On request
Quote-based
Contact center & cloud telephony · Alternatives
Best Cresta alternatives in India (2027)
Cresta is a contact center & cloud telephony product from Cresta, Palo Alto, priced at On request. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 1 have a free plan, 8 are built in India, and 1 start cheaper or free.
Quick answer
The closest alternatives to Cresta are ASAPP (On request), Level AI (On request), Ozonetel Contact Center (From $25/agent/mo (min 3 agents, USD)), Exotel Contact Center ($70 · XPrime plan; Exotel's page does not state the billing unit) and Tata Tele Smartflo CC (On request). Sarv is the top-ranked option with a free plan.
Why businesses look for a Cresta alternative
There is no free plan
Cresta has no free tier. 1 alternatives do, which lets you test with real data before you pay.
Indian support and GST
Cresta is built in United States. 8 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Cresta alternatives compared
Ranked by how closely each product matches Cresta's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Cresta (current) | On request | No | Web | No | 4.1/5 | — |
| 1 | ASAPP | On request | No | Web | No | 4.1/5 | |
| 2 |  Level AI | On request | No | Web | No | 4/5 | |
| 3 |  Ozonetel Contact Center | From $25/agent/mo (min 3 agents, USD) | No | Web | Yes | 4.7/5 | |
| 4 |  Exotel Contact Center | $70 · XPrime plan; Exotel's page does not state the billing unit | No | Web | Yes | 4.4/5 | |
| 5 |  Tata Tele Smartflo CC | On request | No | Web | Yes | 4.5/5 | |
| 6 |  Kaleyra Contact Center | On request | No | Web | No | 4.5/5 | |
| 7 |  Airtel IQ Contact Center | On request | No | Web | Yes | 4.3/5 | |
| 8 |  telSpiel | On request | No | Web | Yes | 4.1/5 | |
| 9 |  Genesys Cloud CX India | On request | No | Web | No | 4.3/5 | |
| 10 |  Avaya Experience Platform | On request | No | Web | No | 4.2/5 | |
| 11 |  Enghouse Interactive | On request | No | Web | No | 4.2/5 | |
| 12 |  Content Guru | On request | No | Web | No | 4.2/5 | |
| 13 |  Convoso | On request | No | Web | No | 4.2/5 | |
| 14 |  Sprinklr Service Voice | On request | No | Web | No | 4.2/5 | |
| 15 |  CallMiner | On request | No | Web | No | 4.2/5 | |
| 16 |  Sarv | Free plan | Yes | Web | Yes | 4.5/5 | |
| 17 |  HGS | On request | No | Web | Yes | 4.2/5 | |
| 18 |  Calabrio | On request | No | Web | No | 4.1/5 | |
| 19 |  Firstsource | On request | No | Web | Yes | 4.2/5 | |
| 20 |  Balto | On request | No | Web | No | 4.1/5 |
Top 10 Cresta alternatives in detail
2. Level AI
Level AI · Mountain View · Contact center & cloud telephony · 4/5
Contact centre intelligence with Indian founders.
On request
Quote-based
3. Ozonetel Contact Center
Ozonetel · Hyderabad · Contact center & cloud telephony · 4.7/5
Full cloud contact centre.
From $25/agent/mo (min 3 agents, USD)
Free trial
Compared with Cresta
- Built in India (Hyderabad)
Key features
- Drag-and-drop IVR with DTMF and voice input
- Skills-based routing
- Callback, barge-in and live transfer
- Click to call
- Preview dialer
4. Exotel Contact Center
Exotel · Bengaluru · Contact center & cloud telephony · 4.4/5
Omnichannel contact centre on Exotel.
$70 · XPrime plan; Exotel's page does not state the billing unit
Quote-based
Compared with Cresta
- Built in India (Bengaluru)
Key features
- Voice, SMS, WhatsApp and video
- Social media DMs and email (XTRM)
- Native chat and voice bots
- Drag-and-drop multi-level IVR
- Auto-dialers and pre-recorded calls
5. Tata Tele Smartflo CC
Tata Tele Business Services · Mumbai · Contact center & cloud telephony · 4.5/5
Cloud contact centre from Tata Tele.
On request
Quote-based
Compared with Cresta
- Built in India (Mumbai)
6. Kaleyra Contact Center
Kaleyra · Milan · Contact center & cloud telephony · 4.5/5
CPaaS-based contact centre.
On request
Quote-based
7. Airtel IQ Contact Center
Airtel Business · New Delhi · Contact center & cloud telephony · 4.3/5
Cloud contact centre from Airtel.
On request
Quote-based
Compared with Cresta
- Built in India (New Delhi)
8. telSpiel
TelSpiel Communications Pvt. Ltd. · Noida · Contact center & cloud telephony · 4.1/5
Communication platform offering voice solutions including outbound dialing, plus A2P SMS, RCS, email and AI bots for enterprises.
On request
Quote-based
Compared with Cresta
- Built in India (Noida)
9. Genesys Cloud CX India
Genesys · Menlo Park · Contact center & cloud telephony · 4.3/5
Genesys in India.
On request
Quote-based
10. Avaya Experience Platform
Avaya · Morristown · Contact center & cloud telephony · 4.2/5
Cloud contact centre.
On request
Quote-based
Cresta alternatives by what you need
Cheaper than Cresta
Free Cresta alternatives
How to choose a Cresta alternative
- Check telecom compliance and DND scrubbing for outbound.
- Compare per-minute pricing and number rental with seat costs.
- Test call quality on your agents' internet, not the vendor's.
Cresta alternatives — FAQs
What is the best alternative to Cresta in 2027?+
The closest matches to Cresta on App Advisor are ASAPP (On request), Level AI (On request), Ozonetel Contact Center (From $25/agent/mo (min 3 agents, USD)). They are ranked by how closely their category, pricing model, platforms and target business size match Cresta, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Cresta?+
Yes. 1 of the 20 alternatives listed have a free plan or are free: Sarv (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Is there an Indian alternative to Cresta?+
Yes. 8 alternatives are built in India, including Ozonetel Contact Center (From $25/agent/mo (min 3 agents, USD)), Exotel Contact Center ($70 · XPrime plan; Exotel's page does not state the billing unit), Tata Tele Smartflo CC (On request). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Cresta vs ASAPP: which is better?+
ASAPP is the closest match to Cresta in our catalogue. Compare them side by side before you book a demo.
How were these Cresta alternatives chosen?+
Every product listed sits in contact center & cloud telephony or a category Cresta also covers, and Cresta's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
Not sure which Cresta alternative fits?
Tell us your team size and budget and we'll send a shortlist of three.
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