Free
Free plan available
Helpdesk software · Alternatives
Best FreePBX alternatives in India (2026)
FreePBX is a helpdesk software product from Sangoma, Markham, priced at Free with a free plan. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 14 have a free plan, 8 are built in India.
Quick answer
The closest alternatives to FreePBX are FreeScout (Free), Zoho Desk (Free plan), Hiver (Free plan), Help Scout (Free plan) and HubSpot Service Hub (Free plan). FreeScout is the top-ranked option with a free plan. Published prices in this list start at ₹1,000/month.
Why businesses look for a FreePBX alternative
Indian support and GST
FreePBX is built in Canada. 8 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
FreePBX alternatives compared
Ranked by how closely each product matches FreePBX's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | FreePBX (current) | Free | Yes | Web | No | 4.4/5 | — |
| 1 | FreeScout | Free | Yes | Web | No | 4.5/5 | |
| 2 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 3 |  Hiver | Free plan | Yes | Web | Yes | 4.7/5 | |
| 4 |  Help Scout | Free plan | Yes | Web | No | 4.6/5 | |
| 5 |  HubSpot Service Hub | Free plan | Yes | Web | No | 4.6/5 | |
| 6 |  Salesforce Service Cloud | Free · paid from $25/user/mo | Yes | Web | No | 4.6/5 | |
| 7 |  Jira Service Management | Free plan | Yes | Web | No | 4.6/5 | |
| 8 |  UVdesk | Free plan | Yes | Web | Yes | 4.6/5 | |
| 9 |  Desk365 | Free plan | Yes | Web | Yes | 4.6/5 | |
| 10 |  osTicket | Free plan | Yes | Web | No | 4.5/5 | |
| 11 |  Zammad | Free plan | Yes | Web | No | 4.4/5 | |
| 12 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 13 |  Crisp | Free plan | Yes | Web | No | 4.4/5 | |
| 14 |  Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 15 |  Zoho TeamInbox | Free plan | Yes | Web | Yes | 4.5/5 | |
| 16 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 17 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 18 |  Kayako | ₹5,000/mo | No | Web | No | 4.5/5 | |
| 19 |  3CX | Free plan | Yes | Web | No | 4.3/5 | |
| 20 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 |
Top 10 FreePBX alternatives in detail
2. Zoho Desk
Zoho Corporation · Chennai · Helpdesk software · 4.8/5
Context-aware helpdesk with multichannel ticketing.
Free plan
Free plan available
Compared with FreePBX
- Built in India (Chennai)
Key features
- Ticket Management
- Agent Productivity
- Real Time Collaboration
- Work modes
- Parent-child ticketing
Free plan
Free plan available
Compared with FreePBX
- Built in India (Bengaluru)
Free plan
Free plan available
Key features
- Shared inbox
- Multiple inboxes (Standard and above)
- Unlimited tags and saved replies (Standard and above)
- Internal teams and company grouping (Plus and above)
- Round robin routing (Plus); multiple routing types (Pro)
Free plan
Free plan available
6. Salesforce Service Cloud
Salesforce · San Francisco · Helpdesk software · 4.6/5
Enterprise customer service.
Free · paid from $25/user/mo
Free plan available
7. Jira Service Management
Atlassian · San Francisco · Helpdesk software · 4.6/5
IT and business service desk.
Free plan
Free plan available
Free plan
Free plan available
Compared with FreePBX
- Built in India (New Delhi)
9. Desk365
Desk365 (Kani Technologies) · Chennai · Helpdesk software · 4.6/5
Helpdesk for Microsoft Teams built in Chennai.
Free plan
Free plan available
Compared with FreePBX
- Built in India (Chennai)
Free plan
Free plan available
FreePBX alternatives by what you need
Lowest published price
Free FreePBX alternatives
Indian alternatives to FreePBX
How to choose a FreePBX alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
FreePBX alternatives — FAQs
What is the best alternative to FreePBX in 2026?+
The closest matches to FreePBX on App Advisor are FreeScout (Free), Zoho Desk (Free plan), Hiver (Free plan). They are ranked by how closely their category, pricing model, platforms and target business size match FreePBX, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to FreePBX?+
Yes. 14 of the 20 alternatives listed have a free plan or are free: FreeScout (Free), Zoho Desk (Free plan), Hiver (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
What is the cheapest alternative to FreePBX?+
Among alternatives that publish a price, Supportbee starts lowest at ₹1,000/mo. FreeScout also has a free plan. Prices are read from each vendor's website and exclude GST.
Is there an Indian alternative to FreePBX?+
Yes. 8 alternatives are built in India, including Zoho Desk (Free plan), Hiver (Free plan), UVdesk (Free plan). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
FreePBX vs FreeScout: which is better?+
FreeScout is the closest match to FreePBX in our catalogue. Compare them side by side before you book a demo.
How were these FreePBX alternatives chosen?+
Every product listed sits in helpdesk software or a category FreePBX also covers, and Sangoma's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
Not sure which FreePBX alternative fits?
Tell us your team size and budget and we'll send a shortlist of three.
Related alternatives
FreeScout alternativesZoho Desk alternativesHiver alternativesHelp Scout alternativesHubSpot Service Hub alternativesSalesforce Service Cloud alternativesJira Service Management alternativesUVdesk alternativesDesk365 alternativesosTicket alternativesZammad alternativesFreshservice alternativesAll helpdesk software alternativesBrowse all alternatives