1. ServiceNow CSM
ServiceNow · Santa Clara · Helpdesk software · 4.3/5
Enterprise customer service management.
On request
Quote-based
Helpdesk software · Alternatives
Best Helpshift alternatives in India (2027)
Helpshift is a helpdesk software product from Helpshift, priced at On request. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 0 have a free plan, 9 are built in India.
Quick answer
The closest alternatives to Helpshift are ServiceNow CSM (On request), Ameyo Omni (On request), Servion (On request), C-Zentrix (On request) and Teckinfo InterDialog (On request).
Why businesses look for a Helpshift alternative
Indian support and GST
Helpshift is built outside India. 9 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Helpshift alternatives compared
Ranked by how closely each product matches Helpshift's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Helpshift (current) | On request | No | Web, Android, iOS | No | 3.9/5 | — |
| 1 | ServiceNow CSM | On request | No | Web | No | 4.3/5 | |
| 2 |  Ameyo Omni | On request | No | Web | Yes | 4.3/5 | |
| 3 |  Servion | On request | No | Web | Yes | 4.3/5 | |
| 4 |  C-Zentrix | On request | No | Web | Yes | 4.2/5 | |
| 5 |  Teckinfo InterDialog | On request | No | Web | Yes | 4.2/5 | |
| 6 |  Aria Telecom | On request | No | Web | Yes | 4.2/5 | |
| 7 |  Gladly | On request | No | Web | No | 4.1/5 | |
| 8 |  Kapture CX | Custom quote · Agent-based, interaction-based or hybrid pricing | No | Web | Yes | 4.4/5 | |
| 9 |  Verint | On request | No | Web | No | 4.1/5 | |
| 10 |  Sprinklr Service | On request | No | Web | No | 4.1/5 | |
| 11 |  Kustomer | On request | No | Web | No | 4.1/5 | |
| 12 |  Voxtron | On request | No | Web | Yes | 4.2/5 | |
| 13 |  Drishti-Soft (Ameyo) | On request | No | Web | Yes | 4.2/5 | |
| 14 |  NICE CXone | On request | No | Web | No | 4.1/5 | |
| 15 |  Genesys Cloud | On request | No | Web | No | 4.1/5 | |
| 16 |  Five9 | On request | No | Web | No | 4.1/5 | |
| 17 |  Avaya | On request | No | Web | No | 4.1/5 | |
| 18 |  Cisco Webex Contact Center | On request | No | Web | No | 4.1/5 | |
| 19 |  Matrix PBX | On request | No | Web | Yes | 4.2/5 | |
| 20 |  Yeastar | On request | No | Web | No | 4/5 |
Top 10 Helpshift alternatives in detail
On request
Quote-based
Compared with Helpshift
- Built in India (Gurugram)
3. Servion
Servion Global Solutions · Chennai · Helpdesk software · 4.3/5
CX and contact centre solutions.
On request
Quote-based
Compared with Helpshift
- Built in India (Chennai)
4. C-Zentrix
C-Zentrix (Teckinfo) · New Delhi · Helpdesk software · 4.2/5
Contact centre software built in Delhi.
On request
Quote-based
Compared with Helpshift
- Built in India (New Delhi)
5. Teckinfo InterDialog
Teckinfo Solutions · New Delhi · Helpdesk software · 4.2/5
Dialler and contact centre software.
On request
Quote-based
Compared with Helpshift
- Built in India (New Delhi)
On request
Quote-based
Compared with Helpshift
- Built in India (New Delhi)
On request
Quote-based
8. Kapture CX
Kapture · Bengaluru · Helpdesk software · 4.4/5
Enterprise customer support platform built in Bengaluru.
Custom quote · Agent-based, interaction-based or hybrid pricing
Quote-based
Compared with Helpshift
- Built in India (Bengaluru)
Key features
- Unified inbox for email, chat, social and voice
- Smart routing by intent, sentiment, priority and skill
- Automatic ticket tagging by product, issue type and sentiment
- Predictive SLA and queue alerts
- Side conversations with teammates or vendors
On request
Quote-based
On request
Quote-based
Helpshift alternatives by what you need
How to choose a Helpshift alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
Helpshift alternatives — FAQs
What is the best alternative to Helpshift in 2027?+
The closest matches to Helpshift on App Advisor are ServiceNow CSM (On request), Ameyo Omni (On request), Servion (On request). They are ranked by how closely their category, pricing model, platforms and target business size match Helpshift, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Helpshift?+
None of the 20 closest alternatives to Helpshift has a free plan. Most offer a free trial instead, so ask for one before you commit.
Is there an Indian alternative to Helpshift?+
Yes. 9 alternatives are built in India, including Ameyo Omni (On request), Servion (On request), C-Zentrix (On request). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Helpshift vs ServiceNow CSM: which is better?+
ServiceNow CSM is the closest match to Helpshift in our catalogue. Compare them side by side before you book a demo.
How were these Helpshift alternatives chosen?+
Every product listed sits in helpdesk software or a category Helpshift also covers, and Helpshift's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
Not sure which Helpshift alternative fits?
Tell us your team size and budget and we'll send a shortlist of three.
Related alternatives
ServiceNow CSM alternativesAmeyo Omni alternativesServion alternativesC-Zentrix alternativesTeckinfo InterDialog alternativesAria Telecom alternativesGladly alternativesKapture CX alternativesVerint alternativesSprinklr Service alternativesKustomer alternativesVoxtron alternativesAll helpdesk software alternativesBrowse all alternatives