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Live chat & chatbot software · Alternatives
IBM watsonx Assistant is a live chat & chatbot software product from IBM, Armonk, priced at Free plan with a free plan. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 14 have a free plan, 6 are built in India.
Quick answer
The closest alternatives to IBM watsonx Assistant are Engati Chat (Quote · Plan prices on request; WhatsApp fees from Rs 0.16 per conversation), SmatBot (Free plan), Chaport (Free plan), Smartsupp (Free plan) and Userlike (Free plan). Engati Chat is the top-ranked option with a free plan. Published prices in this list start at ₹1,600/month.
Indian support and GST
IBM watsonx Assistant is built in United States. 6 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Ranked by how closely each product matches IBM watsonx Assistant's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | IBM watsonx Assistant (current) | Free plan | Yes | Web | No | 4.4/5 | — |
| 1 |  Engati Chat | Quote · Plan prices on request; WhatsApp fees from Rs 0.16 per conversation | Yes | Web | Yes | 4.7/5 | |
| 2 |  SmatBot | Free plan | Yes | Web | Yes | 4.7/5 | |
| 3 |  Chaport | Free plan | Yes | Web | No | 4.5/5 | |
| 4 |  Smartsupp | Free plan | Yes | Web | No | 4.5/5 | |
| 5 |  Userlike | Free plan | Yes | Web | No | 4.5/5 | |
| 6 |  Zoho SalesIQ Zobot | Free plan | Yes | Web | Yes | 4.6/5 | |
| 7 |  JivoChat | Free plan | Yes | Web | No | 4.3/5 | |
| 8 |  LiveChat | ₹1,600/mo | No | Web | No | 4.5/5 | |
| 9 |  Olark | ₹2,400/mo | No | Web | No | 4.4/5 | |
| 10 |  Zoho SalesIQ | Free · paid from ₹350/operator/mo · Basic ₹350 billed yearly, ₹500 monthly | Yes | Web | Yes | 4.8/5 | |
| 11 |  Freshchat | Free · paid from $19/agent/mo · Growth plan, billed annually | Yes | Web | Yes | 4.8/5 | |
| 12 |  Amazon Lex | Pay as you go | No | Web | No | 4.3/5 | |
| 13 |  Dialogflow | Free plan | Yes | Web | No | 4.4/5 | |
| 14 |  Botpress | Free plan | Yes | Web | No | 4.4/5 | |
| 15 |  Drift | On request | No | Web | No | 4.1/5 | |
| 16 |  LiveHelpNow | $39/month (Essential) | No | Web | No | 4/5 | |
| 17 |  Qualified | On request | No | Web | No | 4.1/5 | |
| 18 |  Tidio AI | Free plan | Yes | Web | No | 4.4/5 | |
| 19 |  Voiceflow | Free plan | Yes | Web | No | 4.4/5 | |
| 20 |  WotNot | Free plan | Yes | Web | Yes | 4.4/5 |
Quote · Plan prices on request; WhatsApp fees from Rs 0.16 per conversation
Free plan available
Compared with IBM watsonx Assistant
Key features
SmatBot (ByteQuest) · Hyderabad · Live chat & chatbot software · 4.7/5
Chatbot builder built in Hyderabad.
Free plan
Free plan available
Compared with IBM watsonx Assistant
Free plan
Free plan available
Smartsupp · Brno · Live chat & chatbot software · 4.5/5
Live chat with visitor recording.
Free plan
Free plan available
Free plan
Free plan available
Zoho Corporation · Chennai · Live chat & chatbot software · 4.6/5
No-code chatbot in SalesIQ.
Free plan
Free plan available
Compared with IBM watsonx Assistant
JivoChat · Live chat & chatbot software · 4.3/5
Website live chat and messenger inbox with a free plan for up to five agents and proactive invites.
Free plan
Free plan available
₹1,600/mo
Free trial
Compared with IBM watsonx Assistant
Key features
₹2,400/mo
Free trial
Compared with IBM watsonx Assistant
Zoho Corporation · Chennai · Live chat & chatbot software · 4.8/5
Website chat, visitor tracking and chatbots.
Free · paid from ₹350/operator/mo · Basic ₹350 billed yearly, ₹500 monthly
Free plan available
Compared with IBM watsonx Assistant
Key features
The closest matches to IBM watsonx Assistant on App Advisor are Engati Chat (Quote · Plan prices on request; WhatsApp fees from Rs 0.16 per conversation), SmatBot (Free plan), Chaport (Free plan). They are ranked by how closely their category, pricing model, platforms and target business size match IBM watsonx Assistant, then by rating. The best choice depends on your team size and budget.
Yes. 14 of the 20 alternatives listed have a free plan or are free: Engati Chat (Quote · Plan prices on request; WhatsApp fees from Rs 0.16 per conversation), SmatBot (Free plan), Chaport (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Among alternatives that publish a price, LiveChat starts lowest at ₹1,600/mo. Engati Chat also has a free plan. Prices are read from each vendor's website and exclude GST.
Yes. 6 alternatives are built in India, including Engati Chat (Quote · Plan prices on request; WhatsApp fees from Rs 0.16 per conversation), SmatBot (Free plan), Zoho SalesIQ Zobot (Free plan). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Engati Chat is the closest match to IBM watsonx Assistant in our catalogue. Key differences: Built in India (Mumbai). Compare them side by side before you book a demo.
Every product listed sits in live chat & chatbot software or a category IBM watsonx Assistant also covers, and IBM's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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