1. Zendesk Suite
Zendesk · San Francisco · Helpdesk software · 4.5/5
Customer service platform with ticketing, chat and knowledge base.
₹4,500/mo
Free trial
Compared with Kayako
- Starts ₹500/mo cheaper (₹4,500/mo vs ₹5,000/mo)
Helpdesk software · Alternatives
Best Kayako alternatives in India (2027)
Kayako is a helpdesk software product from Kayako, London, priced at ₹5,000/mo. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 1 have a free plan, 8 are built in India, and 16 start cheaper or free.
Quick answer
The closest alternatives to Kayako are Zendesk Suite (₹4,500/mo), Freshservice (₹1,600/mo), Exotel Support Suite (₹2,999/mo), HappyFox (₹2,000/mo) and Freshdesk Omni (₹2,400/mo). Zoho Desk is the top-ranked option with a free plan. Published prices in this list start at ₹500/month.
Why businesses look for a Kayako alternative
There is no free plan
Kayako has no free tier. 1 alternatives do, which lets you test with real data before you pay.
Cost
Kayako starts at ₹5,000/mo. 16 alternatives start lower or have a free plan.
Indian support and GST
Kayako is built in United Kingdom. 8 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Kayako alternatives compared
Ranked by how closely each product matches Kayako's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Kayako (current) | ₹5,000/mo | No | Web | No | 4.5/5 | — |
| 1 | Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 2 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 3 |  Exotel Support Suite | ₹2,999/mo | No | Web | Yes | 4.5/5 | |
| 4 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 5 |  Freshdesk Omni | ₹2,400/mo | No | Web | Yes | 4.5/5 | |
| 6 |  QueueMetrics | ₹5,000/mo | No | Web | No | 4.3/5 | |
| 7 |  Dixa | ₹3,000/mo | No | Web | No | 4.3/5 | |
| 8 |  Front | ₹1,600/mo | No | Web | No | 4.4/5 | |
| 9 |  Groove | ₹1,500/mo | No | Web | No | 4.4/5 | |
| 10 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 11 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 | |
| 12 |  Enchant | ₹1,200/mo | No | Web | No | 4.3/5 | |
| 13 |  Zoho Service Plus | ₹1,400/mo | No | Web | Yes | 4.4/5 | |
| 14 |  HelpCrunch | ₹1,000/mo | No | Web | No | 4.3/5 | |
| 15 |  Zoho Desk Express | ₹500/mo | No | Web | Yes | 4.6/5 | |
| 16 |  Re:amaze | ₹2,400/mo | No | Web | No | 4.4/5 | |
| 17 |  Amazon Connect | Pay as you go | No | Web | No | 4.2/5 | |
| 18 |  HelpSpot | Paid plans | No | Web | No | 4/5 | |
| 19 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 20 |  ChannelReply | Paid plans | No | Web | No | 4/5 |
Top 10 Kayako alternatives in detail
2. Freshservice
Freshworks · San Mateo · Helpdesk software · 4.7/5
IT service management from Freshworks.
₹1,600/mo
Free trial
Compared with Kayako
- Starts ₹3,400/mo cheaper (₹1,600/mo vs ₹5,000/mo)
- Built in India (San Mateo)
Key features
- Incident management
- Problem management
- Change management
- Release management
- Unified service catalog with extensible workflows
3. Exotel Support Suite
Exotel · Bengaluru · Helpdesk software · 4.5/5
Support conversations on Exotel.
₹2,999/mo
Free trial
Compared with Kayako
- Starts ₹2,001/mo cheaper (₹2,999/mo vs ₹5,000/mo)
- Built in India (Bengaluru)
₹2,000/mo
Free trial
Compared with Kayako
- Starts ₹3,000/mo cheaper (₹2,000/mo vs ₹5,000/mo)
5. Freshdesk Omni
Freshworks · San Mateo · Helpdesk software · 4.5/5
Unified support suite from Freshworks.
₹2,400/mo
Free trial
Compared with Kayako
- Starts ₹2,600/mo cheaper (₹2,400/mo vs ₹5,000/mo)
- Built in India (San Mateo)
₹5,000/mo
Free trial
₹3,000/mo
Free trial
Compared with Kayako
- Starts ₹2,000/mo cheaper (₹3,000/mo vs ₹5,000/mo)
Compared with Kayako
- Starts ₹3,400/mo cheaper (₹1,600/mo vs ₹5,000/mo)
Key features
- Shared inbox
- Ticketing
- Macros (Professional and above)
- Multiple workspaces (Professional and above)
- Custom roles (Enterprise)
₹1,500/mo
Free trial
Compared with Kayako
- Starts ₹3,500/mo cheaper (₹1,500/mo vs ₹5,000/mo)
₹1,000/mo
Free trial
Compared with Kayako
- Starts ₹4,000/mo cheaper (₹1,000/mo vs ₹5,000/mo)
- Built in India (Bengaluru)
Kayako alternatives by what you need
Cheaper than Kayako
Free Kayako alternatives
How to choose a Kayako alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
Kayako alternatives — FAQs
What is the best alternative to Kayako in 2027?+
The closest matches to Kayako on App Advisor are Zendesk Suite (₹4,500/mo), Freshservice (₹1,600/mo), Exotel Support Suite (₹2,999/mo). They are ranked by how closely their category, pricing model, platforms and target business size match Kayako, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Kayako?+
Yes. 1 of the 20 alternatives listed have a free plan or are free: Zoho Desk (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
What is the cheapest alternative to Kayako?+
Among alternatives that publish a price, Zoho Desk Express starts lowest at ₹500/mo, compared with ₹5,000/mo for Kayako. Zoho Desk also has a free plan. Prices are read from each vendor's website and exclude GST.
Is there an Indian alternative to Kayako?+
Yes. 8 alternatives are built in India, including Freshservice (₹1,600/mo), Exotel Support Suite (₹2,999/mo), Freshdesk Omni (₹2,400/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Kayako vs Zendesk Suite: which is better?+
Zendesk Suite is the closest match to Kayako in our catalogue. Key differences: Starts ₹500/mo cheaper (₹4,500/mo vs ₹5,000/mo). Compare them side by side before you book a demo.
How were these Kayako alternatives chosen?+
Every product listed sits in helpdesk software or a category Kayako also covers, and Kayako's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
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