1. CommBox
CommBox · Glil Yam · Helpdesk software · 4/5
AI omnichannel customer experience platform with chatbots and a unified agent workspace.
Paid plans
Free trial
Helpdesk software · Alternatives
Best ChatBot alternatives in India (2027)
ChatBot is a helpdesk software product from ChatBot.com, Boston, priced at Paid plans. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 2 have a free plan, 3 are built in India.
Quick answer
The closest alternatives to ChatBot are CommBox (Paid plans), Workativ (Paid plans), Vision Helpdesk (Paid plans), LiveChatAI (Free plan) and Intercom (₹2,400/mo). LiveChatAI is the top-ranked option with a free plan. Published prices in this list start at ₹1,600/month.
Why businesses look for a ChatBot alternative
There is no free plan
ChatBot has no free tier. 2 alternatives do, which lets you test with real data before you pay.
Indian support and GST
ChatBot is built in USA. 3 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
ChatBot alternatives compared
Ranked by how closely each product matches ChatBot's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | ChatBot (current) | Paid plans | No | Web | No | 3.9/5 | — |
| 1 | CommBox | Paid plans | No | Web | No | 4/5 | |
| 2 |  Workativ | Paid plans | No | Web | Yes | 4.2/5 | |
| 3 |  Vision Helpdesk | Paid plans | No | Web | Yes | 4.2/5 | |
| 4 |  LiveChatAI | Free plan | Yes | Web | No | 4.3/5 | |
| 5 |  Intercom | ₹2,400/mo | No | Web | No | 4.5/5 | |
| 6 |  Plain | Paid plans | No | Web | No | 4/5 | |
| 7 |  Yuma AI | Paid plans | No | Web | No | 4/5 | |
| 8 |  OneDesk | Paid plans | No | Web | No | 4/5 | |
| 9 |  ThriveDesk | Paid plans | No | Web | No | 3.9/5 | |
| 10 |  Kodif | Paid plans | No | Web | No | 3.9/5 | |
| 11 |  Zipchat AI | Paid plans | No | Web | No | 3.9/5 | |
| 12 |  Chatlio | Paid plans | No | Web | No | 3.9/5 | |
| 13 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 14 |  SnapEngage | Paid plans | No | Web | No | 3.9/5 | |
| 15 |  Thena | Paid plans | No | Web | No | 3.9/5 | |
| 16 |  SparrowDesk | Paid plans | No | Web | No | 3.9/5 | |
| 17 |  Talkative | On request | No | Web | No | 4/5 | |
| 18 |  Supportbench | $32/agent/month billed annually; $40 monthly | No | Web | No | 3.9/5 | |
| 19 |  Unthread | Paid plans | No | Web | No | 3.9/5 | |
| 20 |  Tidio | Free plan | Yes | Web | No | 4.4/5 |
Top 10 ChatBot alternatives in detail
2. Workativ
Workativ · Chennai · Helpdesk software · 4.2/5
AI agent platform that automates HR and IT support requests for employees.
Paid plans
Free trial
Compared with ChatBot
- Built in India (Chennai)
3. Vision Helpdesk
Vision Helpdesk · Nashik · Helpdesk software · 4.2/5
Help desk, service desk and live chat software for customer service teams.
Paid plans
Free trial
Compared with ChatBot
- Built in India (Nashik)
4. LiveChatAI
LiveChatAI · Ankara · Helpdesk software · 4.3/5
AI chatbot and live chat for customer support that answers queries from your content.
Free plan
Free plan available
Compared with ChatBot
- Has a free plan — ChatBot does not
₹2,400/mo
Free trial
Key features
- Shared inbox
- Ticketing
- Multiple inboxes (Advanced and above)
- Round robin assignment (Advanced and above)
- Workflow automation (Advanced and above)
6. Plain
Not Just Tickets Ltd · Altrincham · Helpdesk software · 4/5
AI support platform built for B2B teams, with ticketing and an autonomous support agent.
Paid plans
Free trial
7. Yuma AI
Yuma AI · Cambridge · Helpdesk software · 4/5
AI agents for ecommerce customer support, sales, social and chat.
Paid plans
Free trial
8. OneDesk
OneDesk · Montreal · Helpdesk software · 4/5
Help desk, project management and PSA software with ticketing, live chat and a customer portal.
Paid plans
Free trial
9. ThriveDesk
ThriveDesk · Dhaka · Helpdesk software · 3.9/5
Helpdesk software with live chat, shared inbox and help center for ecommerce and SaaS.
Paid plans
Free trial
10. Kodif
Kodif · San Francisco · Helpdesk software · 3.9/5
AI customer support that takes actions on ecommerce orders and tickets.
Paid plans
Free trial
ChatBot alternatives by what you need
Lowest published price
Free ChatBot alternatives
Indian alternatives to ChatBot
How to choose a ChatBot alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
ChatBot alternatives — FAQs
What is the best alternative to ChatBot in 2027?+
The closest matches to ChatBot on App Advisor are CommBox (Paid plans), Workativ (Paid plans), Vision Helpdesk (Paid plans). They are ranked by how closely their category, pricing model, platforms and target business size match ChatBot, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to ChatBot?+
Yes. 2 of the 20 alternatives listed have a free plan or are free: LiveChatAI (Free plan), Tidio (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
What is the cheapest alternative to ChatBot?+
Among alternatives that publish a price, Freshservice starts lowest at ₹1,600/mo. LiveChatAI also has a free plan. Prices are read from each vendor's website and exclude GST.
Is there an Indian alternative to ChatBot?+
Yes. 3 alternatives are built in India, including Workativ (Paid plans), Vision Helpdesk (Paid plans), Freshservice (₹1,600/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
ChatBot vs CommBox: which is better?+
CommBox is the closest match to ChatBot in our catalogue. Compare them side by side before you book a demo.
How were these ChatBot alternatives chosen?+
Every product listed sits in helpdesk software or a category ChatBot also covers, and ChatBot.com's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
Not sure which ChatBot alternative fits?
Tell us your team size and budget and we'll send a shortlist of three.
Related alternatives
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