1. Amelia (SoundHound)
SoundHound AI · Santa Clara · Live chat & chatbot software · 4.2/5
Enterprise conversational AI.
On request
Quote-based
Live chat & chatbot software · Alternatives
Best Decagon alternatives in India (2027)
Decagon is a live chat & chatbot software product from Decagon, San Francisco, priced at On request. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 4 have a free plan, 9 are built in India, and 8 start cheaper or free.
Quick answer
The closest alternatives to Decagon are Amelia (SoundHound) (On request), Forethought (On request), Gnani.ai (On request), Floatbot (On request) and Haptik Platform (On request). Dialogflow is the top-ranked option with a free plan. Published prices in this list start at ₹3,300/month.
Why businesses look for a Decagon alternative
The price isn't published
Decagon quotes Decagon per organisation. 4 of the 20 alternatives below publish a starting price, so you can budget before a sales call.
There is no free plan
Decagon has no free tier. 4 alternatives do, which lets you test with real data before you pay.
Indian support and GST
Decagon is built in United States. 9 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Decagon alternatives compared
Ranked by how closely each product matches Decagon's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Decagon (current) | On request | No | Web | No | 3.9/5 | — |
| 1 | Amelia (SoundHound) | On request | No | Web | No | 4.2/5 | |
| 2 |  Forethought | On request | No | Web | No | 4.1/5 | |
| 3 |  Gnani.ai | On request | No | Web | Yes | 4.1/5 | |
| 4 |  Floatbot | On request | No | Web | No | 3.9/5 | |
| 5 |  Haptik Platform | On request | No | Web | Yes | 4.4/5 | |
| 6 |  Kommunicate Chat | From $34/month (yearly) · Starter $40/month monthly or $34/month billed yearly | No | Web | Yes | 4.6/5 | |
| 7 |  Verloop Chat | On request | No | Web | Yes | 4.4/5 | |
| 8 |  ORI | Outcome-based pricing · Consumption fee plus success fee on uplift; no public rates | No | Web | Yes | 4.3/5 | |
| 9 |  Rezo.ai | Price on request · No public pricing on rezo.ai | No | Web | Yes | 4.3/5 | |
| 10 |  Freshworks Freddy AI | Pay as you go | No | Web | Yes | 4.5/5 | |
| 11 |  Avaamo | On request | No | Web | No | 4.1/5 | |
| 12 |  SiteGPT | ₹4,000/mo | No | Web | Yes | 4.4/5 | |
| 13 |  Microsoft Copilot Studio | ₹16,000/mo | No | Web | No | 4.3/5 | |
| 14 |  Dialogflow | Free plan | Yes | Web | No | 4.4/5 | |
| 15 |  Zendesk AI | Pay as you go | No | Web | No | 4.3/5 | |
| 16 |  Yellow.ai | Free plan · then $0.99/resolution (USD) | Yes | Web | Yes | 4.4/5 | |
| 17 |  Intercom Fin | Pay as you go | No | Web | No | 4.3/5 | |
| 18 |  Tidio AI | Free plan | Yes | Web | No | 4.4/5 | |
| 19 |  CustomGPT | ₹8,000/mo | No | Web | No | 4.2/5 | |
| 20 |  Voiceflow | Free plan | Yes | Web | No | 4.4/5 |
Top 10 Decagon alternatives in detail
2. Forethought
Forethought · San Francisco · Live chat & chatbot software · 4.1/5
Generative AI for support.
On request
Quote-based
3. Gnani.ai
Gnani Innovations · Bengaluru · Live chat & chatbot software · 4.1/5
Voice AI and speech analytics built in Bengaluru.
On request
Quote-based
Compared with Decagon
- Built in India (Bengaluru)
4. Floatbot
Floatbot · Milpitas · Live chat & chatbot software · 3.9/5
Voice and chat AI with Indian roots.
On request
Quote-based
5. Haptik Platform
Haptik · Mumbai · Live chat & chatbot software · 4.4/5
Conversational AI for enterprises.
On request
Quote-based
Compared with Decagon
- Built in India (Mumbai)
6. Kommunicate Chat
Kommunicate · Bengaluru · Live chat & chatbot software · 4.6/5
AI chatbot builder and live chat.
From $34/month (yearly) · Starter $40/month monthly or $34/month billed yearly
Free trial
Compared with Decagon
- Publishes a price (From $34/month (yearly) · Starter $40/month monthly or $34/month billed yearly); Decagon is quote-only
- Built in India (Bengaluru)
Key features
- No-code AI agent builder (Kompose)
- Generative AI chatbot trained on website content
- Support for OpenAI, Gemini, Claude, Dialogflow, Lex and Watson
- Human handoff by query type and team
- Voice AI and AI email ticketing
On request
Quote-based
Compared with Decagon
- Built in India (Bengaluru)
Outcome-based pricing · Consumption fee plus success fee on uplift; no public rates
Quote-based
Compared with Decagon
- Built in India (Gurugram)
Key features
- Voice and chat agents from one shared brain
- Turn detection and barge-in
- Mid-call language switching across 10+ Indian languages
- Answers grounded in knowledge base and live CRM data
- In-call payment links, bookings and record updates
Price on request · No public pricing on rezo.ai
Quote-based
Compared with Decagon
- Built in India (Noida)
Key features
- Voice and chat virtual agents
- Complaint management and FAQ resolution
- Appointment booking
- Order and request tracking
- Post-call CRM updates and summaries
10. Freshworks Freddy AI
Freshworks · San Mateo · Live chat & chatbot software · 4.5/5
AI copilots and agents across Freshworks.
Pay as you go
Free trial
Compared with Decagon
- Built in India (San Mateo)
Decagon alternatives by what you need
Cheaper than Decagon
Free Decagon alternatives
Indian alternatives to Decagon
How to choose a Decagon alternative
- Start with channels: if WhatsApp is where customers are, buy a WhatsApp-first tool.
- Test the bot on your actual FAQs; accuracy varies enormously.
- Check pricing on conversations versus seats.
Decagon alternatives — FAQs
What is the best alternative to Decagon in 2027?+
The closest matches to Decagon on App Advisor are Amelia (SoundHound) (On request), Forethought (On request), Gnani.ai (On request). They are ranked by how closely their category, pricing model, platforms and target business size match Decagon, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Decagon?+
Yes. 4 of the 20 alternatives listed have a free plan or are free: Dialogflow (Free plan), Yellow.ai (Free plan · then $0.99/resolution (USD)), Tidio AI (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
What is the cheapest alternative to Decagon?+
Among alternatives that publish a price, Kommunicate Chat starts lowest at From $34/month (yearly) · Starter $40/month monthly or $34/month billed yearly. Dialogflow also has a free plan. Prices are read from each vendor's website and exclude GST.
Is there an Indian alternative to Decagon?+
Yes. 9 alternatives are built in India, including Gnani.ai (On request), Haptik Platform (On request), Kommunicate Chat (From $34/month (yearly) · Starter $40/month monthly or $34/month billed yearly). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Decagon vs Amelia (SoundHound): which is better?+
Amelia (SoundHound) is the closest match to Decagon in our catalogue. Compare them side by side before you book a demo.
How were these Decagon alternatives chosen?+
Every product listed sits in live chat & chatbot software or a category Decagon also covers, and Decagon's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
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