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Helpdesk software · Alternatives
Help Scout is a helpdesk software product from Help Scout, Boston, priced at Free plan with a free plan. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 14 have a free plan, 8 are built in India.
Quick answer
The closest alternatives to Help Scout are Zoho Desk (Free plan), Hiver (Free plan), HubSpot Service Hub (Free plan), Salesforce Service Cloud (Free · paid from $25/user/mo) and Jira Service Management (Free plan). Zoho Desk is the top-ranked option with a free plan. Published prices in this list start at ₹1,000/month.
Indian support and GST
Help Scout is built in United States. 8 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Reported limitation
SSO/SAML and HIPAA are only on the $75/user Pro tier.
Reported limitation
The free plan is tightly capped at 100 monthly contacts, 1 inbox and 1 Docs site.
Reported limitation
Extra inboxes and Docs sites are separately chargeable ($10-$12/mo and $20-$24/mo).
Ranked by how closely each product matches Help Scout's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Help Scout (current) | Free plan | Yes | Web | No | 4.6/5 | — |
| 1 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 2 |  Hiver | Free plan | Yes | Web | Yes | 4.7/5 | |
| 3 |  HubSpot Service Hub | Free plan | Yes | Web | No | 4.6/5 | |
| 4 |  Salesforce Service Cloud | Free · paid from $25/user/mo | Yes | Web | No | 4.6/5 | |
| 5 |  Jira Service Management | Free plan | Yes | Web | No | 4.6/5 | |
| 6 |  UVdesk | Free plan | Yes | Web | Yes | 4.6/5 | |
| 7 |  Desk365 | Free plan | Yes | Web | Yes | 4.6/5 | |
| 8 |  osTicket | Free plan | Yes | Web | No | 4.5/5 | |
| 9 |  Zammad | Free plan | Yes | Web | No | 4.4/5 | |
| 10 |  Crisp | Free plan | Yes | Web | No | 4.4/5 | |
| 11 |  Zoho TeamInbox | Free plan | Yes | Web | Yes | 4.5/5 | |
| 12 |  3CX | Free plan | Yes | Web | No | 4.3/5 | |
| 13 |  FreeScout | Free | Yes | Web | No | 4.5/5 | |
| 14 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 15 |  Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 16 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 17 |  FreePBX | Free | Yes | Web | No | 4.4/5 | |
| 18 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 19 |  Kayako | ₹5,000/mo | No | Web | No | 4.5/5 | |
| 20 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 |
Zoho Corporation · Chennai · Helpdesk software · 4.8/5
Context-aware helpdesk with multichannel ticketing.
Free plan
Free plan available
Compared with Help Scout
Key features
Free plan
Free plan available
Compared with Help Scout
Free plan
Free plan available
Salesforce · San Francisco · Helpdesk software · 4.6/5
Enterprise customer service.
Free · paid from $25/user/mo
Free plan available
Atlassian · San Francisco · Helpdesk software · 4.6/5
IT and business service desk.
Free plan
Free plan available
Free plan
Free plan available
Compared with Help Scout
Desk365 (Kani Technologies) · Chennai · Helpdesk software · 4.6/5
Helpdesk for Microsoft Teams built in Chennai.
Free plan
Free plan available
Compared with Help Scout
Free plan
Free plan available
Compared with Help Scout
Free plan
Free plan available
Compared with Help Scout
Free plan
Free plan available
Key features
The closest matches to Help Scout on App Advisor are Zoho Desk (Free plan), Hiver (Free plan), HubSpot Service Hub (Free plan). They are ranked by how closely their category, pricing model, platforms and target business size match Help Scout, then by rating. The best choice depends on your team size and budget.
Yes. 14 of the 20 alternatives listed have a free plan or are free: Zoho Desk (Free plan), Hiver (Free plan), HubSpot Service Hub (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Among alternatives that publish a price, Supportbee starts lowest at ₹1,000/mo. Zoho Desk also has a free plan. Prices are read from each vendor's website and exclude GST.
Yes. 8 alternatives are built in India, including Zoho Desk (Free plan), Hiver (Free plan), UVdesk (Free plan). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Zoho Desk is the closest match to Help Scout in our catalogue. Key differences: Built in India (Chennai). Compare them side by side before you book a demo.
Every product listed sits in helpdesk software or a category Help Scout also covers, and Help Scout's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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