1. LiveAgent
Quality Unit · Bratislava · Helpdesk software · 4.6/5
Helpdesk with live chat and call centre.
Free plan
Free plan available
Helpdesk software · Alternatives
Best ProProfs Help Desk alternatives in India (2027)
ProProfs Help Desk is a helpdesk software product from ProProfs, Santa Monica, priced at Free plan with a free plan. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 15 have a free plan, 7 are built in India.
Quick answer
The closest alternatives to ProProfs Help Desk are LiveAgent (Free plan), Zoho Desk (Free plan), Vision Helpdesk (Paid plans), Hiver (Free plan) and Help Scout (Free plan). LiveAgent is the top-ranked option with a free plan.
Why businesses look for a ProProfs Help Desk alternative
Indian support and GST
ProProfs Help Desk is built in United States. 7 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
ProProfs Help Desk alternatives compared
Ranked by how closely each product matches ProProfs Help Desk's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | ProProfs Help Desk (current) | Free plan | Yes | Web | No | 4.3/5 | — |
| 1 | LiveAgent | Free plan | Yes | Web | No | 4.6/5 | |
| 2 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 3 |  Vision Helpdesk | Paid plans | No | Web | Yes | 4.2/5 | |
| 4 |  Hiver | Free plan | Yes | Web | Yes | 4.7/5 | |
| 5 |  Help Scout | Free plan | Yes | Web | No | 4.6/5 | |
| 6 |  HubSpot Service Hub | Free plan | Yes | Web | No | 4.6/5 | |
| 7 |  Salesforce Service Cloud | Free · paid from $25/user/mo | Yes | Web | No | 4.6/5 | |
| 8 |  Jira Service Management | Free plan | Yes | Web | No | 4.6/5 | |
| 9 |  UVdesk | Free plan | Yes | Web | Yes | 4.6/5 | |
| 10 |  LiveChatAI | Free plan | Yes | Web | No | 4.3/5 | |
| 11 |  Desk365 | Free plan | Yes | Web | Yes | 4.6/5 | |
| 12 |  osTicket | Free plan | Yes | Web | No | 4.5/5 | |
| 13 |  OneDesk | Paid plans | No | Web | No | 4/5 | |
| 14 |  Zammad | Free plan | Yes | Web | No | 4.4/5 | |
| 15 |  Freshdesk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 16 |  ThriveDesk | Paid plans | No | Web | No | 3.9/5 | |
| 17 |  Tidio | Free plan | Yes | Web | No | 4.4/5 | |
| 18 |  Chatlio | Paid plans | No | Web | No | 3.9/5 | |
| 19 |  SnapEngage | Paid plans | No | Web | No | 3.9/5 | |
| 20 |  Zoho TeamInbox | Free plan | Yes | Web | Yes | 4.5/5 |
Top 10 ProProfs Help Desk alternatives in detail
2. Zoho Desk
Zoho Corporation · Chennai · Helpdesk software · 4.8/5
Context-aware helpdesk with multichannel ticketing.
Free plan
Free plan available
Compared with ProProfs Help Desk
- Built in India (Chennai)
Key features
- Ticket Management
- Agent Productivity
- Real Time Collaboration
- Work modes
- Parent-child ticketing
3. Vision Helpdesk
Vision Helpdesk · Nashik · Helpdesk software · 4.2/5
Help desk, service desk and live chat software for customer service teams.
Paid plans
Free trial
Compared with ProProfs Help Desk
- No free plan, unlike ProProfs Help Desk
- Built in India (Nashik)
Free plan
Free plan available
Compared with ProProfs Help Desk
- Built in India (Bengaluru)
Free plan
Free plan available
Key features
- Shared inbox
- Multiple inboxes (Standard and above)
- Unlimited tags and saved replies (Standard and above)
- Internal teams and company grouping (Plus and above)
- Round robin routing (Plus); multiple routing types (Pro)
Free plan
Free plan available
7. Salesforce Service Cloud
Salesforce · San Francisco · Helpdesk software · 4.6/5
Enterprise customer service.
Free · paid from $25/user/mo
Free plan available
8. Jira Service Management
Atlassian · San Francisco · Helpdesk software · 4.6/5
IT and business service desk.
Free plan
Free plan available
Free plan
Free plan available
Compared with ProProfs Help Desk
- Built in India (New Delhi)
- Open source
Key features
- Ticket creation from email and web forms
- Ticket administration and assignment
- Task management
- Email management and piping
- Multi-channel support
10. LiveChatAI
LiveChatAI · Ankara · Helpdesk software · 4.3/5
AI chatbot and live chat for customer support that answers queries from your content.
Free plan
Free plan available
ProProfs Help Desk alternatives by what you need
Free ProProfs Help Desk alternatives
Indian alternatives to ProProfs Help Desk
How to choose a ProProfs Help Desk alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
ProProfs Help Desk alternatives — FAQs
What is the best alternative to ProProfs Help Desk in 2027?+
The closest matches to ProProfs Help Desk on App Advisor are LiveAgent (Free plan), Zoho Desk (Free plan), Vision Helpdesk (Paid plans). They are ranked by how closely their category, pricing model, platforms and target business size match ProProfs Help Desk, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to ProProfs Help Desk?+
Yes. 15 of the 20 alternatives listed have a free plan or are free: LiveAgent (Free plan), Zoho Desk (Free plan), Hiver (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Is there an Indian alternative to ProProfs Help Desk?+
Yes. 7 alternatives are built in India, including Zoho Desk (Free plan), Vision Helpdesk (Paid plans), Hiver (Free plan). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
ProProfs Help Desk vs LiveAgent: which is better?+
LiveAgent is the closest match to ProProfs Help Desk in our catalogue. Compare them side by side before you book a demo.
How were these ProProfs Help Desk alternatives chosen?+
Every product listed sits in helpdesk software or a category ProProfs Help Desk also covers, and ProProfs's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
Not sure which ProProfs Help Desk alternative fits?
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Related alternatives
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