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Helpdesk software · Alternatives
Dixa is a helpdesk software product from Dixa, Copenhagen, priced at ₹3,000/mo. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 1 have a free plan, 8 are built in India, and 15 start cheaper or free.
Quick answer
The closest alternatives to Dixa are Freshservice (₹1,600/mo), Zendesk Suite (₹4,500/mo), Exotel Support Suite (₹2,999/mo), HappyFox (₹2,000/mo) and Freshdesk Omni (₹2,400/mo). Zoho Desk is the top-ranked option with a free plan. Published prices in this list start at ₹500/month.
There is no free plan
Dixa has no free tier. 1 alternatives do, which lets you test with real data before you pay.
Cost
Dixa starts at ₹3,000/mo. 15 alternatives start lower or have a free plan.
Indian support and GST
Dixa is built in Denmark. 8 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Ranked by how closely each product matches Dixa's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Dixa (current) | ₹3,000/mo | No | Web | No | 4.3/5 | — |
| 1 |  Freshservice | ₹1,600/mo | No | Web | Yes | 4.7/5 | |
| 2 |  Zendesk Suite | ₹4,500/mo | No | Web | No | 4.5/5 | |
| 3 |  Exotel Support Suite | ₹2,999/mo | No | Web | Yes | 4.5/5 | |
| 4 |  HappyFox | ₹2,000/mo | No | Web | No | 4.5/5 | |
| 5 |  Freshdesk Omni | ₹2,400/mo | No | Web | Yes | 4.5/5 | |
| 6 |  Kayako | ₹5,000/mo | No | Web | No | 4.5/5 | |
| 7 |  Front | ₹1,600/mo | No | Web | No | 4.4/5 | |
| 8 |  Groove | ₹1,500/mo | No | Web | No | 4.4/5 | |
| 9 |  Supportbee | ₹1,000/mo | No | Web | Yes | 4.6/5 | |
| 10 |  Helpwise | ₹1,000/mo | No | Web | Yes | 4.5/5 | |
| 11 |  Enchant | ₹1,200/mo | No | Web | No | 4.3/5 | |
| 12 |  QueueMetrics | ₹5,000/mo | No | Web | No | 4.3/5 | |
| 13 |  Zoho Service Plus | ₹1,400/mo | No | Web | Yes | 4.4/5 | |
| 14 |  HelpCrunch | ₹1,000/mo | No | Web | No | 4.3/5 | |
| 15 |  Zoho Desk Express | ₹500/mo | No | Web | Yes | 4.6/5 | |
| 16 |  Re:amaze | ₹2,400/mo | No | Web | No | 4.4/5 | |
| 17 |  Amazon Connect | Pay as you go | No | Web | No | 4.2/5 | |
| 18 |  HelpSpot | Paid plans | No | Web | No | 4/5 | |
| 19 |  Zoho Desk | Free plan | Yes | Web | Yes | 4.8/5 | |
| 20 |  Intercom | ₹2,400/mo | No | Web | No | 4.5/5 |
Freshworks · San Mateo · Helpdesk software · 4.7/5
IT service management from Freshworks.
₹1,600/mo
Free trial
Compared with Dixa
Key features
Zendesk · San Francisco · Helpdesk software · 4.5/5
Customer service platform with ticketing, chat and knowledge base.
₹4,500/mo
Free trial
Compared with Dixa
Exotel · Bengaluru · Helpdesk software · 4.5/5
Support conversations on Exotel.
₹2,999/mo
Free trial
Compared with Dixa
₹2,000/mo
Free trial
Compared with Dixa
Freshworks · San Mateo · Helpdesk software · 4.5/5
Unified support suite from Freshworks.
₹2,400/mo
Free trial
Compared with Dixa
₹5,000/mo
Free trial
Compared with Dixa
Compared with Dixa
Key features
₹1,500/mo
Free trial
Compared with Dixa
₹1,000/mo
Free trial
Compared with Dixa
Helpwise (SaaS Labs) · New Delhi · Helpdesk software · 4.5/5
Shared inbox built in India.
₹1,000/mo
Free trial
Compared with Dixa
Key features
The closest matches to Dixa on App Advisor are Freshservice (₹1,600/mo), Zendesk Suite (₹4,500/mo), Exotel Support Suite (₹2,999/mo). They are ranked by how closely their category, pricing model, platforms and target business size match Dixa, then by rating. The best choice depends on your team size and budget.
Yes. 1 of the 20 alternatives listed have a free plan or are free: Zoho Desk (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
Among alternatives that publish a price, Zoho Desk Express starts lowest at ₹500/mo, compared with ₹3,000/mo for Dixa. Zoho Desk also has a free plan. Prices are read from each vendor's website and exclude GST.
Yes. 8 alternatives are built in India, including Freshservice (₹1,600/mo), Exotel Support Suite (₹2,999/mo), Freshdesk Omni (₹2,400/mo). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Freshservice is the closest match to Dixa in our catalogue. Key differences: Starts ₹1,400/mo cheaper (₹1,600/mo vs ₹3,000/mo); Built in India (San Mateo). Compare them side by side before you book a demo.
Every product listed sits in helpdesk software or a category Dixa also covers, and Dixa's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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