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Helpdesk software · Alternatives
Helprace is a helpdesk software product from Helprace, priced at $18/agent/month billed annually. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 1 have a free plan, 8 are built in India.
Quick answer
The closest alternatives to Helprace are Freshservice (₹1,600/mo), Zendesk Suite (₹4,500/mo), HappyFox (₹2,000/mo), Supportbee (₹1,000/mo) and Kayako (₹5,000/mo). Zoho Desk is the top-ranked option with a free plan. Published prices in this list start at ₹500/month.
There is no free plan
Helprace has no free tier. 1 alternatives do, which lets you test with real data before you pay.
Indian support and GST
Helprace is built outside India. 8 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Ranked by how closely each product matches Helprace's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Helprace (current) | $18/agent/month billed annually | No | Web | No | 3.9/5 | — |
| 1 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 2 |  Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 3 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 4 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 5 |  Kayako | ₹5,000/mo | No | Web | No | 4.5/5 | |
| 6 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 | |
| 7 |  Gorgias | ₹800/mo | No | Web | No | 4.4/5 | |
| 8 |  Zoho Desk Express | ₹500/mo | No | Web | Yes | 4.6/5 | |
| 9 |  Front | ₹1,600/mo | No | Web | No | 4.4/5 | |
| 10 |  Groove | ₹1,500/mo | No | Web | No | 4.4/5 | |
| 11 |  Freshdesk Omni | ₹2,400/mo | No | Web | Yes | 4.5/5 | |
| 12 |  Exotel Support Suite | ₹2,999/mo | No | Web | Yes | 4.5/5 | |
| 13 |  Enchant | ₹1,200/mo | No | Web | No | 4.3/5 | |
| 14 |  HelpCrunch | ₹1,000/mo | No | Web | No | 4.3/5 | |
| 15 |  Dixa | ₹3,000/mo | No | Web | No | 4.3/5 | |
| 16 |  Zoho Service Plus | ₹1,400/mo | No | Web | Yes | 4.4/5 | |
| 17 |  Amazon Connect | Pay as you go | No | Web | No | 4.2/5 | |
| 18 |  QueueMetrics | ₹5,000/mo | No | Web | No | 4.3/5 | |
| 19 |  Zendesk Support | ₹1,600/mo | No | Web | No | 4.2/5 | |
| 20 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 |
Freshworks · San Mateo · Helpdesk software · 4.7/5
IT service management from Freshworks.
₹1,600/mo
Free trial
Compared with Helprace
Key features
Zendesk · San Francisco · Helpdesk software · 4.5/5
Customer service platform with ticketing, chat and knowledge base.
₹4,500/mo
Free trial
₹2,000/mo
Free trial
₹1,000/mo
Free trial
Compared with Helprace
₹5,000/mo
Free trial
₹1,000/mo
Free trial
Compared with Helprace
₹800/mo
Free trial
Key features
Zoho Corporation · Chennai · Helpdesk software · 4.6/5
Lightweight helpdesk edition.
₹500/mo
Free trial
Compared with Helprace
Key features
₹1,500/mo
Free trial
The closest matches to Helprace on App Advisor are Freshservice (₹1,600/mo), Zendesk Suite (₹4,500/mo), HappyFox (₹2,000/mo). They are ranked by how closely their category, pricing model, platforms and target business size match Helprace, then by rating. The best choice depends on your team size and budget.
Yes. 1 of the 20 alternatives listed have a free plan or are free: Zoho Desk (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Among alternatives that publish a price, Zoho Desk Express starts lowest at ₹500/mo. Zoho Desk also has a free plan. Prices are read from each vendor's website and exclude GST.
Yes. 8 alternatives are built in India, including Freshservice (₹1,600/mo), Supportbee (₹1,000/mo), Helpwise (₹1,000/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Freshservice is the closest match to Helprace in our catalogue. Key differences: Built in India (San Mateo). Compare them side by side before you book a demo.
Every product listed sits in helpdesk software or a category Helprace also covers, and Helprace's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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