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Helpdesk software · Alternatives
Jitbit Helpdesk is a helpdesk software product from Jitbit, priced at $29/month (Freelancer, 1 agent); $24.92/month billed annually. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 1 have a free plan, 7 are built in India.
Quick answer
The closest alternatives to Jitbit Helpdesk are Freshdesk (Free plan), Mojo Helpdesk (Paid plans), Serviceaide ChangeGear (Paid plans), HaloITSM (On request) and Freshservice (₹1,600/mo). Freshdesk is the top-ranked option with a free plan. Published prices in this list start at ₹500/month.
There is no free plan
Jitbit Helpdesk has no free tier. 1 alternatives do, which lets you test with real data before you pay.
Indian support and GST
Jitbit Helpdesk is built outside India. 7 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Ranked by how closely each product matches Jitbit Helpdesk's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Jitbit Helpdesk (current) | $29/month (Freelancer, 1 agent); $24.92/month billed annually | No | Web | No | 3.9/5 | — |
| 1 |  Freshdesk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 2 |  Mojo Helpdesk | Paid plans | No | Web | No | 4/5 | |
| 3 |  Serviceaide ChangeGear | Paid plans | No | Web | No | 4/5 | |
| 4 |  HaloITSM | On request | No | Web | No | 4/5 | |
| 5 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 6 |  Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 7 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 8 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 9 |  Kayako | ₹5,000/mo | No | Web | No | 4.5/5 | |
| 10 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 | |
| 11 |  Zoho Desk Express | ₹500/mo | No | Web | Yes | 4.6/5 | |
| 12 |  Front | ₹1,600/mo | No | Web | No | 4.4/5 | |
| 13 |  Groove | ₹1,500/mo | No | Web | No | 4.4/5 | |
| 14 |  Freshdesk Omni | ₹2,400/mo | No | Web | Yes | 4.5/5 | |
| 15 |  Exotel Support Suite | ₹2,999/mo | No | Web | Yes | 4.5/5 | |
| 16 |  Enchant | ₹1,200/mo | No | Web | No | 4.3/5 | |
| 17 |  DeskDirector | Paid plans | No | Web | No | 3.9/5 | |
| 18 |  Atomicwork | Paid plans | No | Web | No | 3.9/5 | |
| 19 |  HelpCrunch | ₹1,000/mo | No | Web | No | 4.3/5 | |
| 20 |  Dixa | ₹3,000/mo | No | Web | No | 4.3/5 |
Freshworks · San Mateo · Helpdesk software · 4.8/5
Cloud helpdesk with ticketing, automation and a free tier, built in Chennai.
Free plan
Free plan available
Compared with Jitbit Helpdesk
Key features
Metadot Corporation · Austin · Helpdesk software · 4/5
All-in-one help desk platform with ticketing, asset management and a knowledge base.
Paid plans
Free trial
Serviceaide · Tampa · Helpdesk software · 4/5
ITSM platform that streamlines and automates enterprise service and support management.
Paid plans
Free trial
Halo Service Solutions Ltd · Falkirk · Helpdesk software · 4/5
IT service management and workflow automation platform for enterprise service desks.
On request
Quote-based
Freshworks · San Mateo · Helpdesk software · 4.7/5
IT service management from Freshworks.
₹1,600/mo
Free trial
Compared with Jitbit Helpdesk
Key features
Zendesk · San Francisco · Helpdesk software · 4.5/5
Customer service platform with ticketing, chat and knowledge base.
₹4,500/mo
Free trial
₹2,000/mo
Free trial
₹1,000/mo
Free trial
Compared with Jitbit Helpdesk
₹5,000/mo
Free trial
Helpwise (SaaS Labs) · New Delhi · Helpdesk software · 4.5/5
Shared inbox built in India.
₹1,000/mo
Free trial
Compared with Jitbit Helpdesk
Key features
The closest matches to Jitbit Helpdesk on App Advisor are Freshdesk (Free plan), Mojo Helpdesk (Paid plans), Serviceaide ChangeGear (Paid plans). They are ranked by how closely their category, pricing model, platforms and target business size match Jitbit Helpdesk, then by rating. The best choice depends on your team size and budget.
Yes. 1 of the 20 alternatives listed have a free plan or are free: Freshdesk (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Among alternatives that publish a price, Zoho Desk Express starts lowest at ₹500/mo. Freshdesk also has a free plan. Prices are read from each vendor's website and exclude GST.
Yes. 7 alternatives are built in India, including Freshdesk (Free plan), Freshservice (₹1,600/mo), Supportbee (₹1,000/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Freshdesk is the closest match to Jitbit Helpdesk in our catalogue. Key differences: Has a free plan — Jitbit Helpdesk does not; Built in India (San Mateo). Compare them side by side before you book a demo.
Every product listed sits in helpdesk software or a category Jitbit Helpdesk also covers, and Jitbit's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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