1. Workativ
Workativ · Chennai · Helpdesk software · 4.2/5
AI agent platform that automates HR and IT support requests for employees.
Paid plans
Free trial
Compared with Thena
- Built in India (Chennai)
Helpdesk software · Alternatives
Best Thena alternatives in India (2027)
Thena is a helpdesk software product from Thena, San Francisco, priced at Paid plans. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 4 have a free plan, 5 are built in India.
Quick answer
The closest alternatives to Thena are Workativ (Paid plans), Plain (Paid plans), Yuma AI (Paid plans), Kodif (Paid plans) and Zipchat AI (Paid plans). eesel AI is the top-ranked option with a free plan. Published prices in this list start at ₹500/month.
Why businesses look for a Thena alternative
There is no free plan
Thena has no free tier. 4 alternatives do, which lets you test with real data before you pay.
Indian support and GST
Thena is built in USA. 5 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Thena alternatives compared
Ranked by how closely each product matches Thena's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Thena (current) | Paid plans | No | Web | No | 3.9/5 | — |
| 1 | Workativ | Paid plans | No | Web | Yes | 4.2/5 | |
| 2 |  Plain | Paid plans | No | Web | No | 4/5 | |
| 3 |  Yuma AI | Paid plans | No | Web | No | 4/5 | |
| 4 |  Kodif | Paid plans | No | Web | No | 3.9/5 | |
| 5 |  Zipchat AI | Paid plans | No | Web | No | 3.9/5 | |
| 6 |  SparrowDesk | Paid plans | No | Web | No | 3.9/5 | |
| 7 |  Supportbench | $32/agent/month billed annually; $40 monthly | No | Web | No | 3.9/5 | |
| 8 |  Unthread | Paid plans | No | Web | No | 3.9/5 | |
| 9 |  Intercom | ₹2,400/mo | No | Web | No | 4.5/5 | |
| 10 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 11 |  eesel AI | Free plan | Yes | Web | No | 4.3/5 | |
| 12 |  Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 13 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 14 |  Wonderchat | Free plan | Yes | Web | No | 4.2/5 | |
| 15 |  ASQR.ai | Free plan | Yes | Web | No | 4.2/5 | |
| 16 |  Drag | Free plan | Yes | Web | No | 4.2/5 | |
| 17 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 18 |  Kayako | ₹5,000/mo | No | Web | No | 4.5/5 | |
| 19 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 | |
| 20 |  Zoho Desk Express | ₹500/mo | No | Web | Yes | 4.6/5 |
Top 10 Thena alternatives in detail
2. Plain
Not Just Tickets Ltd · Altrincham · Helpdesk software · 4/5
AI support platform built for B2B teams, with ticketing and an autonomous support agent.
Paid plans
Free trial
3. Yuma AI
Yuma AI · Cambridge · Helpdesk software · 4/5
AI agents for ecommerce customer support, sales, social and chat.
Paid plans
Free trial
4. Kodif
Kodif · San Francisco · Helpdesk software · 3.9/5
AI customer support that takes actions on ecommerce orders and tickets.
Paid plans
Free trial
5. Zipchat AI
Zipchat AI · Wilmington · Helpdesk software · 3.9/5
AI chat agent for ecommerce stores that handles sales and support conversations.
Paid plans
Free trial
6. SparrowDesk
SparrowDesk · San Francisco · Helpdesk software · 3.9/5
AI customer support helpdesk that automates ticket resolution with AI agents.
Paid plans
Free trial
7. Supportbench
Supportbench · Helpdesk software · 3.9/5
B2B customer support platform with case management, SLAs and built-in AI at a per-agent price.
$32/agent/month billed annually; $40 monthly
Free trial
8. Unthread
Get Turnout, Inc · Helpdesk software · 3.9/5
AI help desk for Slack and Microsoft Teams that automates ticketing and answers for IT and support
Paid plans
Free trial
₹2,400/mo
Free trial
Key features
- Shared inbox
- Ticketing
- Multiple inboxes (Advanced and above)
- Round robin assignment (Advanced and above)
- Workflow automation (Advanced and above)
10. Freshservice
Freshworks · San Mateo · Helpdesk software · 4.7/5
IT service management from Freshworks.
₹1,600/mo
Free trial
Compared with Thena
- Built in India (San Mateo)
Key features
- Incident management
- Problem management
- Change management
- Release management
- Unified service catalog with extensible workflows
Thena alternatives by what you need
Lowest published price
Free Thena alternatives
Indian alternatives to Thena
How to choose a Thena alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
Thena alternatives — FAQs
What is the best alternative to Thena in 2027?+
The closest matches to Thena on App Advisor are Workativ (Paid plans), Plain (Paid plans), Yuma AI (Paid plans). They are ranked by how closely their category, pricing model, platforms and target business size match Thena, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Thena?+
Yes. 4 of the 20 alternatives listed have a free plan or are free: eesel AI (Free plan), Wonderchat (Free plan), ASQR.ai (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
What is the cheapest alternative to Thena?+
Among alternatives that publish a price, Zoho Desk Express starts lowest at ₹500/mo. eesel AI also has a free plan. Prices are read from each vendor's website and exclude GST.
Is there an Indian alternative to Thena?+
Yes. 5 alternatives are built in India, including Workativ (Paid plans), Freshservice (₹1,600/mo), Supportbee (₹1,000/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Thena vs Workativ: which is better?+
Workativ is the closest match to Thena in our catalogue. Key differences: Built in India (Chennai). Compare them side by side before you book a demo.
How were these Thena alternatives chosen?+
Every product listed sits in helpdesk software or a category Thena also covers, and Thena's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
Not sure which Thena alternative fits?
Tell us your team size and budget and we'll send a shortlist of three.
Related alternatives
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