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Helpdesk software · Alternatives
Amazon Connect is a helpdesk software product from Amazon Web Services, Seattle, priced at Pay as you go. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 2 have a free plan, 9 are built in India.
Quick answer
The closest alternatives to Amazon Connect are Freshservice (₹1,600/mo), Zendesk Suite (₹4,500/mo), HappyFox (₹2,000/mo), Supportbee (₹1,000/mo) and Kayako (₹5,000/mo). Zoho Desk is the top-ranked option with a free plan. Published prices in this list start at ₹500/month.
There is no free plan
Amazon Connect has no free tier. 2 alternatives do, which lets you test with real data before you pay.
Indian support and GST
Amazon Connect is built in United States. 9 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Ranked by how closely each product matches Amazon Connect's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Amazon Connect (current) | Pay as you go | No | Web | No | 4.2/5 | — |
| 1 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 2 |  Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 3 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 4 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 5 |  Kayako | ₹5,000/mo | No | Web | No | 4.5/5 | |
| 6 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 | |
| 7 |  Gorgias | ₹800/mo | No | Web | No | 4.4/5 | |
| 8 |  Zoho Desk Express | ₹500/mo | No | Web | Yes | 4.6/5 | |
| 9 |  Front | ₹1,600/mo | No | Web | No | 4.4/5 | |
| 10 |  Groove | ₹1,500/mo | No | Web | No | 4.4/5 | |
| 11 |  Freshdesk Omni | ₹2,400/mo | No | Web | Yes | 4.5/5 | |
| 12 |  Exotel Support Suite | ₹2,999/mo | No | Web | Yes | 4.5/5 | |
| 13 |  Enchant | ₹1,200/mo | No | Web | No | 4.3/5 | |
| 14 |  HelpCrunch | ₹1,000/mo | No | Web | No | 4.3/5 | |
| 15 |  Dixa | ₹3,000/mo | No | Web | No | 4.3/5 | |
| 16 |  Zoho Service Plus | ₹1,400/mo | No | Web | Yes | 4.4/5 | |
| 17 |  QueueMetrics | ₹5,000/mo | No | Web | No | 4.3/5 | |
| 18 |  Zendesk Support | ₹1,600/mo | No | Web | No | 4.2/5 | |
| 19 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 20 |  Hiver | Free plan | Yes | Web | Yes | 4.7/5 |
Freshworks · San Mateo · Helpdesk software · 4.7/5
IT service management from Freshworks.
₹1,600/mo
Free trial
Compared with Amazon Connect
Key features
Zendesk · San Francisco · Helpdesk software · 4.5/5
Customer service platform with ticketing, chat and knowledge base.
₹4,500/mo
Free trial
₹2,000/mo
Free trial
₹1,000/mo
Free trial
Compared with Amazon Connect
₹5,000/mo
Free trial
₹1,000/mo
Free trial
Compared with Amazon Connect
₹800/mo
Free trial
Key features
Zoho Corporation · Chennai · Helpdesk software · 4.6/5
Lightweight helpdesk edition.
₹500/mo
Free trial
Compared with Amazon Connect
Key features
₹1,500/mo
Free trial
The closest matches to Amazon Connect on App Advisor are Freshservice (₹1,600/mo), Zendesk Suite (₹4,500/mo), HappyFox (₹2,000/mo). They are ranked by how closely their category, pricing model, platforms and target business size match Amazon Connect, then by rating. The best choice depends on your team size and budget.
Yes. 2 of the 20 alternatives listed have a free plan or are free: Zoho Desk (Free plan), Hiver (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Among alternatives that publish a price, Zoho Desk Express starts lowest at ₹500/mo. Zoho Desk also has a free plan. Prices are read from each vendor's website and exclude GST.
Yes. 9 alternatives are built in India, including Freshservice (₹1,600/mo), Supportbee (₹1,000/mo), Helpwise (₹1,000/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Freshservice is the closest match to Amazon Connect in our catalogue. Key differences: Built in India (San Mateo). Compare them side by side before you book a demo.
Every product listed sits in helpdesk software or a category Amazon Connect also covers, and Amazon Web Services's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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