Free plan
Free plan available
Helpdesk software · Alternatives
Best Zoho Desk alternatives in India (2027)
Zoho Desk is a helpdesk software product from Zoho Corporation, Chennai, priced at Free plan with a free plan. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 15 have a free plan, 9 are built in India.
Quick answer
The closest alternatives to Zoho Desk are Hiver (Free plan), UVdesk (Free plan), Desk365 (Free plan), Help Scout (Free plan) and HubSpot Service Hub (Free plan). Hiver is the top-ranked option with a free plan. Published prices in this list start at ₹1,000/month.
Why businesses look for a Zoho Desk alternative
Reported limitation
Free plan covers only three user licenses and basic email ticketing
Reported limitation
Telephony, Zia AI, blueprints and multi-department support need Professional or above
Reported limitation
Live chat (via Zoho SalesIQ), multi-brand Help Center, custom modules and sandbox are Enterprise-only
Zoho Desk alternatives compared
Ranked by how closely each product matches Zoho Desk's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Zoho Desk (current) | Free plan | Yes | Web | Yes | 4.8/5 | — |
| 1 | Hiver | Free plan | Yes | Web | Yes | 4.7/5 | vs Zoho Desk |
| 2 |  UVdesk | Free plan | Yes | Web | Yes | 4.6/5 | vs Zoho Desk |
| 3 |  Desk365 | Free plan | Yes | Web | Yes | 4.6/5 | |
| 4 |  Help Scout | Free plan | Yes | Web | No | 4.6/5 | |
| 5 |  HubSpot Service Hub | Free plan | Yes | Web | No | 4.6/5 | vs Zoho Desk |
| 6 |  Salesforce Service Cloud | Free · paid from $25/user/mo | Yes | Web | No | 4.6/5 | |
| 7 |  Jira Service Management | Free plan | Yes | Web | No | 4.6/5 | |
| 8 |  osTicket | Free plan | Yes | Web | No | 4.5/5 | |
| 9 |  Zammad | Free plan | Yes | Web | No | 4.4/5 | |
| 10 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | vs Zoho Desk |
| 11 |  3CX | Free plan | Yes | Web | No | 4.3/5 | |
| 12 |  KnowledgeOwl | Free plan | Yes | Web | No | 4.2/5 | |
| 13 |  HelpDocs | Free plan | Yes | Web | No | 4.2/5 | |
| 14 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 15 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 | |
| 16 |  FreeScout | Free | Yes | Web | No | 4.5/5 | |
| 17 |  HelpDesk | Free plan | Yes | Web | No | 4.2/5 | |
| 18 |  Freshdesk Omni | ₹2,400/mo | No | Web | Yes | 4.5/5 | |
| 19 |  Exotel Support Suite | ₹2,999/mo | No | Web | Yes | 4.5/5 | |
| 20 |  Freshdesk | Free plan | Yes | Web | Yes | 4.8/5 | vs Zoho Desk |
Top 10 Zoho Desk alternatives in detail
Free plan
Free plan available
Compared with Zoho Desk
- Open source
Key features
- Ticket creation from email and web forms
- Ticket administration and assignment
- Task management
- Email management and piping
- Multi-channel support
3. Desk365
Desk365 (Kani Technologies) · Chennai · Helpdesk software · 4.6/5
Helpdesk for Microsoft Teams built in Chennai.
Free plan
Free plan available
Free plan
Free plan available
Key features
- Shared inbox
- Multiple inboxes (Standard and above)
- Unlimited tags and saved replies (Standard and above)
- Internal teams and company grouping (Plus and above)
- Round robin routing (Plus); multiple routing types (Pro)
Free plan
Free plan available
6. Salesforce Service Cloud
Salesforce · San Francisco · Helpdesk software · 4.6/5
Enterprise customer service.
Free · paid from $25/user/mo
Free plan available
7. Jira Service Management
Atlassian · San Francisco · Helpdesk software · 4.6/5
IT and business service desk.
Free plan
Free plan available
Free plan
Free plan available
Compared with Zoho Desk
- Open source
Free plan
Free plan available
Compared with Zoho Desk
- Open source
10. Freshservice
Freshworks · San Mateo · Helpdesk software · 4.7/5
IT service management from Freshworks.
₹1,600/mo
Free trial
Compared with Zoho Desk
- No free plan, unlike Zoho Desk
Key features
- Incident management
- Problem management
- Change management
- Release management
- Unified service catalog with extensible workflows
Zoho Desk alternatives by what you need
Lowest published price
Free Zoho Desk alternatives
Indian alternatives to Zoho Desk
How to choose a Zoho Desk alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
Zoho Desk alternatives — FAQs
What is the best alternative to Zoho Desk in 2027?+
The closest matches to Zoho Desk on App Advisor are Hiver (Free plan), UVdesk (Free plan), Desk365 (Free plan). They are ranked by how closely their category, pricing model, platforms and target business size match Zoho Desk, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Zoho Desk?+
Yes. 15 of the 20 alternatives listed have a free plan or are free: Hiver (Free plan), UVdesk (Free plan), Desk365 (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
What is the cheapest alternative to Zoho Desk?+
Among alternatives that publish a price, Supportbee starts lowest at ₹1,000/mo. Hiver also has a free plan. Prices are read from each vendor's website and exclude GST.
Is there an Indian alternative to Zoho Desk?+
Yes. 9 alternatives are built in India, including Hiver (Free plan), UVdesk (Free plan), Desk365 (Free plan). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Zoho Desk vs Hiver: which is better?+
Hiver is the closest match to Zoho Desk in our catalogue. Compare them side by side before you book a demo.
How were these Zoho Desk alternatives chosen?+
Every product listed sits in helpdesk software or a category Zoho Desk also covers, and Zoho Corporation's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
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Related alternatives
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