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Helpdesk software · Alternatives
Helpwise is a helpdesk software product from Helpwise (SaaS Labs), New Delhi, priced at ₹1,000/mo. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 2 have a free plan, 8 are built in India, and 4 start cheaper or free.
Quick answer
The closest alternatives to Helpwise are Freshservice (₹1,600/mo), Supportbee (₹1,000/mo), Zoho Desk Express (₹500/mo), Freshdesk Omni (₹2,400/mo) and Gorgias (₹800/mo). Zoho Desk is the top-ranked option with a free plan. Published prices in this list start at ₹500/month.
There is no free plan
Helpwise has no free tier. 2 alternatives do, which lets you test with real data before you pay.
Cost
Helpwise starts at ₹1,000/mo. 4 alternatives start lower or have a free plan.
Ranked by how closely each product matches Helpwise's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Helpwise (current) | ₹1,000/mo | No | Web | Yes | 4.5/5 | — |
| 1 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 2 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 3 |  Zoho Desk Express | ₹500/mo | No | Web | Yes | 4.6/5 | |
| 4 |  Freshdesk Omni | ₹2,400/mo | No | Web | Yes | 4.5/5 | |
| 5 |  Gorgias | ₹800/mo | No | Web | No | 4.4/5 | |
| 6 |  Zoho Service Plus | ₹1,400/mo | No | Web | Yes | 4.4/5 | |
| 7 |  HelpCrunch | ₹1,000/mo | No | Web | No | 4.3/5 | |
| 8 |  Enchant | ₹1,200/mo | No | Web | No | 4.3/5 | |
| 9 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 10 |  Exotel Support Suite | ₹2,999/mo | No | Web | Yes | 4.5/5 | |
| 11 |  Groove | ₹1,500/mo | No | Web | No | 4.4/5 | |
| 12 |  Front | ₹1,600/mo | No | Web | No | 4.4/5 | |
| 13 |  Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 14 |  Zendesk Support | ₹1,600/mo | No | Web | No | 4.2/5 | |
| 15 |  Kayako | ₹5,000/mo | No | Web | No | 4.5/5 | |
| 16 |  Dixa | ₹3,000/mo | No | Web | No | 4.3/5 | |
| 17 |  QueueMetrics | ₹5,000/mo | No | Web | No | 4.3/5 | |
| 18 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 19 |  Hiver | Free plan | Yes | Web | Yes | 4.7/5 | |
| 20 |  Intercom | ₹2,400/mo | No | Web | No | 4.5/5 |
Freshworks · San Mateo · Helpdesk software · 4.7/5
IT service management from Freshworks.
₹1,600/mo
Free trial
Compared with Helpwise
Key features
₹1,000/mo
Free trial
Zoho Corporation · Chennai · Helpdesk software · 4.6/5
Lightweight helpdesk edition.
₹500/mo
Free trial
Compared with Helpwise
Freshworks · San Mateo · Helpdesk software · 4.5/5
Unified support suite from Freshworks.
₹2,400/mo
Free trial
Compared with Helpwise
₹800/mo
Free trial
Compared with Helpwise
Key features
Zoho Corporation · Chennai · Helpdesk software · 4.4/5
Unified customer service platform.
₹1,400/mo
Free trial
Compared with Helpwise
₹1,000/mo
Free trial
₹1,200/mo
Free trial
Compared with Helpwise
₹2,000/mo
Free trial
Compared with Helpwise
Exotel · Bengaluru · Helpdesk software · 4.5/5
Support conversations on Exotel.
₹2,999/mo
Free trial
Compared with Helpwise
The closest matches to Helpwise on App Advisor are Freshservice (₹1,600/mo), Supportbee (₹1,000/mo), Zoho Desk Express (₹500/mo). They are ranked by how closely their category, pricing model, platforms and target business size match Helpwise, then by rating. The best choice depends on your team size and budget.
Yes. 2 of the 20 alternatives listed have a free plan or are free: Zoho Desk (Free plan), Hiver (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Among alternatives that publish a price, Zoho Desk Express starts lowest at ₹500/mo, compared with ₹1,000/mo for Helpwise. Zoho Desk also has a free plan. Prices are read from each vendor's website and exclude GST.
Yes. 8 alternatives are built in India, including Freshservice (₹1,600/mo), Supportbee (₹1,000/mo), Zoho Desk Express (₹500/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Freshservice is the closest match to Helpwise in our catalogue. Key differences: Starts ₹600/mo higher (₹1,600/mo vs ₹1,000/mo). Compare them side by side before you book a demo.
Every product listed sits in helpdesk software or a category Helpwise also covers, and Helpwise (SaaS Labs)'s own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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