.
What is Helpwise?+
Helpwise is helpdesk software by Helpwise (SaaS Labs), an Indian company from New Delhi. Shared inbox built in India.
How much does Helpwise cost?+
Helpwise's published pricing starts at ₹1,000/mo. Plans and taxes vary, so confirm on the official site.
Does Helpwise offer a free trial or free plan?+
App Advisor's listing records a free trial for Helpwise. Confirm the current trial terms on Helpwise (SaaS Labs)'s official site.
Is Helpwise made in India?+
Yes. Helpwise is built by Helpwise (SaaS Labs), headquartered in New Delhi, Delhi.
Who is Helpwise best suited for?+
Helpwise suits small business, smb, mid-market buyers looking for helpdesk software.
What are the best alternatives to Helpwise?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is Helpwise deployed?+
Helpwise is available as a cloud (SaaS) product, with web access.
About Helpwise (SaaS Labs)
Helpwise (SaaS Labs) · New Delhi, Delhi · Founded 2018 · 1 product in our catalogue · Indian company
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