Full cloud contact centre.
RecommendedMade in India
Starts at
₹1,500/mo
Customer Support & Communication · Contact center & cloud telephony
Best Call Center CRM Software in India (2026)
Call center CRM software combines phone dialing and call handling with a customer record system, so an agent sees a caller's full history — past orders, previous calls, open tickets — the moment the phone connects, instead of asking the customer to repeat themselves. It removes the gap between a separate phone system and a separate customer database.
299 products compared212 made in India48 with a free planfrom ₹100/mo
Call Center CRM Software products
App Advisor doesn't have a dedicated call Center CRM Software category yet, so these are related contact center & cloud telephony listings that cover part of the job. Confirm the specific capability in a demo, or ask the advisor for a shortlist.
View
Virtual receptionist and IVR.
RecommendedMade in India
Starts at
₹1,500/mo
Call centre software.
Made in India
Starts at
₹2,499/mo
Cloud contact centre from Tata Tele.
Made in India
Starts at
On request
CPaaS-based contact centre.
Starts at
On request
Business communication platform for bulk SMS, cloud contact center and AI solutions.
AI poweredMade in IndiaFree plan
Starts at
On request
Omnichannel contact centre on Exotel.
RecommendedMade in India
Starts at
On request
Telephony APIs from Ozonetel.
Made in India
Starts at
Pay as you go
Voice and SMS APIs.
Made in India
Starts at
Pay as you go
Cloud telephony APIs.
Made in India
Starts at
Pay as you go
Call monitoring and analytics for sales teams that track calls made from employees' mobile phones.
Made in IndiaBest valueMobile app
Starts at
₹175/mo
Cloud workforce management.
Starts at
₹800/mo
Toll-free numbers.
Made in India
Starts at
₹1,000/mo
Cloud contact centre from Airtel.
TrendingMade in India
Starts at
On request
Cloud telephony with IVR, virtual and toll-free numbers, bulk SMS, voice broadcasting and WhatsApp API.
Made in India
Starts at
₹2,500/mo
Omnichannel CPaaS for SMS, RCS, WhatsApp and OBD with a cloud team inbox and developer APIs.
Made in India
Starts at
₹1,199/mo
Genesys in India.
Starts at
On request
Cloud contact centre.
Starts at
On request
Contact centre solutions.
Starts at
On request
BPO and CX services.
Made in India
Starts at
On request
BPO services.
Made in India
Starts at
On request
Outsourced contact centre.
Made in India
Starts at
On request
Cloud contact centre.
Starts at
On request
Customer lifecycle BPO.
Made in India
Starts at
On request
See all 51 contact center & cloud telephony products
For sales and support teams that live on the phone, having this in one screen speeds up every call and avoids the awkward moment of putting a customer on hold to look something up. It also means every call automatically gets logged against the right customer record without manual data entry.
What is call center CRM software?
It's a system where calling functionality (dialing, routing, recording) and customer relationship data (contact history, deals, tickets) live in the same platform, rather than as two separate tools an agent has to switch between. When a call connects, the agent's screen shows who's calling and their history automatically, a feature usually called a 'screen pop'. After the call, the outcome is logged against that customer's record without manual re-entry, which keeps sales and support history accurate.
Key features to look for
- Screen pop with caller history — shows customer context the instant a call connects
- Click-to-call — dial straight from a customer record, no manual number entry
- Auto call logging — outcome and notes saved to the record without extra steps
- Unified pipeline and ticket view — sales deals and support tickets in one place
- Call recording tied to records — recordings accessible from the customer's profile
- Reporting by agent and customer — call volume, outcomes and follow-up tracking
- Multi-channel logging — calls, emails and chats logged under one customer timeline
- Team assignment rules — routes repeat callers back to the same agent when possible
What Indian businesses should check
Check that the integration between calling and CRM is native, not a bolt-on connector that lags or drops call logs occasionally. Confirm Indian number support and call quality, and ask whether the tool supports regional-language notes and tags for teams working across multiple states. Verify pricing bundles calling minutes and CRM seats clearly, since separate line items can make real cost hard to estimate upfront.
How to choose (and what to ask in a demo)
Ask to see the screen pop live with a test call, and check how much customer context actually shows up versus needing a manual search. Confirm how call outcomes get logged — automatically or requiring the agent to fill a form after every call. If your team handles both sales and support calls, check that both pipelines are visible without switching modules. Ask about setup time to link an existing customer database if you're migrating from a separate CRM.
At a glance
BudgetEntry pricing starts at ₹100/month in this list.
India fit212 of 299 are built in India, with GST and rupee billing handled natively.
Try before you buy48 products have a free plan you can run a real month on.
Get an instant demo
Let us arrange your demos, free
Call Center CRM Software — frequently asked questions
What is call center CRM software?+
It's software that combines phone calling features with customer relationship management, so agents see customer history immediately when a call connects.
Is call center CRM software different from a regular CRM?+
A regular CRM tracks customer data and deals; a call center CRM adds built-in dialing, call routing and recording tied directly to those records.
Does this replace a separate calling system?+
Yes, in most cases it replaces a standalone dialer or PBX setup, since calling is built into the same platform as customer records.
Can call center CRM software show a customer's full history on call?+
Yes, that's its main advantage — a 'screen pop' shows past orders, tickets and notes the moment a call connects.
Is call center CRM software good for small sales teams?+
Yes, smaller teams often benefit most, since it removes the manual step of matching call logs to customer records by hand.
Related searches
Need help choosing?
Get a personalised call Center CRM Software shortlist
Tell us about your business and we send a shortlist with honest pros and cons, then arrange demos. Free — the vendor invoices you directly.