1. Re:amaze
Re:amaze (GoDaddy) · Sunnyvale · Helpdesk software · 4.4/5
Helpdesk and chat for online stores.
₹2,400/mo
Free trial
Helpdesk software · Alternatives
Best Richpanel alternatives in India (2027)
Richpanel is a helpdesk software product from Richpanel, San Francisco, priced at $99/seat/month; AI agent $0.20 per AI-handled conversation. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 0 have a free plan, 5 are built in India.
Quick answer
The closest alternatives to Richpanel are Re:amaze (₹2,400/mo), Workativ (Paid plans), Intercom (₹2,400/mo), Plain (Paid plans) and Yuma AI (Paid plans). Published prices in this list start at ₹500/month.
Why businesses look for a Richpanel alternative
Indian support and GST
Richpanel is built in United States. 5 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Richpanel alternatives compared
Ranked by how closely each product matches Richpanel's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Richpanel (current) | $99/seat/month; AI agent $0.20 per AI-handled conversation | No | Web | No | 3.9/5 | — |
| 1 | Re:amaze | ₹2,400/mo | No | Web | No | 4.4/5 | |
| 2 |  Workativ | Paid plans | No | Web | Yes | 4.2/5 | |
| 3 |  Intercom | ₹2,400/mo | No | Web | No | 4.5/5 | |
| 4 |  Plain | Paid plans | No | Web | No | 4/5 | |
| 5 |  Yuma AI | Paid plans | No | Web | No | 4/5 | |
| 6 |  Kodif | Paid plans | No | Web | No | 3.9/5 | |
| 7 |  Zipchat AI | Paid plans | No | Web | No | 3.9/5 | |
| 8 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 9 |  Thena | Paid plans | No | Web | No | 3.9/5 | |
| 10 |  SparrowDesk | Paid plans | No | Web | No | 3.9/5 | |
| 11 |  Supportbench | $32/agent/month billed annually; $40 monthly | No | Web | No | 3.9/5 | |
| 12 |  Unthread | Paid plans | No | Web | No | 3.9/5 | |
| 13 |  Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 14 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 15 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 16 |  Kayako | ₹5,000/mo | No | Web | No | 4.5/5 | |
| 17 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 | |
| 18 |  Zoho Desk Express | ₹500/mo | No | Web | Yes | 4.6/5 | |
| 19 |  Front | ₹1,600/mo | No | Web | No | 4.4/5 | |
| 20 |  Groove | ₹1,500/mo | No | Web | No | 4.4/5 |
Top 10 Richpanel alternatives in detail
2. Workativ
Workativ · Chennai · Helpdesk software · 4.2/5
AI agent platform that automates HR and IT support requests for employees.
Paid plans
Free trial
Compared with Richpanel
- Built in India (Chennai)
₹2,400/mo
Free trial
Key features
- Shared inbox
- Ticketing
- Multiple inboxes (Advanced and above)
- Round robin assignment (Advanced and above)
- Workflow automation (Advanced and above)
4. Plain
Not Just Tickets Ltd · Altrincham · Helpdesk software · 4/5
AI support platform built for B2B teams, with ticketing and an autonomous support agent.
Paid plans
Free trial
5. Yuma AI
Yuma AI · Cambridge · Helpdesk software · 4/5
AI agents for ecommerce customer support, sales, social and chat.
Paid plans
Free trial
6. Kodif
Kodif · San Francisco · Helpdesk software · 3.9/5
AI customer support that takes actions on ecommerce orders and tickets.
Paid plans
Free trial
7. Zipchat AI
Zipchat AI · Wilmington · Helpdesk software · 3.9/5
AI chat agent for ecommerce stores that handles sales and support conversations.
Paid plans
Free trial
8. Freshservice
Freshworks · San Mateo · Helpdesk software · 4.7/5
IT service management from Freshworks.
₹1,600/mo
Free trial
Compared with Richpanel
- Built in India (San Mateo)
Key features
- Incident management
- Problem management
- Change management
- Release management
- Unified service catalog with extensible workflows
9. Thena
Thena · San Francisco · Helpdesk software · 3.9/5
AI customer support for B2B teams across Slack, email and chat.
Paid plans
Free trial
10. SparrowDesk
SparrowDesk · San Francisco · Helpdesk software · 3.9/5
AI customer support helpdesk that automates ticket resolution with AI agents.
Paid plans
Free trial
Richpanel alternatives by what you need
Lowest published price
Indian alternatives to Richpanel
How to choose a Richpanel alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
Richpanel alternatives — FAQs
What is the best alternative to Richpanel in 2027?+
The closest matches to Richpanel on App Advisor are Re:amaze (₹2,400/mo), Workativ (Paid plans), Intercom (₹2,400/mo). They are ranked by how closely their category, pricing model, platforms and target business size match Richpanel, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Richpanel?+
None of the 20 closest alternatives to Richpanel has a free plan. Most offer a free trial instead, so ask for one before you commit.
What is the cheapest alternative to Richpanel?+
Among alternatives that publish a price, Zoho Desk Express starts lowest at ₹500/mo. Prices are read from each vendor's website and exclude GST.
Is there an Indian alternative to Richpanel?+
Yes. 5 alternatives are built in India, including Workativ (Paid plans), Freshservice (₹1,600/mo), Supportbee (₹1,000/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Richpanel vs Re:amaze: which is better?+
Re:amaze is the closest match to Richpanel in our catalogue. Compare them side by side before you book a demo.
How were these Richpanel alternatives chosen?+
Every product listed sits in helpdesk software or a category Richpanel also covers, and Richpanel's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
Not sure which Richpanel alternative fits?
Tell us your team size and budget and we'll send a shortlist of three.
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