Full cloud contact centre.
RecommendedMade in India
Starts at
From $25/agent/mo (min 3 agents, USD)
Customer Support & Communication · Contact center & cloud telephony
Best contact centre software in India (2027)
Contact centre software sits inside Contact center & cloud telephony, so the shortlist below is drawn from that catalogue and ranked for Indian buyers.
57 products compared28 made in India3 with a free planfrom ₹175/mo
Contact centre software products
View
Virtual receptionist and IVR.
RecommendedMade in India
Starts at
₹1,500/mo
Call centre software.
Made in India
Starts at
Rs 5,000/month · Sedan plan, 10 users, billed yearly, GST extra
Cloud contact centre from Tata Tele.
Made in India
Starts at
On request
CPaaS-based contact centre.
Starts at
On request
Business communication platform for bulk SMS, cloud contact center and AI solutions.
AI poweredMade in IndiaFree plan
Starts at
Free plan
Omnichannel contact centre on Exotel.
RecommendedMade in India
Starts at
$70 · XPrime plan; Exotel's page does not state the billing unit
Telephony APIs from Ozonetel.
Made in India
Starts at
Pay as you go
Voice and SMS APIs.
Made in India
Starts at
Pay as you go
Cloud telephony APIs.
Made in India
Starts at
Pay as you go
Call monitoring and analytics for sales teams that track calls made from employees' mobile phones.
Made in IndiaBest valueMobile app
Starts at
₹175/mo
Cloud workforce management.
Starts at
₹800/mo
Toll-free numbers.
Made in India
Starts at
₹1,000/mo
Cloud contact centre from Airtel.
TrendingMade in India
Starts at
On request
Cloud telephony with IVR, virtual and toll-free numbers, bulk SMS, voice broadcasting and WhatsApp API.
Made in India
Starts at
₹2,500/mo
Omnichannel CPaaS for SMS, RCS, WhatsApp and OBD with a cloud team inbox and developer APIs.
Made in India
Starts at
₹1,199/mo
Genesys in India.
Starts at
On request
Cloud contact centre.
Starts at
On request
Contact centre solutions.
Starts at
On request
BPO and CX services.
Made in India
Starts at
On request
BPO services.
Made in India
Starts at
On request
Virtual receptionist service combining AI and live agents to answer calls, capture leads and book meetings
AI poweredFree plan
Starts at
Free plan
Outsourced contact centre.
Made in India
Starts at
On request
VoIP softphone and unified communications software for desktop and mobile
Free planMobile app
Starts at
Free plan
See all 57 contact center & cloud telephony products
What contact centre software should do
- IVR and ACD routing
- Virtual and toll-free numbers
- Predictive and progressive diallers
- Call recording and QA
- Omnichannel agent desktop
- CRM screen-pop
- Workforce management
- Real-time dashboards
How to choose contact centre software
Check telecom compliance and DND scrubbing for outbound.
Compare per-minute pricing and number rental with seat costs.
Test call quality on your agents' internet, not the vendor's.
BudgetEntry pricing starts at ₹175/month in this list.
India fit28 of 57 are built in India, with GST and rupee billing handled natively.
Try before you buy3 products have a free plan you can run a real month on.
Schedule a demo
Let us arrange your demos, free
Contact centre software — frequently asked questions
Which contact centre software is best in India?+
On App Advisor's ranking, Ozonetel Contact Center, Knowlarity SuperReceptionist, MyOperator Contact Center lead this list of 57 products. "Best" depends on your size and workflow, so use the shortlist tool with your budget and team size rather than taking a ranking at face value.
How much does contact centre software cost?+
Published pricing in this list starts at ₹175 per month. 3 of the 57 products have a free plan. Products sold only on request show "On request" — we never estimate a price a vendor has not published.
Is there free contact centre software?+
Yes — 3 of the 57 products here have a real free tier, not just a trial. Free plans usually cap users, records or transactions, so check the limit against your monthly volume before you commit.
Is there contact centre software made in India?+
28 of the 57 products listed are built in India. That usually means GST, TDS and UPI are handled natively, support runs in Indian hours and invoices come in rupees.
What is the difference between cloud telephony and contact center software?+
Cloud telephony provides numbers, IVR and routing; contact-centre software adds agent management, diallers, QA and omnichannel workflows on top.
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