Sales CRM with deep customisation and a very large integration ecosystem.
RecommendedFeaturedMade in India
Starts at
₹800/mo
Sales & Marketing · CRM software
Best Chatbot CRM Software in India (2026)
Running a chatbot and a CRM as two separate tools usually means someone has to manually copy chat leads into the CRM, and that gap is exactly where leads get lost or delayed. Chatbot CRM software closes it by building chat capability directly into the CRM, so a conversation captured on a website widget or WhatsApp becomes a lead record automatically, with the full chat history attached.
366 products compared231 made in India84 with a free planfrom ₹100/mo
Chatbot CRM Software products
App Advisor doesn't have a dedicated chatbot CRM Software category yet, so these are related crm software listings that cover part of the job. Confirm the specific capability in a demo, or ask the advisor for a shortlist.
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Sales CRM with built-in phone, email and chat.
RecommendedFeaturedMade in India
Starts at
₹750/mo
Sales execution CRM built for high-volume inside-sales teams.
RecommendedFeaturedMade in India
Starts at
₹2,500/mo
Open-source-rooted CRM with sales, support and marketing, built in Bengaluru.
Made in IndiaFree planOpen source
Starts at
Free plan
Flat-fee Indian CRM with unlimited users instead of per-seat pricing.
TrendingMade in IndiaFree plan
Starts at
Free plan
Pipeline-centric CRM for very small businesses from Zoho.
Made in IndiaFree plan
Starts at
Free plan
Free CRM that scales into a paid sales, marketing and service suite.
FeaturedFree plan
Starts at
Free plan
Enterprise sales CRM with the deepest customisation and partner ecosystem.
FeaturedFree plan
Starts at
Free plan
Cloud CRM for SMEs with lead, quotation and service tracking.
Made in India
Starts at
₹1,000/mo
Sales and marketing CRM bundle from Freshworks.
Made in IndiaFree plan
Starts at
₹1,300/mo
RevOps CRM with telephony and marketing for Indian SMBs.
Made in India
Starts at
₹199/mo
Sales CRM with lead capture from IndiaMART and Justdial.
Made in India
Starts at
₹700/mo
Real-estate configured edition of Zoho CRM.
Made in IndiaFree plan
Starts at
₹800/mo
Open-source CRM you can start with one free app.
Free planMobile appOpen source
Starts at
Free plan
Mobile app for Zoho CRM with call logging and check-ins.
Made in IndiaFree planMobile app
Starts at
Free plan
Free CRM with tasks, chat and website builder.
Free plan
Starts at
Free plan
Unified customer experience suite from Zoho.
Made in India
Starts at
₹3,400/mo
Open-source CRM forked from SugarCRM.
FreeOpen source
Starts at
Free
Sales, marketing and service CRM with free tier.
Free plan
Starts at
Free plan
Lead and pipeline management for Indian SMBs.
Made in IndiaFree plan
Starts at
Free plan
Simple CRM for small businesses.
Free plan
Starts at
Free plan
Customisable CRM for SMBs with sales automation.
Made in India
Starts at
₹1,200/mo
CRM with sales intelligence and email marketing.
Made in India
Starts at
₹1,200/mo
Cloud CRM for sales and service teams.
Made in IndiaBest value
Starts at
₹500/mo
See all 249 crm software products
This matters most for smaller sales teams who can't afford separate integration work between tools. With chat and CRM combined, every lead arrives already tagged with source, conversation context and next steps, so follow-up starts immediately instead of after manual data entry.
What is chatbot CRM software?
It's a CRM that includes a built-in chatbot for engaging website or WhatsApp visitors, automatically converting conversations into lead or contact records without needing a separate integration between two tools. It typically includes a flow builder for the chatbot, automatic lead creation with conversation history attached, and standard CRM features like pipeline stages, follow-up reminders and reporting.
Key features to look for
- Built-in chatbot without separate integration — no manual data transfer between tools
- Automatic lead creation from chats — every conversation becomes a trackable record
- Conversation history attached to the CRM record — full context for any salesperson
- Pipeline and deal tracking — standard CRM functionality alongside the chat capability
- Multi-channel chat support — website and WhatsApp feeding the same CRM
- Follow-up automation — reminders and sequences triggered from chat-sourced leads
- Reporting on chat-to-deal conversion — see how chat leads perform versus other sources
What Indian businesses should check
Check how customisable the chatbot flow is, since a rigid built-in bot may be less flexible than a standalone chatbot tool. Verify the CRM's core sales features (pipeline, reporting, reminders) are strong on their own merits, not just an afterthought bundled with the chat feature. Ask about pricing structure, since bundled tools sometimes cost more than buying a focused CRM and chatbot separately, and confirm data migration is possible if you're switching from an existing CRM.
How to choose (and what to ask in a demo)
Ask to see both halves of the product properly — the chatbot builder and the core CRM pipeline — since a tool can be strong in one and weak in the other. Check how leads from chat compare in the reporting to leads from other sources, so you can judge chat's actual contribution. Ask about migrating your existing lead data if you're switching CRMs, and confirm the chatbot supports WhatsApp, not just a website widget, since that's where much of the volume comes from in India.
At a glance
BudgetEntry pricing starts at ₹100/month in this list.
India fit231 of 366 are built in India, with GST and rupee billing handled natively.
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Chatbot CRM Software — frequently asked questions
Is a chatbot CRM better than using a separate chatbot and CRM?+
It can simplify setup and avoid integration gaps, but a combined tool sometimes has a less capable chatbot or CRM than dedicated best-of-breed tools, so compare feature depth, not just convenience.
Can the built-in chatbot work on WhatsApp, not just my website?+
Many chatbot CRMs support WhatsApp alongside a website widget, but confirm this specifically since some tools are website-chat only.
Will I lose existing CRM data if I switch to a chatbot CRM?+
Most platforms support data import from common CRM formats, but always confirm migration support and test it with a small data set before fully switching.
How much can I customise the chatbot's questions?+
This varies by platform; most offer a flow builder for custom qualifying questions, though the flexibility and logic complexity available differs between vendors.
Does this suit a small team or only larger sales organisations?+
Small teams often benefit most since it avoids the cost and effort of integrating two separate tools, while larger teams may want the deeper features of standalone specialist tools.
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