₹2,400/mo
Free trial
Key features
- Shared inbox
- Ticketing
- Multiple inboxes (Advanced and above)
- Round robin assignment (Advanced and above)
- Workflow automation (Advanced and above)
Helpdesk software · Alternatives
Best Richpanel alternatives in India (2026)
Richpanel is a helpdesk software product from Richpanel, San Francisco, priced at $99/seat/month; AI agent $0.20 per AI-handled conversation. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 0 have a free plan, 7 are built in India.
Quick answer
The closest alternatives to Richpanel are Intercom (₹2,400/mo), Re:amaze (₹2,400/mo), Freshservice (₹1,600/mo), Supportbench ($32/agent/month billed annually; $40 monthly) and Zendesk Suite (₹4,500/mo). Published prices in this list start at ₹500/month.
Why businesses look for a Richpanel alternative
Indian support and GST
Richpanel is built in United States. 7 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Richpanel alternatives compared
Ranked by how closely each product matches Richpanel's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Richpanel (current) | $99/seat/month; AI agent $0.20 per AI-handled conversation | No | Web | No | 3.9/5 | — |
| 1 | Intercom | ₹2,400/mo | No | Web | No | 4.5/5 | |
| 2 |  Re:amaze | ₹2,400/mo | No | Web | No | 4.4/5 | |
| 3 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 4 |  Supportbench | $32/agent/month billed annually; $40 monthly | No | Web | No | 3.9/5 | |
| 5 |  Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 6 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 7 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 8 |  Kayako | ₹5,000/mo | No | Web | No | 4.5/5 | |
| 9 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 | |
| 10 |  Gorgias | ₹800/mo | No | Web | No | 4.4/5 | |
| 11 |  Zoho Desk Express | ₹500/mo | No | Web | Yes | 4.6/5 | |
| 12 |  Front | ₹1,600/mo | No | Web | No | 4.4/5 | |
| 13 |  Groove | ₹1,500/mo | No | Web | No | 4.4/5 | |
| 14 |  Freshdesk Omni | ₹2,400/mo | No | Web | Yes | 4.5/5 | |
| 15 |  Exotel Support Suite | ₹2,999/mo | No | Web | Yes | 4.5/5 | |
| 16 |  Enchant | ₹1,200/mo | No | Web | No | 4.3/5 | |
| 17 |  HelpCrunch | ₹1,000/mo | No | Web | No | 4.3/5 | |
| 18 |  Dixa | ₹3,000/mo | No | Web | No | 4.3/5 | |
| 19 |  Zoho Service Plus | ₹1,400/mo | No | Web | Yes | 4.4/5 | |
| 20 |  Amazon Connect | Pay as you go | No | Web | No | 4.2/5 |
Top 10 Richpanel alternatives in detail
2. Re:amaze
Re:amaze (GoDaddy) · Sunnyvale · Helpdesk software · 4.4/5
Helpdesk and chat for online stores.
₹2,400/mo
Free trial
3. Freshservice
Freshworks · San Mateo · Helpdesk software · 4.7/5
IT service management from Freshworks.
₹1,600/mo
Free trial
Compared with Richpanel
- Built in India (San Mateo)
Key features
- Incident management
- Problem management
- Change management
- Release management
- Unified service catalog with extensible workflows
4. Supportbench
Supportbench · Helpdesk software · 3.9/5
B2B customer support platform with case management, SLAs and built-in AI at a per-agent price.
$32/agent/month billed annually; $40 monthly
Free trial
5. Zendesk Suite
Zendesk · San Francisco · Helpdesk software · 4.5/5
Customer service platform with ticketing, chat and knowledge base.
₹4,500/mo
Free trial
₹2,000/mo
Free trial
₹1,000/mo
Free trial
Compared with Richpanel
- Built in India (Bengaluru)
₹5,000/mo
Free trial
₹1,000/mo
Free trial
Compared with Richpanel
- Built in India (New Delhi)
₹800/mo
Free trial
Key features
- Shared ticket inbox
- Ticket-volume based plans from 50 to 5,000 tickets/month
- Automated Rules
- Unlimited agents (pricing is not per agent)
- Email via Gmail and Outlook/Office 365 integrations
Richpanel alternatives by what you need
How to choose a Richpanel alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
Richpanel alternatives — FAQs
What is the best alternative to Richpanel in 2026?+
The closest matches to Richpanel on App Advisor are Intercom (₹2,400/mo), Re:amaze (₹2,400/mo), Freshservice (₹1,600/mo). They are ranked by how closely their category, pricing model, platforms and target business size match Richpanel, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Richpanel?+
None of the 20 closest alternatives to Richpanel has a free plan. Most offer a free trial instead, so ask for one before you commit.
What is the cheapest alternative to Richpanel?+
Among alternatives that publish a price, Zoho Desk Express starts lowest at ₹500/mo. Prices are read from each vendor's website and exclude GST.
Is there an Indian alternative to Richpanel?+
Yes. 7 alternatives are built in India, including Freshservice (₹1,600/mo), Supportbee (₹1,000/mo), Helpwise (₹1,000/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Richpanel vs Intercom: which is better?+
Intercom is the closest match to Richpanel in our catalogue. Compare them side by side before you book a demo.
How were these Richpanel alternatives chosen?+
Every product listed sits in helpdesk software or a category Richpanel also covers, and Richpanel's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
Not sure which Richpanel alternative fits?
Tell us your team size and budget and we'll send a shortlist of three.
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