Free plan
Free plan available
Key features
- Website chat widget
- Billable-conversation based plans
- Multichannel inbox
- Flows visual chatbot builder (metered by visitors reached)
- Macros (Growth and above)
Helpdesk software · Alternatives
Best Desku alternatives in India (2026)
Desku is a helpdesk software product from Desku, Wilmington, priced at On request with a free plan. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 19 have a free plan, 5 are built in India.
Quick answer
The closest alternatives to Desku are Tidio (Free plan), Freshdesk (Free plan), LiveChatAI (On request), LiveAgent (Free plan) and eesel AI (On request). Tidio is the top-ranked option with a free plan.
Why businesses look for a Desku alternative
Indian support and GST
Desku is built in USA. 5 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Desku alternatives compared
Ranked by how closely each product matches Desku's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Desku (current) | On request | Yes | Web | No | 4.3/5 | — |
| 1 | Tidio | Free plan | Yes | Web | No | 4.4/5 | |
| 2 |  Freshdesk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 3 |  LiveChatAI | On request | Yes | Web | No | 4.3/5 | |
| 4 |  LiveAgent | Free plan | Yes | Web | No | 4.6/5 | |
| 5 |  eesel AI | On request | Yes | Web | No | 4.3/5 | |
| 6 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 7 |  ProProfs Help Desk | Free plan | Yes | Web | No | 4.3/5 | |
| 8 |  Wonderchat | On request | Yes | Web | No | 4.2/5 | |
| 9 |  Quickchat AI | On request | Yes | Web | No | 4.2/5 | |
| 10 |  Hiver | Free plan | Yes | Web | Yes | 4.7/5 | |
| 11 |  Help Scout | Free plan | Yes | Web | No | 4.6/5 | |
| 12 |  HubSpot Service Hub | Free plan | Yes | Web | No | 4.6/5 | |
| 13 |  Salesforce Service Cloud | Free · paid from $25/user/mo | Yes | Web | No | 4.6/5 | |
| 14 |  Jira Service Management | Free plan | Yes | Web | No | 4.6/5 | |
| 15 |  UVdesk | Free plan | Yes | Web | Yes | 4.6/5 | |
| 16 |  Desk365 | Free plan | Yes | Web | Yes | 4.6/5 | |
| 17 |  osTicket | Free plan | Yes | Web | No | 4.5/5 | |
| 18 |  Zammad | Free plan | Yes | Web | No | 4.4/5 | |
| 19 |  CommBox | On request | No | Web | No | 4/5 | |
| 20 |  Chatwith | On request | Yes | Web | No | 4.2/5 |
Top 10 Desku alternatives in detail
2. Freshdesk
Freshworks · San Mateo · Helpdesk software · 4.8/5
Cloud helpdesk with ticketing, automation and a free tier, built in Chennai.
Free plan
Free plan available
Compared with Desku
- Built in India (San Mateo)
Key features
- Omnichannel ticketing with a unified inbox
- Automated workflows for repetitive processes
- Intelligent routing
- Skill-based routing
- Multiple SLA policies
3. LiveChatAI
LiveChatAI · Ankara · Helpdesk software · 4.3/5
AI chatbot and live chat for customer support that answers queries from your content.
On request
Free plan available
4. LiveAgent
Quality Unit · Bratislava · Helpdesk software · 4.6/5
Helpdesk with live chat and call centre.
Free plan
Free plan available
5. eesel AI
eesel AI · Middletown · Helpdesk software · 4.3/5
AI agents that answer customer service tickets and chats inside helpdesks like Zendesk and Freshdesk.
On request
Free plan available
6. Zoho Desk
Zoho Corporation · Chennai · Helpdesk software · 4.8/5
Context-aware helpdesk with multichannel ticketing.
Free plan
Free plan available
Compared with Desku
- Built in India (Chennai)
Key features
- Ticket Management
- Agent Productivity
- Real Time Collaboration
- Work modes
- Parent-child ticketing
7. ProProfs Help Desk
ProProfs · Santa Monica · Helpdesk software · 4.3/5
Shared-inbox ticketing tool with a free single-user plan, live chat and knowledge base add-ons.
Free plan
Free plan available
8. Wonderchat
Wonderchat Private Limited · Singapore · Helpdesk software · 4.2/5
AI support agent that deflects repetitive customer questions on your website.
On request
Free plan available
9. Quickchat AI
Quickchat AI · San Francisco · Helpdesk software · 4.2/5
AI agents for customer support that reduce new support tickets.
On request
Free plan available
Free plan
Free plan available
Compared with Desku
- Built in India (Bengaluru)
Desku alternatives by what you need
Free Desku alternatives
Indian alternatives to Desku
How to choose a Desku alternative
- List your channels and check each is native — WhatsApp especially.
- Knowledge base quality deflects tickets; look at the editor and search.
- Compare per-agent pricing across tiers; the features you need may sit two tiers up.
Desku alternatives — FAQs
What is the best alternative to Desku in 2026?+
The closest matches to Desku on App Advisor are Tidio (Free plan), Freshdesk (Free plan), LiveChatAI (On request). They are ranked by how closely their category, pricing model, platforms and target business size match Desku, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Desku?+
Yes. 19 of the 20 alternatives listed have a free plan or are free: Tidio (Free plan), Freshdesk (Free plan), LiveChatAI (On request). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Is there an Indian alternative to Desku?+
Yes. 5 alternatives are built in India, including Freshdesk (Free plan), Zoho Desk (Free plan), Hiver (Free plan). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Desku vs Tidio: which is better?+
Tidio is the closest match to Desku in our catalogue. Compare them side by side before you book a demo.
How were these Desku alternatives chosen?+
Every product listed sits in helpdesk software or a category Desku also covers, and Desku's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
Not sure which Desku alternative fits?
Tell us your team size and budget and we'll send a shortlist of three.
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