₹1,000/mo
Free trial
Compared with Freshservice
- Starts ₹600/mo cheaper (₹1,000/mo vs ₹1,600/mo)
Helpdesk software · Alternatives
Best Freshservice alternatives in India (2027)
Freshservice is a helpdesk software product from Freshworks, San Mateo, priced at ₹1,600/mo. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 3 have a free plan, 8 are built in India, and 11 start cheaper or free.
Quick answer
The closest alternatives to Freshservice are Supportbee (₹1,000/mo), Helpwise (₹1,000/mo), HappyFox (₹2,000/mo), Exotel Support Suite (₹2,999/mo) and Front (₹1,600/mo). Zoho Desk is the top-ranked option with a free plan. Published prices in this list start at ₹500/month.
Why businesses look for a Freshservice alternative
There is no free plan
Freshservice has no free tier. 3 alternatives do, which lets you test with real data before you pay.
Cost
Freshservice starts at ₹1,600/mo. 11 alternatives start lower or have a free plan.
Reported limitation
Enterprise pricing is Custom, so the top tier needs a sales conversation
Reported limitation
Steep climb from Starter ($19) to Growth ($49) to Pro ($99) per agent per month
Reported limitation
Many capabilities are paid add-ons: Freddy AI Copilot $29/agent/month, Business Agent licences $49/agent/month, project management $15/user/month
Freshservice alternatives compared
Ranked by how closely each product matches Freshservice's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Freshservice (current) | ₹1,600/mo | No | Web | Yes | 4.7/5 | — |
| 1 | Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 2 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 | |
| 3 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 4 |  Exotel Support Suite | ₹2,999/mo | No | Web | Yes | 4.5/5 | |
| 5 |  Front | ₹1,600/mo | No | Web | No | 4.4/5 | |
| 6 |  Zoho Service Plus | ₹1,400/mo | No | Web | Yes | 4.4/5 | |
| 7 |  Groove | ₹1,500/mo | No | Web | No | 4.4/5 | |
| 8 |  Zoho Desk Express | ₹500/mo | No | Web | Yes | 4.6/5 | |
| 9 |  Enchant | ₹1,200/mo | No | Web | No | 4.3/5 | |
| 10 |  Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 11 |  HelpCrunch | ₹1,000/mo | No | Web | No | 4.3/5 | |
| 12 |  Kayako | ₹5,000/mo | No | Web | No | 4.5/5 | |
| 13 |  Dixa | ₹3,000/mo | No | Web | No | 4.3/5 | |
| 14 |  QueueMetrics | ₹5,000/mo | No | Web | No | 4.3/5 | |
| 15 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 | vs Freshservice |
| 16 |  Re:amaze | ₹2,400/mo | No | Web | No | 4.4/5 | |
| 17 |  Gorgias | ₹800/mo | No | Web | No | 4.4/5 | |
| 18 |  Hiver | Free plan | Yes | Web | Yes | 4.7/5 | vs Freshservice |
| 19 |  Amazon Connect | Pay as you go | No | Web | No | 4.2/5 | |
| 20 |  UVdesk | Free plan | Yes | Web | Yes | 4.6/5 | vs Freshservice |
Top 10 Freshservice alternatives in detail
₹1,000/mo
Free trial
Compared with Freshservice
- Starts ₹600/mo cheaper (₹1,000/mo vs ₹1,600/mo)
Key features
- Shared inboxes for Gmail and Microsoft 365 addresses
- Private notes and @mentions on conversations
- Collision detection to stop two agents replying
- Shared drafts and saved replies
- Personal inbox per user alongside team inboxes
₹2,000/mo
Free trial
Compared with Freshservice
- Starts ₹400/mo higher (₹2,000/mo vs ₹1,600/mo)
4. Exotel Support Suite
Exotel · Bengaluru · Helpdesk software · 4.5/5
Support conversations on Exotel.
₹2,999/mo
Free trial
Compared with Freshservice
- Starts ₹1,399/mo higher (₹2,999/mo vs ₹1,600/mo)
Key features
- Shared inbox
- Ticketing
- Macros (Professional and above)
- Multiple workspaces (Professional and above)
- Custom roles (Enterprise)
6. Zoho Service Plus
Zoho Corporation · Chennai · Helpdesk software · 4.4/5
Unified customer service platform.
₹1,400/mo
Free trial
Compared with Freshservice
- Starts ₹200/mo cheaper (₹1,400/mo vs ₹1,600/mo)
₹1,500/mo
Free trial
Compared with Freshservice
- Starts ₹100/mo cheaper (₹1,500/mo vs ₹1,600/mo)
8. Zoho Desk Express
Zoho Corporation · Chennai · Helpdesk software · 4.6/5
Lightweight helpdesk edition.
₹500/mo
Free trial
Compared with Freshservice
- Starts ₹1,100/mo cheaper (₹500/mo vs ₹1,600/mo)
₹1,200/mo
Free trial
Compared with Freshservice
- Starts ₹400/mo cheaper (₹1,200/mo vs ₹1,600/mo)
10. Zendesk Suite
Zendesk · San Francisco · Helpdesk software · 4.5/5
Customer service platform with ticketing, chat and knowledge base.
₹4,500/mo
Free trial
Compared with Freshservice
- Starts ₹2,900/mo higher (₹4,500/mo vs ₹1,600/mo)
Freshservice alternatives by what you need
Cheaper than Freshservice
Free Freshservice alternatives
Indian alternatives to Freshservice
How to choose a Freshservice alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
Freshservice alternatives — FAQs
What is the best alternative to Freshservice in 2027?+
The closest matches to Freshservice on App Advisor are Supportbee (₹1,000/mo), Helpwise (₹1,000/mo), HappyFox (₹2,000/mo). They are ranked by how closely their category, pricing model, platforms and target business size match Freshservice, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Freshservice?+
Yes. 3 of the 20 alternatives listed have a free plan or are free: Zoho Desk (Free plan), Hiver (Free plan), UVdesk (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
What is the cheapest alternative to Freshservice?+
Among alternatives that publish a price, Zoho Desk Express starts lowest at ₹500/mo, compared with ₹1,600/mo for Freshservice. Zoho Desk also has a free plan. Prices are read from each vendor's website and exclude GST.
Is there an Indian alternative to Freshservice?+
Yes. 8 alternatives are built in India, including Supportbee (₹1,000/mo), Helpwise (₹1,000/mo), Exotel Support Suite (₹2,999/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Freshservice vs Supportbee: which is better?+
Supportbee is the closest match to Freshservice in our catalogue. Key differences: Starts ₹600/mo cheaper (₹1,000/mo vs ₹1,600/mo). Compare them side by side before you book a demo.
How were these Freshservice alternatives chosen?+
Every product listed sits in helpdesk software or a category Freshservice also covers, and Freshworks's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
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Related alternatives
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