Cross-browser and device testing cloud built in Mumbai.
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IT, Security & Developer Tools · Developer tools & APIs
Best IVR software in India (2027)
IVR software sits inside Developer tools & APIs, so the shortlist below is drawn from that catalogue and ranked for Indian buyers.
434 products compared43 made in India274 with a free planfrom ₹100/mo
IVR software products
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Low-code internal apps built in Mumbai.
Made in IndiaFree plan
Starts at
$100/month · Starter cloud plan, billed annually ($140 billed monthly); unlimited users
Cross-browser and app test execution cloud built in Noida; rebranded from LambdaTest in January 2026.
RecommendedMade in IndiaFree plan
Starts at
Free plan
Open-source internal tool builder built in Bengaluru.
TrendingMade in IndiaFree plan
Starts at
Free · paid from $15/user/mo · Free for 5 cloud users; Business $15/user/month
Open-source low-code platform built in Bengaluru.
TrendingMade in IndiaFree plan
Starts at
$23 per builder/month · Basic cloud plan; annual billing saves 20%
Apple development IDE.
Free
Starts at
Free
Open-source IDE.
FreeOpen source
Starts at
Free
Open-source full-stack framework behind ERPNext.
Made in IndiaFreeOpen source
Starts at
Free
Open-source API client built in Kochi.
Made in IndiaFree planOpen source
Starts at
Free plan
API platform founded in Bengaluru, used by millions of developers.
RecommendedFeaturedFree plan
Starts at
Free plan
Free code editor.
Free
Starts at
Free
Java and Kotlin IDE.
Free plan
Starts at
Free plan
Android IDE.
FreeMobile app
Starts at
Free
.NET IDE.
Free plan
Starts at
Free plan
Open-source API client built in Bengaluru.
NewMade in IndiaFree plan
Starts at
Free plan
Visual review platform from BrowserStack.
Made in IndiaFree plan
Starts at
Free plan
Modern Vim.
Free
Starts at
Free
AI test automation built in Bengaluru.
AI poweredMade in IndiaFree plan
Starts at
Free plan
Browser automation.
Free
Starts at
Free
Serverless platform from Zoho.
Made in IndiaFree plan
Starts at
Free plan
Python IDE.
Free plan
Starts at
Free plan
Internal tool builder.
Free plan
Starts at
Free plan
Open-source low-code.
TrendingFree planOpen source
Starts at
Free plan
AI code completion.
AI poweredFree plan
Starts at
Free plan
See all 306 developer tools & apis products
What IVR software should do
- Code editors and IDEs
- API design and testing
- Cross-browser and device testing
- Backend-as-a-service and databases
- AI coding assistants
- Internal tool builders
- Feature flags and experimentation
- Documentation tools
How to choose IVR software
Standardise the team on a few tools to keep onboarding simple.
Check per-seat pricing and free tiers for small teams.
Evaluate AI assistants on your codebase before buying seats.
BudgetEntry pricing starts at ₹100/month in this list.
India fit43 of 434 are built in India, with GST and rupee billing handled natively.
Try before you buy274 products have a free plan you can run a real month on.
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IVR software — frequently asked questions
Which IVR software is best in India?+
On App Advisor's ranking, BrowserStack, DronaHQ, TestMu AI lead this list of 434 products. "Best" depends on your size and workflow, so use the shortlist tool with your budget and team size rather than taking a ranking at face value.
How much does IVR software cost?+
Published pricing in this list starts at ₹100 per month. 274 of the 434 products have a free plan. Products sold only on request show "On request" — we never estimate a price a vendor has not published.
Is there free IVR software?+
Yes — 274 of the 434 products here have a real free tier, not just a trial. Free plans usually cap users, records or transactions, so check the limit against your monthly volume before you commit.
Is there IVR software made in India?+
43 of the 434 products listed are built in India. That usually means GST, TDS and UPI are handled natively, support runs in Indian hours and invoices come in rupees.
Which AI coding assistant is best?+
GitHub Copilot, Cursor, Claude Code and Codeium are the most used; try them on your own repositories since quality varies by language and stack.
How many menu options should an IVR have?+
Keep to three or four options per level and avoid more than two levels where possible. Put the most requested option first and always offer a way to reach a person. Review abandonment analytics monthly and remove options that few callers choose.
Can an IVR speak regional languages?+
Yes. Most Indian providers support multilingual prompts through professional recordings or text-to-speech voices. Offer the language choice at the start, remember it for repeat callers where possible, and make sure agents who receive the call can speak that language. Test prompts with real callers.
Can an IVR recognise returning callers?+
With a CRM or order-system integration, an IVR can match the caller's number, greet them by name, read out order status or route them straight to their account manager. Callers using a different number will need a fallback such as entering an order ID.
What is a missed-call service?+
A missed-call number logs the caller's number and disconnects without charging them, then triggers an SMS, callback or WhatsApp message. Indian businesses use it for lead capture, campaign opt-ins and quick confirmations, often alongside a full IVR on another number.
Can an IVR collect payments over the phone?+
Some IVR systems integrate with payment gateways so callers can pay bills or dues by entering details on the keypad or receiving a payment link by SMS. Check security arrangements for card data and whether recordings pause during payment steps.
Do we need a toll-free number for IVR?+
No. IVR works equally on local virtual numbers. A toll-free number makes calls free for customers, which suits support and complaint lines, but the business then pays for incoming minutes. Many companies use both for different purposes. Missed-call numbers are another option.
Related searches
India buyer's guide
IVR system in India: prices, free plans and how to choose
An IVR system answers incoming calls with recorded or synthesised prompts and lets callers choose options by pressing keys or speaking, so the call reaches the right team or is resolved without an agent. Indian businesses use IVR for order status, appointment booking, bill payments, complaint registration and language selection, handling high call volumes on toll-free or virtual numbers without adding staff for every peak.
A well-designed IVR shortens the path to an answer: few menu levels, prompts in the caller's language, lookups that recognise a registered mobile number, and a quick route to a human when needed. Poor IVRs trap callers in loops, offer too many options, fail on noisy mobile lines and give no data on where callers hang up, turning an expected saving into a steady source of complaints.
Best IVR system in India: verified comparison
Judge the best IVR system in India on how easily you can design and change call flows, and on what callers actually experience. Test the visual flow builder, multilingual prompts, speech recognition for Indian accents, lookups against your CRM or order database for self-service answers, and analytics that show where callers abandon. Check agent routing with caller context and behaviour when back-end systems are down.
| Product | Lowest published price | Free plan | Free trial | Demo |
|---|---|---|---|---|
 Knowlarity SuperReceptionistMade in India | ₹1,999 per month source | — | Yes source | On request source |
 MyOperator Contact CenterMade in India | ₹5,000 per month (10 users) source | — | Yes source | On request source |
 Exotel APIMade in India | Not published | — | — | On request source |
 Knowlarity APIMade in India | Not published | — | — | On request source |
 KommunoMade in India | ₹1,499 per user per month source | — | 3 days source | On request source |
 MCUBEMade in India | Not published | — | — | On request source |
 BonvoiceMade in India | Not published | — | Yes source | On request source |
 HoduCCMade in India | Not published | — | — | On request source |
 FreJunMade in India | Not published | — | Yes source | On request source |
Checked on each vendor's official website (September 2026). A dash means the vendor does not publish it or we could not verify it — not that the feature is missing. Prices exclude GST unless the source says otherwise. App Advisor publishes no user ratings.
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Get free demos and price quotes from top IVR system vendors
Tell us your team size, city and budget. An advisor sends a shortlist that fits and arranges demos; vendors quote you directly. Compare prices for your team size before you commit.
Choosing IVR system: top picks, Indian options and reviews
Top IVR system for small business in India
A small business needs a simple IVR: a short welcome greeting, a language choice if customers speak different languages, two or three menu options routing to staff mobiles, and voicemail or a callback request after hours. A drag-and-drop builder that lets the owner change a prompt without calling the vendor matters more than advanced self-service. Bundled pricing with a virtual number keeps costs predictable.
Indian IVR system
IVR systems built for India commonly support prompts in Hindi and many regional languages, text-to-speech voices with Indian accents, and speech recognition tuned to mixed Hindi-English speech. They integrate with Indian payment gateways and CRMs, follow Indian holiday calendars for after-hours routing, work within telecom licensing norms for numbers, and bill in INR with GST invoices.
Ozonetel Contact CenterKnowlarity SuperReceptionistMyOperator Contact CenterTata Tele Smartflo CCSarvExotel Contact CenterOzonetel KookooExotel API
IVR system reviews in India
App Advisor publishes no user ratings, and IVR reviews usually say more about one company's call flow design than about the platform. In a trial, build your real flow, call from different networks and with different accents, try each language option, and time how long it takes to reach an agent. Then check whether the drop-off analytics match what you experienced. How App Advisor rates software.
IVR system comparison in India
Compare IVR systems on the flow builder's ease of use, multilingual prompts, text-to-speech quality, speech and DTMF input, CRM and database lookups, routing and queuing with estimated wait messages, callback in place of holding, after-hours and holiday handling, analytics on menu paths and abandonment, call recording, capacity for peak concurrent calls, failover and pricing transparency.
What IVR system costs in India
IVR system price in India
IVR is usually sold as part of a cloud telephony plan, priced by concurrent channels or users, number rental and per-minute usage. Toll-free lines add incoming minute charges paid by the business. Speech recognition, premium text-to-speech voices, payment collection and CRM lookups may be billed as separate add-ons or reserved for higher tiers. Some also charge per flow.
- Knowlarity SuperReceptionist — from ₹1,999 per month (Unlimited Contact Center Plan (Inbound)) source
- MyOperator Contact Center — from ₹5,000 per month (10 users) (Sedan) source
- Kommuno — from ₹1,499 per user per month (Standard (cloud telephony)) source
IVR system subscription cost in India
Total cost includes concurrent channels, number rentals, call minutes, toll-free charges, speech and voice features, integration development for database lookups, and professional voice recording of prompts in each language. Annual plans and prepaid wallets can lower rates. GST at 18% applies. Every extra menu level adds billed minutes, so a shorter flow also costs less to run.
Free plans, free trials and demos
Free IVR system in India
Free IVR is uncommon because calls carry carrier costs. Some telephony providers include a basic single-level menu in their plans or offer trial credits to test a flow. Multi-level menus, speech recognition, CRM lookups, callback queues and detailed path analytics are rarely free, and trial prompts may carry the vendor's own voice branding. Budget accordingly.
IVR system free trial in India
Trial lengths as each vendor states them are listed on the free IVR system page.
IVR system demo in India
Ask to see the flow builder, a multilingual prompt, a lookup that greets a caller by name using their registered number, a callback request instead of waiting in queue, and analytics showing drop-off by menu option. Ask about peak concurrent call capacity, how quickly prompts can be changed, and what callers hear if your CRM is unreachable.
IVR system by type of business
IVR system for startups in India
Startups use IVR to route sales and support calls efficiently and to offer self-service for common questions such as account status or delivery updates. Integration with the CRM or product database and the freedom to change flows as the product evolves matter most, along with API access for triggering outbound IVR calls. Keep the flow short.
- Knowlarity SuperReceptionist — “Small Business Enterprise Products Voice Cloud Contact Centre” source
- MyOperator Contact Center — “Startups Agile communication platform for fast-growing teams” source
- MCUBE — “suitable for various businesses, including SMEs, startups, call centers, e-comme” source
- HoduCC — “HoduSoft's products are used by both small businesses and large enterprises” source
IVR system for MSMEs in India
MSMEs need an IVR that makes a small team sound organised: departments on separate options, after-hours voicemail sent to email or WhatsApp, and prompts in the local language customers use. Simple pricing, easy setup and prompt changes that do not need a vendor ticket are the practical priorities at this size. Missed-call alerts help. Callers dislike long greetings.
- Knowlarity SuperReceptionist — “Small Business Enterprise Products Voice Cloud Contact Centre” source
- MyOperator Contact Center — “Startups Agile communication platform for fast-growing teams” source
- MCUBE — “suitable for various businesses, including SMEs, startups, call centers, e-comme” source
- HoduCC — “HoduSoft's products are used by both small businesses and large enterprises” source
IVR system for manufacturers in India
Manufacturers use IVR for dealer support lines, warranty registration by product serial number and service requests routed by product category and region. Integration with service management systems lets the IVR create a complaint ticket and read back a reference number, reducing the load on the call centre. Callers from rural areas may prefer regional-language prompts and keypad input over speech.
IVR system for retailers in India
Retailers use IVR for order status, store locations and timings, return requests and cash-on-delivery confirmation, often with lookups based on the caller's registered mobile number. Scaling concurrent channels during sale events and updating prompts quickly for new offers or delivery delays are important operational needs. Festive-season prompts should be scheduled to switch on and off automatically.
- MyOperator Contact Center — “Retail & Ecommerce” source
IVR system for agencies in India
Agencies design IVR flows for clients' campaigns, such as missed-call campaigns for lead capture, lead qualification menus on advert numbers, or survey calls. Multi-client management, separate reporting per campaign and call-tracking numbers that show which advert produced the call help agencies report outcomes to clients. Clients also value recordings of qualified leads and clear call-to-lead reports.
GST and switching providers
IVR system with GST support
IVR services carry GST at 18% on channels, number rentals and usage. Ensure tax invoices show your GSTIN and correct place of supply so input tax credit can be claimed, including on prepaid wallet recharges. If a vendor records prompts or builds integrations as a separate service, that invoice should be GST-compliant too. The IVR system does not affect GST filing.
IVR system alternatives in India
Consider alternatives when callers complain about the IVR, simple prompt changes need vendor intervention, or analytics cannot show where calls drop. Check number portability before switching, since toll-free and virtual numbers may not move freely. Export call data, flow diagrams and prompt recordings, and run the new flow on a test number first. Retest all paths.
Ozonetel Contact Center alternativesKnowlarity SuperReceptionist alternativesMyOperator Contact Center alternativesTata Tele Smartflo CC alternativesKaleyra Contact Center alternativesSarv alternatives
Partner, affiliate and reseller programs
IVR system affiliate program in India
IVR affiliate programmes usually sit within broader cloud telephony referral schemes and pay for customers who subscribe or keep recharging their wallets. Check tracking duration, payout terms and whether usage counts towards commission. Recommend providers whose language support and call quality suit your audience's regions. Disclose any affiliation to readers and base recommendations on flows you have tested yourself.
IVR system partner program in India
IVR partners typically design call flows, record prompts and build integrations with CRMs, payment gateways and order systems for clients. Check the training offered, API documentation, sandbox numbers for testing, support terms for production issues and who owns the flow design if a client moves to another partner. Documentation of each flow should be handed to the client.
IVR system reseller program in India
Resellers offer IVR services under their own contracts, often bundled with telephony and numbers, sometimes white-labelled. Check licensing obligations under telecom rules, KYC responsibility for end customers' numbers, wholesale minute pricing, number ownership if a client leaves, and GST invoicing for rentals and usage. Confirm how upstream outages are communicated to you and to your customers.
- Knowlarity — Channel Sales Partner (reseller) program page
- MyOperator — MyOperator Partner Program (agency) program page
- Exotel — Exotel Partner Program (partner) program page
All verified programs across categories are in the software partner program directory. More India software guides: business software in India.
IVR system in India: FAQs
How many menu options should an IVR have?+
Keep to three or four options per level and avoid more than two levels where possible. Put the most requested option first and always offer a way to reach a person. Review abandonment analytics monthly and remove options that few callers choose.
Can an IVR speak regional languages?+
Yes. Most Indian providers support multilingual prompts through professional recordings or text-to-speech voices. Offer the language choice at the start, remember it for repeat callers where possible, and make sure agents who receive the call can speak that language. Test prompts with real callers.
Can an IVR recognise returning callers?+
With a CRM or order-system integration, an IVR can match the caller's number, greet them by name, read out order status or route them straight to their account manager. Callers using a different number will need a fallback such as entering an order ID.
What is a missed-call service?+
A missed-call number logs the caller's number and disconnects without charging them, then triggers an SMS, callback or WhatsApp message. Indian businesses use it for lead capture, campaign opt-ins and quick confirmations, often alongside a full IVR on another number.
Can an IVR collect payments over the phone?+
Some IVR systems integrate with payment gateways so callers can pay bills or dues by entering details on the keypad or receiving a payment link by SMS. Check security arrangements for card data and whether recordings pause during payment steps.
Do we need a toll-free number for IVR?+
No. IVR works equally on local virtual numbers. A toll-free number makes calls free for customers, which suits support and complaint lines, but the business then pays for incoming minutes. Many companies use both for different purposes. Missed-call numbers are another option.
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