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Contact center & cloud telephony · Alternatives
HGS is a contact center & cloud telephony product from Hinduja Global Solutions, Bengaluru, priced at On request. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 0 have a free plan, 9 are built in India, and 1 start cheaper or free.
Quick answer
The closest alternatives to HGS are Exotel Contact Center ($70 · XPrime plan; Exotel's page does not state the billing unit), Tata Tele Smartflo CC (On request), Airtel IQ Contact Center (On request), Kaleyra Contact Center (On request) and Firstsource (On request). Published prices in this list start at ₹1,500/month.
The price isn't published
Hinduja Global Solutions quotes HGS per organisation. 1 of the 20 alternatives below publish a starting price, so you can budget before a sales call.
Ranked by how closely each product matches HGS's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | HGS (current) | On request | No | Web | Yes | 4.2/5 | — |
| 1 |  Exotel Contact Center | $70 · XPrime plan; Exotel's page does not state the billing unit | No | Web | Yes | 4.4/5 | |
| 2 |  Tata Tele Smartflo CC | On request | No | Web | Yes | 4.5/5 | |
| 3 |  Airtel IQ Contact Center | On request | No | Web | Yes | 4.3/5 | |
| 4 |  Kaleyra Contact Center | On request | No | Web | No | 4.5/5 | |
| 5 |  Firstsource | On request | No | Web | Yes | 4.2/5 | |
| 6 |  iEnergizer | On request | No | Web | Yes | 4.2/5 | |
| 7 |  Conneqt | On request | No | Web | Yes | 4.2/5 | |
| 8 |  Fusion CX | On request | No | Web | Yes | 4.2/5 | |
| 9 |  Genesys Cloud CX India | On request | No | Web | No | 4.3/5 | |
| 10 |  Avaya Experience Platform | On request | No | Web | No | 4.2/5 | |
| 11 |  HoduCC | On request | No | Web | Yes | 4.1/5 | |
| 12 |  Enghouse Interactive | On request | No | Web | No | 4.2/5 | |
| 13 |  Content Guru | On request | No | Web | No | 4.2/5 | |
| 14 |  Convoso | On request | No | Web | No | 4.2/5 | |
| 15 |  Sprinklr Service Voice | On request | No | Web | No | 4.2/5 | |
| 16 |  CallMiner | On request | No | Web | No | 4.2/5 | |
| 17 |  Calabrio | On request | No | Web | No | 4.1/5 | |
| 18 |  Balto | On request | No | Web | No | 4.1/5 | |
| 19 |  Knowlarity SuperReceptionist | ₹1,500/mo | No | Web | Yes | 4.7/5 | |
| 20 |  Playvox | On request | No | Web | No | 4.1/5 |
Exotel · Bengaluru · Contact center & cloud telephony · 4.4/5
Omnichannel contact centre on Exotel.
$70 · XPrime plan; Exotel's page does not state the billing unit
Quote-based
Key features
Tata Tele Business Services · Mumbai · Contact center & cloud telephony · 4.5/5
Cloud contact centre from Tata Tele.
On request
Quote-based
Airtel Business · New Delhi · Contact center & cloud telephony · 4.3/5
Cloud contact centre from Airtel.
On request
Quote-based
Kaleyra · Milan · Contact center & cloud telephony · 4.5/5
CPaaS-based contact centre.
On request
Quote-based
On request
Quote-based
iEnergizer · Noida · Contact center & cloud telephony · 4.2/5
Outsourced contact centre.
On request
Quote-based
Conneqt Business Solutions · Hyderabad · Contact center & cloud telephony · 4.2/5
Customer lifecycle BPO.
On request
Quote-based
On request
Quote-based
Genesys · Menlo Park · Contact center & cloud telephony · 4.3/5
Genesys in India.
On request
Quote-based
Avaya · Morristown · Contact center & cloud telephony · 4.2/5
Cloud contact centre.
On request
Quote-based
The closest matches to HGS on App Advisor are Exotel Contact Center ($70 · XPrime plan; Exotel's page does not state the billing unit), Tata Tele Smartflo CC (On request), Airtel IQ Contact Center (On request). They are ranked by how closely their category, pricing model, platforms and target business size match HGS, then by rating. The best choice depends on your team size and budget.
None of the 20 closest alternatives to HGS has a free plan. Most offer a free trial instead, so ask for one before you commit.
Among alternatives that publish a price, Knowlarity SuperReceptionist starts lowest at ₹1,500/mo. Prices are read from each vendor's website and exclude GST.
Yes. 9 alternatives are built in India, including Exotel Contact Center ($70 · XPrime plan; Exotel's page does not state the billing unit), Tata Tele Smartflo CC (On request), Airtel IQ Contact Center (On request). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Exotel Contact Center is the closest match to HGS in our catalogue. Compare them side by side before you book a demo.
Every product listed sits in contact center & cloud telephony or a category HGS also covers, and Hinduja Global Solutions's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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