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Helpdesk software · Alternatives
Kapture CX is a helpdesk software product from Kapture, Bengaluru, priced at Custom quote · Agent-based, interaction-based or hybrid pricing. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 1 have a free plan, 9 are built in India, and 3 start cheaper or free.
Quick answer
The closest alternatives to Kapture CX are Gorgias (₹800/mo), Crisp (Free plan), Kenyt.ai (On request), Ameyo Omni (On request) and Servion (On request). Crisp is the top-ranked option with a free plan. Published prices in this list start at ₹800/month.
The price isn't published
Kapture quotes Kapture CX per organisation. 2 of the 20 alternatives below publish a starting price, so you can budget before a sales call.
There is no free plan
Kapture CX has no free tier. 1 alternatives do, which lets you test with real data before you pay.
Reported limitation
No published prices, so budgeting requires a sales demo and a quote
Reported limitation
No free plan or self-serve free trial is offered on the pricing page
Reported limitation
Contracts are annual or multi-year, which locks in smaller teams
Ranked by how closely each product matches Kapture CX's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Kapture CX (current) | Custom quote · Agent-based, interaction-based or hybrid pricing | No | Web | Yes | 4.4/5 | — |
| 1 |  Gorgias | ₹800/mo | No | Web | No | 4.4/5 | |
| 2 |  Crisp | Free plan | Yes | Web | No | 4.4/5 | |
| 3 |  Kenyt.ai | On request | No | Web | Yes | 4.2/5 | |
| 4 |  Ameyo Omni | On request | No | Web | Yes | 4.3/5 | |
| 5 |  Servion | On request | No | Web | Yes | 4.3/5 | |
| 6 |  C-Zentrix | On request | No | Web | Yes | 4.2/5 | |
| 7 |  Teckinfo InterDialog | On request | No | Web | Yes | 4.2/5 | |
| 8 |  Aria Telecom | On request | No | Web | Yes | 4.2/5 | |
| 9 |  Voxtron | On request | No | Web | Yes | 4.2/5 | |
| 10 |  Aisera | On request | No | Web | No | 4/5 | |
| 11 |  Rezolve.ai | On request | No | Web | No | 4/5 | |
| 12 |  Drishti-Soft (Ameyo) | On request | No | Web | Yes | 4.2/5 | |
| 13 |  ServiceNow CSM | On request | No | Web | No | 4.3/5 | |
| 14 |  Matrix PBX | On request | No | Web | Yes | 4.2/5 | |
| 15 |  Zendesk Support | ₹1,600/mo | No | Web | No | 4.2/5 | |
| 16 |  NiCE Cognigy | On request | No | Web | No | 3.9/5 | |
| 17 |  Gladly | On request | No | Web | No | 4.1/5 | |
| 18 |  Verint | On request | No | Web | No | 4.1/5 | |
| 19 |  Sprinklr Service | On request | No | Web | No | 4.1/5 | |
| 20 |  Kustomer | On request | No | Web | No | 4.1/5 |
₹800/mo
Free trial
Compared with Kapture CX
Key features
Free plan
Free plan available
Compared with Kapture CX
Key features
Kenyt.ai · Hyderabad · Helpdesk software · 4.2/5
AI agents powered by LLMs for marketing, sales and customer support across web, WhatsApp, email and voice.
On request
Quote-based
On request
Quote-based
Servion Global Solutions · Chennai · Helpdesk software · 4.3/5
CX and contact centre solutions.
On request
Quote-based
C-Zentrix (Teckinfo) · New Delhi · Helpdesk software · 4.2/5
Contact centre software built in Delhi.
On request
Quote-based
Teckinfo Solutions · New Delhi · Helpdesk software · 4.2/5
Dialler and contact centre software.
On request
Quote-based
On request
Quote-based
Aisera · San Jose · Helpdesk software · 4/5
Agentic AI platform that automates IT, HR and customer service requests for enterprises.
On request
Quote-based
The closest matches to Kapture CX on App Advisor are Gorgias (₹800/mo), Crisp (Free plan), Kenyt.ai (On request). They are ranked by how closely their category, pricing model, platforms and target business size match Kapture CX, then by rating. The best choice depends on your team size and budget.
Yes. 1 of the 20 alternatives listed have a free plan or are free: Crisp (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Among alternatives that publish a price, Gorgias starts lowest at ₹800/mo. Crisp also has a free plan. Prices are read from each vendor's website and exclude GST.
Yes. 9 alternatives are built in India, including Kenyt.ai (On request), Ameyo Omni (On request), Servion (On request). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Gorgias is the closest match to Kapture CX in our catalogue. Key differences: Publishes a price (₹800/mo); Kapture CX is quote-only. Compare them side by side before you book a demo.
Every product listed sits in helpdesk software or a category Kapture CX also covers, and Kapture's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
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