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Helpdesk software · Alternatives
Freshdesk is a helpdesk software product from Freshworks, San Mateo, priced at Free plan with a free plan. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 15 have a free plan, 9 are built in India.
Quick answer
The closest alternatives to Freshdesk are Zoho Desk (Free plan), Hiver (Free plan), UVdesk (Free plan), Desk365 (Free plan) and Help Scout (Free plan). Zoho Desk is the top-ranked option with a free plan. Published prices in this list start at ₹500/month.
Reported limitation
No free-forever plan on the pricing page; the separate Free program is limited to 2 agent seats for 6 months and excludes Freshdesk Omni
Reported limitation
Big jump from Growth ($19) to Pro ($55) to Enterprise ($89) per agent per month
Reported limitation
Freddy AI Copilot is a paid add-on at $29/agent/month on top of the plan price
Ranked by how closely each product matches Freshdesk's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Freshdesk (current) | Free plan | Yes | Web | Yes | 4.8/5 | — |
| 1 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 | vs Freshdesk |
| 2 |  Hiver | Free plan | Yes | Web | Yes | 4.7/5 | vs Freshdesk |
| 3 |  UVdesk | Free plan | Yes | Web | Yes | 4.6/5 | vs Freshdesk |
| 4 |  Desk365 | Free plan | Yes | Web | Yes | 4.6/5 | |
| 5 |  Help Scout | Free plan | Yes | Web | No | 4.6/5 | |
| 6 |  HubSpot Service Hub | Free plan | Yes | Web | No | 4.6/5 | vs Freshdesk |
| 7 |  Salesforce Service Cloud | Free · paid from $25/user/mo | Yes | Web | No | 4.6/5 | |
| 8 |  Jira Service Management | Free plan | Yes | Web | No | 4.6/5 | |
| 9 |  Zoho TeamInbox | Free plan | Yes | Web | Yes | 4.5/5 | |
| 10 |  osTicket | Free plan | Yes | Web | No | 4.5/5 | |
| 11 |  Zammad | Free plan | Yes | Web | No | 4.4/5 | |
| 12 |  Crisp | Free plan | Yes | Web | No | 4.4/5 | |
| 13 |  3CX | Free plan | Yes | Web | No | 4.3/5 | |
| 14 |  LiveAgent | Free plan | Yes | Web | No | 4.6/5 | |
| 15 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 16 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 | |
| 17 |  FreeScout | Free | Yes | Web | No | 4.5/5 | |
| 18 |  Zoho Desk Express | ₹500/mo | No | Web | Yes | 4.6/5 | |
| 19 |  Exotel Support Suite | ₹2,999/mo | No | Web | Yes | 4.5/5 | |
| 20 |  Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 |
Zoho Corporation · Chennai · Helpdesk software · 4.8/5
Context-aware helpdesk with multichannel ticketing.
Free plan
Free plan available
Key features
Free plan
Free plan available
Free plan
Free plan available
Compared with Freshdesk
Desk365 (Kani Technologies) · Chennai · Helpdesk software · 4.6/5
Helpdesk for Microsoft Teams built in Chennai.
Free plan
Free plan available
Free plan
Free plan available
Key features
Free plan
Free plan available
Salesforce · San Francisco · Helpdesk software · 4.6/5
Enterprise customer service.
Free · paid from $25/user/mo
Free plan available
Atlassian · San Francisco · Helpdesk software · 4.6/5
IT and business service desk.
Free plan
Free plan available
Free plan
Free plan available
Free plan
Free plan available
Compared with Freshdesk
The closest matches to Freshdesk on App Advisor are Zoho Desk (Free plan), Hiver (Free plan), UVdesk (Free plan). They are ranked by how closely their category, pricing model, platforms and target business size match Freshdesk, then by rating. The best choice depends on your team size and budget.
Yes. 15 of the 20 alternatives listed have a free plan or are free: Zoho Desk (Free plan), Hiver (Free plan), UVdesk (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Among alternatives that publish a price, Zoho Desk Express starts lowest at ₹500/mo. Zoho Desk also has a free plan. Prices are read from each vendor's website and exclude GST.
Yes. 9 alternatives are built in India, including Zoho Desk (Free plan), Hiver (Free plan), UVdesk (Free plan). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Zoho Desk is the closest match to Freshdesk in our catalogue. Compare them side by side before you book a demo.
Every product listed sits in helpdesk software or a category Freshdesk also covers, and Freshworks's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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