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Contact center & cloud telephony · Alternatives
Genesys Cloud CX India is a contact center & cloud telephony product from Genesys, Menlo Park, priced at On request. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 0 have a free plan, 8 are built in India.
Quick answer
The closest alternatives to Genesys Cloud CX India are Exotel Contact Center ($70 · XPrime plan; Exotel's page does not state the billing unit), Tata Tele Smartflo CC (On request), Kaleyra Contact Center (On request), Airtel IQ Contact Center (On request) and Avaya Experience Platform (On request).
Indian support and GST
Genesys Cloud CX India is built in United States. 8 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Ranked by how closely each product matches Genesys Cloud CX India's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Genesys Cloud CX India (current) | On request | No | Web | No | 4.3/5 | — |
| 1 |  Exotel Contact Center | $70 · XPrime plan; Exotel's page does not state the billing unit | No | Web | Yes | 4.4/5 | |
| 2 |  Tata Tele Smartflo CC | On request | No | Web | Yes | 4.5/5 | |
| 3 |  Kaleyra Contact Center | On request | No | Web | No | 4.5/5 | |
| 4 |  Airtel IQ Contact Center | On request | No | Web | Yes | 4.3/5 | |
| 5 |  Avaya Experience Platform | On request | No | Web | No | 4.2/5 | |
| 6 |  Enghouse Interactive | On request | No | Web | No | 4.2/5 | |
| 7 |  Content Guru | On request | No | Web | No | 4.2/5 | |
| 8 |  Convoso | On request | No | Web | No | 4.2/5 | |
| 9 |  Sprinklr Service Voice | On request | No | Web | No | 4.2/5 | |
| 10 |  CallMiner | On request | No | Web | No | 4.2/5 | |
| 11 |  HGS | On request | No | Web | Yes | 4.2/5 | |
| 12 |  Calabrio | On request | No | Web | No | 4.1/5 | |
| 13 |  Firstsource | On request | No | Web | Yes | 4.2/5 | |
| 14 |  Balto | On request | No | Web | No | 4.1/5 | |
| 15 |  iEnergizer | On request | No | Web | Yes | 4.2/5 | |
| 16 |  Conneqt | On request | No | Web | Yes | 4.2/5 | |
| 17 |  Playvox | On request | No | Web | No | 4.1/5 | |
| 18 |  Fusion CX | On request | No | Web | Yes | 4.2/5 | |
| 19 |  Aspect (Alvaria) | On request | No | Web | No | 4.1/5 | |
| 20 |  Startek | On request | No | Web | No | 4.1/5 |
Exotel · Bengaluru · Contact center & cloud telephony · 4.4/5
Omnichannel contact centre on Exotel.
$70 · XPrime plan; Exotel's page does not state the billing unit
Quote-based
Compared with Genesys Cloud CX India
Key features
Tata Tele Business Services · Mumbai · Contact center & cloud telephony · 4.5/5
Cloud contact centre from Tata Tele.
On request
Quote-based
Compared with Genesys Cloud CX India
Kaleyra · Milan · Contact center & cloud telephony · 4.5/5
CPaaS-based contact centre.
On request
Quote-based
Airtel Business · New Delhi · Contact center & cloud telephony · 4.3/5
Cloud contact centre from Airtel.
On request
Quote-based
Compared with Genesys Cloud CX India
Avaya · Morristown · Contact center & cloud telephony · 4.2/5
Cloud contact centre.
On request
Quote-based
Enghouse · Markham · Contact center & cloud telephony · 4.2/5
Contact centre solutions.
On request
Quote-based
Content Guru · Bracknell · Contact center & cloud telephony · 4.2/5
Cloud contact centre.
On request
Quote-based
On request
Quote-based
Sprinklr · New York · Contact center & cloud telephony · 4.2/5
Voice in Sprinklr Service.
On request
Quote-based
On request
Quote-based
The closest matches to Genesys Cloud CX India on App Advisor are Exotel Contact Center ($70 · XPrime plan; Exotel's page does not state the billing unit), Tata Tele Smartflo CC (On request), Kaleyra Contact Center (On request). They are ranked by how closely their category, pricing model, platforms and target business size match Genesys Cloud CX India, then by rating. The best choice depends on your team size and budget.
None of the 20 closest alternatives to Genesys Cloud CX India has a free plan. Most offer a free trial instead, so ask for one before you commit.
Yes. 8 alternatives are built in India, including Exotel Contact Center ($70 · XPrime plan; Exotel's page does not state the billing unit), Tata Tele Smartflo CC (On request), Airtel IQ Contact Center (On request). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Exotel Contact Center is the closest match to Genesys Cloud CX India in our catalogue. Key differences: Built in India (Bengaluru). Compare them side by side before you book a demo.
Every product listed sits in contact center & cloud telephony or a category Genesys Cloud CX India also covers, and Genesys's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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