Sales CRM with deep customisation and a very large integration ecosystem.
RecommendedFeaturedMade in India
Starts at
₹800/mo
Sales & Marketing · CRM software
Best WhatsApp CRM for Retail in India (2026)
Retail customers increasingly ask about stock, prices and offers on WhatsApp before walking into a store or placing an order, and a retailer answering these on a personal phone quickly loses track of who's a repeat customer worth prioritising. A WhatsApp CRM for retail keeps every customer conversation, order history and preference in one place instead of scattered across chats.
410 products compared283 made in India82 with a free planfrom ₹100/mo
WhatsApp CRM for Retail products
App Advisor doesn't have a dedicated whatsApp CRM for Retail category yet, so these are related crm software listings that cover part of the job. Confirm the specific capability in a demo, or ask the advisor for a shortlist.
View
Sales CRM with built-in phone, email and chat.
RecommendedFeaturedMade in India
Starts at
₹750/mo
Sales execution CRM built for high-volume inside-sales teams.
RecommendedFeaturedMade in India
Starts at
₹2,500/mo
Open-source-rooted CRM with sales, support and marketing, built in Bengaluru.
Made in IndiaFree planOpen source
Starts at
Free plan
Flat-fee Indian CRM with unlimited users instead of per-seat pricing.
TrendingMade in IndiaFree plan
Starts at
Free plan
Pipeline-centric CRM for very small businesses from Zoho.
Made in IndiaFree plan
Starts at
Free plan
Free CRM that scales into a paid sales, marketing and service suite.
FeaturedFree plan
Starts at
Free plan
Enterprise sales CRM with the deepest customisation and partner ecosystem.
FeaturedFree plan
Starts at
Free plan
Cloud CRM for SMEs with lead, quotation and service tracking.
Made in India
Starts at
₹1,000/mo
Sales and marketing CRM bundle from Freshworks.
Made in IndiaFree plan
Starts at
₹1,300/mo
RevOps CRM with telephony and marketing for Indian SMBs.
Made in India
Starts at
₹199/mo
Sales CRM with lead capture from IndiaMART and Justdial.
Made in India
Starts at
₹700/mo
Real-estate configured edition of Zoho CRM.
Made in IndiaFree plan
Starts at
₹800/mo
Open-source CRM you can start with one free app.
Free planMobile appOpen source
Starts at
Free plan
Mobile app for Zoho CRM with call logging and check-ins.
Made in IndiaFree planMobile app
Starts at
Free plan
Free CRM with tasks, chat and website builder.
Free plan
Starts at
Free plan
Unified customer experience suite from Zoho.
Made in India
Starts at
₹3,400/mo
Open-source CRM forked from SugarCRM.
FreeOpen source
Starts at
Free
Sales, marketing and service CRM with free tier.
Free plan
Starts at
Free plan
Lead and pipeline management for Indian SMBs.
Made in IndiaFree plan
Starts at
Free plan
Simple CRM for small businesses.
Free plan
Starts at
Free plan
Customisable CRM for SMBs with sales automation.
Made in India
Starts at
₹1,200/mo
CRM with sales intelligence and email marketing.
Made in India
Starts at
₹1,200/mo
Cloud CRM for sales and service teams.
Made in IndiaBest value
Starts at
₹500/mo
See all 249 crm software products
It also automates catalogue sharing, order confirmations and restock alerts, so a small business can run WhatsApp like a proper sales channel rather than a reactive support line. That means faster replies during sale season and repeat customers who feel remembered rather than treated as a new enquiry every time.
What is a WhatsApp CRM for retail?
It's a CRM that treats WhatsApp as a sales and service channel for shops and D2C brands: sharing product catalogues, confirming orders, sending shipping updates, and tracking each customer's purchase history so repeat buyers get relevant offers instead of generic broadcasts. Many integrate with WhatsApp's native catalogue feature and with e-commerce or POS systems to keep stock and order data accurate.
Key features to look for
- WhatsApp catalogue integration — let customers browse products without leaving the chat
- Order confirmation and shipping updates — automated status messages reduce 'where's my order' queries
- Customer purchase history — see what a repeat customer bought before recommending anything
- Segmented broadcasts — target offers to specific customer groups, not everyone at once
- Restock and back-in-stock alerts — automatically notify customers who asked about an out-of-stock item
- Abandoned cart follow-up — nudge customers who enquired but didn't order
- Multi-agent support for busy stores — several staff handling chats without confusion
What Indian retailers should check
Check whether the tool syncs with your existing e-commerce platform or POS so stock and pricing shown in WhatsApp match what's actually available. Verify broadcast messaging follows WhatsApp's opt-in and template rules, since unsolicited promotional blasts risk your number being restricted. Ask about catalogue update speed — if prices change often, a catalogue that updates automatically saves constant manual work, and confirm the tool works well on a phone since most small retailers manage chats from mobile, not a desktop.
How to choose (and what to ask in a demo)
Ask for a demo of a full customer journey: catalogue browse, order confirmation, and a follow-up broadcast for a sale, since that's the cycle a retail business runs daily. Check how it handles seasonal spikes around festive sales without slowing responses. Ask about pricing at higher message volumes, since retail broadcasts can be frequent, and confirm whether it supports Hindi or regional-language templates for customers who prefer that.
At a glance
BudgetEntry pricing starts at ₹100/month in this list.
India fit283 of 410 are built in India, with GST and rupee billing handled natively.
Try before you buy82 products have a free plan you can run a real month on.
Get an instant demo
Let us arrange your demos, free
WhatsApp CRM for Retail — frequently asked questions
Can customers order directly through WhatsApp?+
Many tools integrate with WhatsApp's native catalogue and cart features, allowing customers to browse and place orders within the chat, though final checkout may redirect to a payment link or website.
Is this only for large retail chains?+
No, small shops and D2C brands use it heavily for catalogue sharing and order updates; pricing typically scales with message volume rather than store size.
Can I send festive offers to specific customer groups only?+
Yes, segmented broadcast lists based on purchase history or preferences are a standard feature, letting you avoid blasting irrelevant offers to everyone.
Does it help reduce 'where is my order' messages?+
Automated shipping and delivery status updates are designed specifically to cut down these repeat queries, freeing staff to handle new enquiries.
Can it sync with our online store or POS system?+
Many tools offer integrations with popular e-commerce and POS platforms, but availability depends on which system you use, so confirm compatibility before signing up.
Related searches
CRM Software for Indian BusinessesCRM Software with AI-Powered Agentic AICRM Software for SMEs in IndiaB2B CRM SoftwareEnterprise CRM SoftwareSales Pipeline Management SoftwareCustomer Intelligence SoftwareCustomer Journey Management SoftwareCustomer management softwareSales management softwareCRM software IndiaCloud CRM software
Need help choosing?
Get a personalised whatsApp CRM for Retail shortlist
Tell us about your business and we send a shortlist with honest pros and cons, then arrange demos. Free — the vendor invoices you directly.