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Best Zoho CRM alternatives in India (2027)

Zoho CRM is a crm software product from Zoho Corporation, Chennai, priced at ₹800/mo with a free plan. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 6 have a free plan, 19 are built in India, and 13 start cheaper or free.

Quick answer

The closest alternatives to Zoho CRM are Freshsales (₹750/mo), Freshsales Suite (₹1,300/mo), Freshworks CRM (₹750/mo), Donateazy (₹999/mo) and Cratio CRM (Rs 399 · per user per month, billed annually, 5-user minimum, plus 18% GST). Freshsales is the top-ranked option with a free plan. Published prices in this list start at ₹199/month.

Why businesses look for a Zoho CRM alternative

Cost

Zoho CRM starts at ₹800/mo. 13 alternatives start lower or have a free plan.

Reported limitation

Free edition is capped at 3 users

Reported limitation

CPQ, inventory and AI agents need Professional (₹1,400/user/month) or higher

Reported limitation

Multi-team management, custom functions and field-level encryption are Enterprise-only

Zoho CRM alternatives compared

Ranked by how closely each product matches Zoho CRM's category, pricing model, platforms and business size, then by rating. Prices exclude GST.

#SoftwareStarting priceFree planPlatformsMade in IndiaRatingCompare
—Zoho CRM logoZoho CRM (current)₹800/moYesWebYes4.9/5—
1Freshsales logoFreshsales₹750/moYesWebYes4.8/5vs Zoho CRM
2Freshsales Suite logoFreshsales Suite₹1,300/moYesWebYes4.7/5
3Freshworks CRM logoFreshworks CRM₹750/moYesWebYes4.5/5
4Donateazy logoDonateazy₹999/moYesWebYes4.4/5
5Cratio CRM logoCratio CRMRs 399 · per user per month, billed annually, 5-user minimum, plus 18% GSTNoWebYes4.6/5
6SalesBabu CRM logoSalesBabu CRMFrom ₹1,000/user/mo · Sales CRM edition, billed annually, minimum licences applyNoWebYes4.7/5
7Solid Performers CRM logoSolid Performers CRM₹950/moNoWebYes4.5/5
8LeadSquared logoLeadSquared₹2,500/moNoWebYes4.7/5vs Zoho CRM
9CallHippo CRM logoCallHippo CRM₹1,200/moNoWebYes4.5/5
10Kylas CRM logoKylas CRMFree planYesWebYes4.7/5vs Zoho CRM
11Maple CRM logoMaple CRM₹500/moNoWebYes4.5/5
12Vtiger CRM logoVtiger CRMFree planYesWebYes4.7/5vs Zoho CRM
13LeadHeed logoLeadHeed₹700/moNoWebYes4.3/5
14Justdial JD Omni logoJustdial JD Omni₹1,000/moNoWebYes4.4/5
15Crm.io by 500apps logoCrm.io by 500apps₹1,000/moNoWebYes4.3/5
16Pipedrive logoPipedrive₹1,200/moNoWebNo4.5/5
17Corefactors logoCorefactors₹199/moNoWebYes4.6/5
18Whiz Sales logoWhiz Sales₹649/moNoWebYes4.3/5
19SalesTown CRM logoSalesTown CRM₹600/moNoWebYes4.3/5
20Sales Mantra logoSales Mantra₹500/moNoWebYes4.4/5

Top 10 Zoho CRM alternatives in detail

Freshsales logo

1. Freshsales

Freshworks · San Mateo · CRM software · 4.8/5

Sales CRM with built-in phone, email and chat.

₹750/mo

Free plan available

Compared with Zoho CRM

  • Starts ₹50/mo cheaper (₹750/mo vs ₹800/mo)

Key features

  • Lead capture, qualification, routing and tracking
  • 360-degree customer view
  • Contact lifecycle stages
  • Contact scoring (Pro and above)
  • Kanban deal pipelines with drag-and-drop
Freshsales Suite logo

2. Freshsales Suite

Freshworks · San Mateo · CRM software · 4.7/5

Sales and marketing CRM bundle from Freshworks.

₹1,300/mo

Free plan available

Compared with Zoho CRM

  • Starts ₹500/mo higher (₹1,300/mo vs ₹800/mo)

Key features

  • Built-in phone and email
  • Website chat
  • WhatsApp Business and Apple Business Chat
  • SMS
  • Multiple sales pipelines
Freshworks CRM logo

3. Freshworks CRM

Freshworks · San Mateo · CRM software · 4.5/5

Unified sales and marketing CRM.

₹750/mo

Free plan available

Compared with Zoho CRM

  • Starts ₹50/mo cheaper (₹750/mo vs ₹800/mo)
Donateazy logo

4. Donateazy

ORIS Intelligence Pvt Ltd · Bangalore · CRM software · 4.4/5

Donations and compliance platform for Indian NGOs with donor CRM, receipts and automated 10BD, 10BE and FC-4 filings.

₹999/mo

Free plan available

Compared with Zoho CRM

  • Starts ₹199/mo higher (₹999/mo vs ₹800/mo)
Cratio CRM logo

5. Cratio CRM

Cratio Software · Chennai · CRM software · 4.6/5

Sales CRM with lead capture from IndiaMART and Justdial.

Rs 399 · per user per month, billed annually, 5-user minimum, plus 18% GST

Free trial

Compared with Zoho CRM

  • No free plan, unlike Zoho CRM
  • Starts ₹100/mo cheaper (Rs 399 · per user per month, billed annually, 5-user minimum, plus 18% GST vs ₹800/mo)

Key features

  • Unified inbox for calls, WhatsApp and portal leads
  • IndiaMART, JustDial and TradeIndia connectors
  • Facebook Lead Ads and Google Ads capture
  • Missed-call and website form leads
  • Auto-assignment by team, source or location
SalesBabu CRM logo

6. SalesBabu CRM

SalesBabu Business Solutions · Bengaluru · CRM software · 4.7/5

Cloud CRM for SMEs with lead, quotation and service tracking.

From ₹1,000/user/mo · Sales CRM edition, billed annually, minimum licences apply

Free trial

Compared with Zoho CRM

  • No free plan, unlike Zoho CRM
  • Starts ₹200/mo higher (From ₹1,000/user/mo · Sales CRM edition, billed annually, minimum licences apply vs ₹800/mo)

Key features

  • Lead tracker for new enquiries
  • Lead-to-opportunity conversion
  • Contact and customer database
  • Competitor tracking on leads
  • Quotation maker with email quotation
Solid Performers CRM logo

7. Solid Performers CRM

Solid Performers · Bengaluru · CRM software · 4.5/5

CRM for sales, marketing and customer support.

₹950/mo

Free trial

Compared with Zoho CRM

  • No free plan, unlike Zoho CRM
  • Starts ₹150/mo higher (₹950/mo vs ₹800/mo)

Key features

  • Automated lead addition
  • Rotational lead allocation by source
  • Automated welcome email and SMS
  • Follow-up reminders and lead nurturing
  • Data access restriction
LeadSquared logo

8. LeadSquared

LeadSquared · Bengaluru · CRM software · 4.7/5

Sales execution CRM built for high-volume inside-sales teams.

₹2,500/mo

Free trial

Compared with Zoho CRM

  • No free plan, unlike Zoho CRM
  • Starts ₹1,700/mo higher (₹2,500/mo vs ₹800/mo)

Key features

  • Lead management and lead prioritisation
  • Sales pipeline visibility
  • Workflow automation
  • Permission templates and role controls
  • Webhooks and API access
CallHippo CRM logo

9. CallHippo CRM

CallHippo · Ahmedabad · CRM software · 4.5/5

Virtual phone system with CRM features.

₹1,200/mo

Free trial

Compared with Zoho CRM

  • No free plan, unlike Zoho CRM
  • Starts ₹400/mo higher (₹1,200/mo vs ₹800/mo)

Zoho CRM alternatives by what you need

How to choose a Zoho CRM alternative

  • Work out your sales motion first. High-volume telecalling needs dialler integration, call recording and lead distribution. Long-cycle enterprise selling needs pipeline stages, quote management and forecasting. Very few products do both well.
  • Check WhatsApp seriously. In India it is the primary sales channel for most SMBs, and 'WhatsApp integration' ranges from a click-to-chat link to a full Business API implementation with templates and automation.
  • Then check adoption. The best CRM is the one your team actually updates — if data entry takes more than a few seconds per interaction, it will quietly go unused within a quarter.

Zoho CRM alternatives — FAQs

What is the best alternative to Zoho CRM in 2027?+

The closest matches to Zoho CRM on App Advisor are Freshsales (₹750/mo), Freshsales Suite (₹1,300/mo), Freshworks CRM (₹750/mo). They are ranked by how closely their category, pricing model, platforms and target business size match Zoho CRM, then by rating. The best choice depends on your team size and budget.

Is there a free alternative to Zoho CRM?+

Yes. 6 of the 20 alternatives listed have a free plan or are free: Freshsales (₹750/mo), Freshsales Suite (₹1,300/mo), Freshworks CRM (₹750/mo). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.

What is the cheapest alternative to Zoho CRM?+

Among alternatives that publish a price, Corefactors starts lowest at ₹199/mo, compared with ₹800/mo for Zoho CRM. Freshsales also has a free plan. Prices are read from each vendor's website and exclude GST.

Is there an Indian alternative to Zoho CRM?+

Yes. 19 alternatives are built in India, including Freshsales (₹750/mo), Freshsales Suite (₹1,300/mo), Freshworks CRM (₹750/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.

Zoho CRM vs Freshsales: which is better?+

Freshsales is the closest match to Zoho CRM in our catalogue. Key differences: Starts ₹50/mo cheaper (₹750/mo vs ₹800/mo). Compare them side by side before you book a demo.

How were these Zoho CRM alternatives chosen?+

Every product listed sits in crm software or a category Zoho CRM also covers, and Zoho Corporation's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.

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