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ProProfs Help Desk
by ProProfs · Santa Monica, United States · Since 2005
Shared-inbox ticketing tool with a free single-user plan, live chat and knowledge base add-ons.
- Starting price
- Free plan
- Free trial / plan
- Free plan
- Start without a card
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.3
- transparency & India fit
What is ProProfs Help Desk?
ProProfs Help Desk is helpdesk software from ProProfs, based in Santa Monica, United States and has been building software since 2005. Shared-inbox ticketing tool with a free single-user plan, live chat and knowledge base add-ons.
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
A free plan is available, with paid plans for growing teams. Beyond helpdesk software, ProProfs Help Desk also covers live chat & chatbot software.
What works well
- +Free plan available
- +Free trial available
- +Prices published openly on the official pricing page
- +Integrations directory on the official site
What to watch out for
- −Prices listed in USD, not Indian rupees
Best suited for: Startup · Small business · SMB
ProProfs Help Desk at a glance
Analysing ProProfs Help Desk — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
ProProfs Help Desk features
As listed on ProProfs Help Desk's official website.
- ProProfs chat tick Understand customer intent at a glance
- ProProfs chat tick Save agents time with AI responses
- ProProfs chat tick Prompt AI to fine-tune messaging
- ProProfs chat tick Stay on top of all customer-facing emails
- ProProfs chat tick Hold instant interactions via live chat
- ProProfs chat tick Discuss tickets with internal notes
- ProProfs chat tick Break complex issues into child tickets
- ProProfs chat tick Stay organized with priorities, filters & labels
- ProProfs chat tick Automatically assign tickets to agents
- ProProfs chat tick Use canned responses for faster replies
- ProProfs chat tick Share automated alerts & notifications
- ProProfs chat tick Measure individual & team performance
What customers say about ProProfs Help Desk
Testimonials published on ProProfs Help Desk's own website, selected by the vendor. These are not independent reviews.
“One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the shipping they were initially inquiring about.” Source
“Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.” Source
“I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.” Source
“ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.” Source
ProProfs Help Desk pricing
Entry price
Free plan
Free plan, paid tiers for more users and features
How ProProfs Help Desk charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.
Read from the vendor's official website. Prices change — confirm on proprofsdesk.com.
ProProfs Help Desk screenshots
ProProfs Help Desk video
We Hate Customer Satisfaction. Here's Why | About ProProfs
Specifications
- Category
- Helpdesk software, Live chat & chatbot software
- Vendor
- ProProfs
- Headquarters
- Santa Monica, United States
- Founded
- 2005
- Pricing model
- Freemium
- Starting price
- Free plan
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- No
More software like ProProfs Help Desk
Alternatives, the same vendor's other products and India-first picks.
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ProProfs Help Desk — frequently asked questions
Where is the ProProfs Help Desk login page?+
ProProfs Help Desk's login is at https://www.proprofsdesk.com/login/, linked from its official website.
How do I sign up for ProProfs Help Desk?+
New accounts are created at https://www.proprofsdesk.com/signup/?demo on ProProfs Help Desk's official site.
How much does ProProfs Help Desk cost?+
ProProfs Help Desk publishes its plans at https://www.proprofsdesk.com/pricing/. It offers a free plan. Check that page for current prices, as plans change.
Does ProProfs Help Desk have a free trial?+
Yes. ProProfs Help Desk's official site offers a free trial.
What is ProProfs Help Desk?+
ProProfs Help Desk is helpdesk software by ProProfs. Shared-inbox ticketing tool with a free single-user plan, live chat and knowledge base add-ons.
How much does ProProfs Help Desk cost?+
ProProfs Help Desk has a free plan. Check the vendor's pricing page for current plans.
Does ProProfs Help Desk offer a free trial or free plan?+
Yes — ProProfs Help Desk offers a free plan you can start with.
Is ProProfs Help Desk made in India?+
No. ProProfs Help Desk is developed by ProProfs in Santa Monica, United States.
Who is ProProfs Help Desk best suited for?+
ProProfs Help Desk suits startup, small business, smb buyers looking for helpdesk software with live chat & chatbot software.
What are the best alternatives to ProProfs Help Desk?+
Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Freshservice. Use App Advisor's compare tool to see them side by side.
How is ProProfs Help Desk deployed?+
ProProfs Help Desk is available as a cloud (SaaS) product, with web access.
About ProProfs
ProProfs · Santa Monica, United States · Founded 2005 · 3 products in our catalogue
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