Conversational customer service.
Starts at
₹3,000/mo
Customer Support & Communication
Best Helpdesk software in India (2026)
Helpdesk software collects customer queries from email, chat, phone and social into one queue with ownership, SLAs and reporting. The Indian-specific question is usually WhatsApp: whether it is a first-class channel or an afterthought.
133 products compared26 made in India31 with a free plan
Top rated here
1
Freshdesk
Cloud helpdesk with ticketing, automation and a free tier, built in Chennai.
Free plan
Zoho Desk
Context-aware helpdesk with multichannel ticketing.
Free plan
Freshservice
IT service management from Freshworks.
₹1,600/mo
Hiver
Gmail-based helpdesk built in Bengaluru.
Free plan
UVdesk
Open-source helpdesk built in Delhi.
Free plan
View
AI customer service software with a shared inbox, chatbot and support automation.
AI poweredFree plan
Starts at
Free plan
Enterprise customer service management.
Enterprise ready
Starts at
On request
AI chatbot and live chat for customer support that answers queries from your content.
AI poweredFree plan
Starts at
Free plan
Asterisk call centre reporting.
Starts at
₹5,000/mo
Knowledge base software for creating customer help centres and internal documentation
Free plan
Starts at
Free plan
Pay-as-you-go cloud contact centre.
Starts at
Pay as you go
AI support agent that deflects repetitive customer questions on your website.
AI poweredFree plan
Starts at
Free plan
Ticketing core of Zendesk.
Starts at
₹1,600/mo
AI guest support platform for venues, festivals and conferences
AI poweredFree plan
Starts at
Free plan
AI agent for websites trained on your help center and product docs.
AI poweredFree plan
Starts at
Free plan
Shared inbox for Gmail teams with AI drafting and ticket management
AI poweredFree plan
Starts at
Free plan
Knowledge base software to publish a help centre, deflect support tickets and keep team docs in sync
Free plan
Starts at
Free plan
AI agents for customer support that reduce new support tickets.
AI poweredFree plan
Starts at
Free plan
Ticketing system to manage customer emails and support requests in one place
NewFree plan
Starts at
Free plan
AI customer service automation for dropshipping stores handling orders and returns
AI poweredNewFree plan
Starts at
Free plan
Customer engagement platform.
Starts at
On request
Enterprise customer service.
Enterprise ready
Starts at
On request
Cloud contact centre.
Starts at
On request
Cloud contact centre and CX.
Starts at
On request
Customer-centric service platform.
Starts at
On request
Cloud contact centre.
Starts at
On request
Contact centre and communications.
Starts at
On request
Cloud contact centre.
Starts at
On request
CRM-based customer service.
Starts at
On request
AI contact centre.
AI powered
Starts at
On request
All-in-one help desk platform with ticketing, asset management and a knowledge base.
Starts at
Paid plans
IT service management and workflow automation platform for enterprise service desks.
Enterprise ready
Starts at
On request
Issue tracking and service operations software, available in the cloud or on-premises.
Starts at
Paid plans
Help desk software with ticketing, a knowledge base and reporting under one annual price.
Starts at
Paid plans
Business texting software with a universal inbox for SMS, webchat and social customer conversations.
Starts at
Paid plans
PBX systems.
Starts at
On request
IP phones and PBX.
Starts at
On request
AI support platform built for B2B teams, with ticketing and an autonomous support agent.
AI powered
Starts at
Paid plans
B2B support platform with AI agents across Slack, email and chat.
AI powered
Starts at
On request
Agentic AI platform that automates IT, HR and customer service requests for enterprises.
AI poweredEnterprise ready
Starts at
On request
AI service desk that resolves employee IT and HR tickets inside Microsoft Teams.
AI powered
Starts at
On request
Connects marketplace messages from Amazon, eBay and others to helpdesks for customer service.
Starts at
Paid plans
AI-powered customer support helpdesk with one unified inbox for eCommerce sellers.
AI powered
Starts at
On request
E-commerce helpdesk and ticketing system with a smart inbox for marketplace messages.
Starts at
Paid plans
AI agents for ecommerce customer support, sales, social and chat.
AI powered
Starts at
Paid plans
Knowledge management platform that supplies accurate answers to customer service agents and AI.
AI powered
Starts at
On request
AI agents that handle customer service conversations for commerce brands.
AI powered
Starts at
Paid plans
AI for contact centres.
AI powered
Starts at
On request
Help desk, project management and PSA software with ticketing, live chat and a customer portal.
Starts at
Paid plans
AI-powered IT service management platform for service desks.
AI powered
Starts at
On request
AI-powered IT service management and incident management platform.
AI powered
Starts at
On request
AI platform for customer and employee service with chatbots, search and knowledge management.
AI powered
Starts at
On request
AI omnichannel customer experience platform with chatbots and a unified agent workspace.
AI powered
Starts at
Paid plans
ITSM platform that streamlines and automates enterprise service and support management.
Starts at
Paid plans
Ordered by App Advisor rating. Nothing here is paid placement — see how we rate software.
How to choose helpdesk software
List your channels and check each is native — WhatsApp especially.
Knowledge base quality deflects tickets; look at the editor and search.
Compare per-agent pricing across tiers; the features you need may sit two tiers up.
What to look for
- ✓ Multi-channel ticketing (email, chat, phone, WhatsApp)
- ✓ SLA policies and escalations
- ✓ Knowledge base and self-service portal
- ✓ Automation and canned responses
- ✓ Agent collaboration and internal notes
- ✓ CSAT surveys
- ✓ Reporting and dashboards
- ✓ CRM and e-commerce integrations
Get an instant demo
Let us arrange your demos, free
Helpdesk software — frequently asked questions
What is the best free helpdesk software?+
Freshdesk, Zoho Desk and HubSpot Service Hub offer free tiers for small teams; open-source options include osTicket and Chatwoot.
Helpdesk software by industry
Helpdesk software — popular searches
Customer support softwareTicketing softwareCustomer support software IndiaHelpdesk software IndiaTicketing software IndiaCustomer service softwareCustomer service automation softwareService ticket softwareComplaint management softwareHelp Desk SoftwareHelpdesk Software for Indian BusinessesAI Customer Support SoftwareAI Helpdesk SoftwareAgentic AI Customer Support SoftwareCustomer Support Ticketing SoftwareTicket Management SoftwareInternal Helpdesk SoftwareKnowledge Base SoftwareCustomer Knowledge Base SoftwareSelf-Service Customer Support SoftwareOmnichannel Customer Support SoftwareCustomer Support Automation SoftwareAI Customer Service Agent SoftwareE-Commerce Customer Support Software
Related categories
India buyer's guide
Helpdesk software in India: prices, free plans and how to choose
Helpdesk software turns customer or employee requests arriving by email, web form, WhatsApp, phone and social media into tickets that can be assigned, prioritised, tracked against SLAs and resolved with a record of every reply. For Indian businesses serving customers across time zones, languages and channels, it keeps support from living in personal inboxes and gives managers a view of backlog, response times and repeat issues.
The better options route tickets to the right team automatically, merge duplicates when a customer writes on two channels, suggest knowledge base articles, and escalate before an SLA is breached. The weaker ones capture tickets but leave agents copying details between tools, offer poor WhatsApp integration, and produce reports that cannot separate first response time from resolution time, making it hard to improve service.
Best helpdesk software in India: verified comparison
Judge the best helpdesk software in India by how it handles your busiest channel. If most customers write on WhatsApp, test that integration deeply; if email dominates, test threading and duplicate merging. Check automatic assignment rules, SLA timers that respect business hours and holidays, canned responses, internal notes, a customer-facing knowledge base and reports that show backlog ageing and first-contact resolution.
| Product | Lowest published price | Free plan | Free trial | Demo |
|---|---|---|---|---|
| FreshdeskMade in India | Not published | — | 14 days source | On request source |
| Zoho DeskMade in India | ₹420 per user/month source | Yes source | 15 days source | On request source |
| FreshserviceMade in India | Not published | — | 14 days source | On request source |
| HiverMade in India | Not published | — | 7 days source | On request source |
| UVdeskMade in India | Not published | Yes source | 30 days source | On request source |
 Salesforce Service Cloud | Not published | — | 30 days source | — |
 Jira Service Management | Not published | Yes source | 14 days source | — |
 Desk365Made in India | Not published | — | 21 days source | On request source |
 Help Scout | Not published | Yes source | 15 days source | On request source |
 LiveAgent | Not published | — | 30 days source | On request source |
 SupportbeeMade in India | Not published | — | 14 days source | — |
 Zoho Desk ExpressMade in India | ₹420 per user/month source | — | 15 days source | On request source |
 osTicket | Not published | Yes source | 30 days source | — |
 Zendesk Suite | Not published | — | 14 days source | — |
Checked on each vendor's official website (September 2026). A dash means the vendor does not publish it or we could not verify it — not that the feature is missing. Prices exclude GST unless the source says otherwise. App Advisor publishes no user ratings.
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Choosing helpdesk software: top picks, Indian options and reviews
Top helpdesk software for small business in India
Small businesses need a shared inbox that converts support emails and WhatsApp messages into tickets, simple round-robin assignment, canned replies and a basic FAQ page customers can search. A mobile app lets the owner answer urgent tickets on the move. Keep configuration light, and choose per-agent pricing that allows a couple of part-time agents without a large minimum.
Indian helpdesk software
Helpdesk tools built in India tend to integrate the WhatsApp Business API and Indian cloud telephony providers out of the box, support replies in regional languages, and ship business-hour calendars with Indian public holidays for SLA timers. They bill in INR with GST invoices, and several offer data hosting in India, which matters to customers in regulated sectors like lending and healthcare.
FreshdeskZoho DeskFreshserviceHiverUVdeskDesk365SupportbeeZoho Desk Express
Helpdesk software reviews in India
App Advisor publishes no user ratings, and helpdesk reviews usually reflect one company's particular channel mix. In a trial, send test tickets through each channel you use, see how replies are threaded, watch SLA timers run across a weekend and a holiday, and try merging duplicates. After a week, ask agents whether daily ticket handling is quicker than before. How App Advisor rates software.
Helpdesk software comparison in India
Compare helpdesks on channels supported (email, web form, WhatsApp, phone, social, chat), ticket routing rules, SLA policies with business hours, automations and macros, agent collision detection, knowledge base and customer portal, CSAT surveys, reporting on first response and resolution times, CRM and telephony integrations, multilingual support, data residency, API access and how parent-child tickets are handled.
What helpdesk software costs in India
Helpdesk software price in India
Helpdesk software is usually priced per agent per month, with higher tiers unlocking automation, SLA policies and advanced reporting. Some vendors charge by ticket volume or per WhatsApp conversation, and WhatsApp messages carry Meta's conversation charges that the provider passes through. Telephony integration may add separate per-minute call charges and number rental. A few also sell unlimited-agent plans priced by ticket volume.
- Zoho Desk — from ₹420 per user/month (Express) source
- Zoho Desk Express — from ₹420 per user/month (Express) source
Helpdesk software subscription cost in India
The total cost includes agent licences, the tier needed for SLAs and automation, WhatsApp conversation fees, telephony minutes, knowledge base or customer portal add-ons, and AI features that may be priced per automated resolution. Annual billing reduces rates, and GST at 18% applies. Light-agent or collaborator seats for staff who only occasionally reply can lower the bill noticeably.
Free plans, free trials and demos
Free helpdesk software in India
Free helpdesk plans typically allow a few agents, email and web form tickets, basic assignment and a simple knowledge base. WhatsApp and telephony channels, SLA timers, automation rules and custom reports usually need paid plans. Ticket history may be limited, the customer portal often shows the vendor's branding, and support from the vendor itself is minimal.
- Zoho Desk — free plan: “Zoho Desk's free plan offers three user licenses to help you start small and grow your sup” source
- UVdesk — free plan: “FREE Number of agents Unlimited Download Free forever, manage UVdesk Open Source at your s” source
- Jira Service Management — free plan: “Free Free forever for 3 agents $0” source
- Help Scout — free plan: “The Free plan includes 5 users, 1 Inbox, and 1 Docs site.” source
- osTicket — free plan: “providing awesome help desk software to all users through our free edition” source
Helpdesk software free trial in India
Trial lengths as each vendor states them are listed on the free helpdesk software page.
Helpdesk software demo in India
Ask to see a customer who emails and then messages on WhatsApp about the same issue, and how the two tickets are merged. Request a live SLA breach escalation, a knowledge base article suggested to an agent while replying, and a first response time report by agent. Also ask about data hosting location and WhatsApp template approval.
Helpdesk software by type of business
Helpdesk software for startups in India
Startups need a helpdesk that grows with their customer base: integrations with product analytics and CRM so agents see account context, a knowledge base to deflect repeat setup questions, and automation that routes bug reports to engineering trackers. Per-agent pricing without minimums suits small teams, as does an API for in-app support widgets. Tagging tickets by feature also informs the product roadmap.
- Desk365 — “From emerging startups to established enterprises, Desk365 offers the features y” source
- Zendesk Suite — “Get up to 2 years of Zendesk free for eligible startups.” source
Helpdesk software for MSMEs in India
MSMEs typically handle service requests, complaints and warranty queries from a small team. They benefit from WhatsApp integration because customers prefer it to email, simple SLA tracking so nothing sits unanswered, and a mobile app for the owner or field technicians. Affordable pricing and vendor support during Indian hours matter more than advanced analytics. Tagging tickets by product also shows which items create the most complaints.
- Desk365 — “From emerging startups to established enterprises, Desk365 offers the features y” source
- Zendesk Suite — “Get up to 2 years of Zendesk free for eligible startups.” source
Helpdesk software for manufacturers in India
Manufacturers use helpdesks for dealer queries, warranty claims and field service requests. Useful features include linking tickets to product serial numbers and invoice dates, assigning service engineers by territory, tracking spare parts dispatch, and SLA reporting per region or distributor so repeated product faults are visible to quality teams. Field visit notes and photos should attach directly to the ticket.
Helpdesk software for retailers in India
Retailers handle order status questions, returns, refunds and store complaints across physical and online channels. A helpdesk that pulls order data from the ecommerce platform or POS saves agents from switching screens. WhatsApp support, tags for festive-season campaigns and the ability to add temporary agents during sale periods are practical requirements. Macros for refund status replies save agents repeated typing.
Helpdesk software for agencies in India
Agencies may use a helpdesk for client change requests, separating tickets by client with SLAs that match each retainer contract. Client portals where requests are raised and tracked, time logging against tickets, and monthly reports on volume and turnaround help justify fees and avoid disputes over what was agreed. Separate views per account manager keep client queues from mixing.
GST and switching providers
Helpdesk software with GST support
Helpdesk subscriptions carry GST at 18%. Make sure the tax invoice shows your GSTIN and correct place of supply so input tax credit can be claimed. WhatsApp and telephony charges passed through by the vendor should also appear on GST-compliant invoices. The helpdesk itself plays no part in GST return filing. Keep these invoices with your IT vendor records.
Helpdesk software alternatives in India
Switch when agents work outside the tool, channel integrations are unreliable, or reporting cannot show SLA performance honestly. Export tickets with full conversation history, customer records and knowledge base articles. Plan WhatsApp number migration carefully, since the number must move between API providers, and check contract terms and notice periods before switching. Map old ticket statuses and tags to the new system beforehand.
Freshdesk alternativesZoho Desk alternativesFreshservice alternativesHiver alternativesUVdesk alternativesHubSpot Service Hub alternatives
Partner, affiliate and reseller programs
Helpdesk software affiliate program in India
Helpdesk affiliate programmes typically pay a share of subscription revenue from referred customers, sometimes for a limited period. Check tracking windows, payout thresholds and restrictions on bidding for brand keywords. Recommend tools that fit your audience's channel mix, for instance WhatsApp-heavy support for D2C brands rather than email-first systems. Disclose the affiliate relationship wherever you recommend the product.
Helpdesk software partner program in India
Partner programmes suit CX consultants and CRM implementers who configure helpdesks, routing rules, SLA policies and integrations for clients. Check the training and certification offered, sandbox access, lead registration and sharing rules, and escalation paths when a client's WhatsApp or telephony channel breaks after go-live. Ask whether partners get a multi-client admin console for ongoing managed support.
Helpdesk software reseller program in India
Resellers buy helpdesk licences at a discount and bundle them with implementation or managed support services. Review pricing flexibility, white-label options for the customer portal, arrangements with WhatsApp providers, renewal ownership and GST invoicing responsibilities. Clarify who answers the end customer when the platform itself has an outage. Agree SLA commitments to clients that the platform can actually support.
- Zoho — Value-Added Reseller (reseller): Competitive product pricing, high profit margins , and a steady stream of recurr program page
- Zoho — Zoho Affiliate Program (affiliate): 15% Commission on every qualified sale for the first 12 months program page
- Freshworks — Freshworks Partner Programs (partner) program page
- Salesforce — Salesforce Partner Programme (partner) program page
- Atlassian — Atlassian Solution Partner Program (partner) program page
- Desk365 — Desk365 Partner Program (reseller) program page
- LiveAgent — LiveAgent affiliate program (affiliate): you can be rewarded with 10, 20 or 30% commission for each recurring payment program page
- SupportBee — SupportBee Partner Program (PartnerStack) (affiliate) program page
All verified programs across categories are in the software partner program directory. More India software guides: business software in India.
Helpdesk software in India: FAQs
Can a helpdesk handle WhatsApp tickets?+
Many helpdesks integrate the WhatsApp Business API so incoming messages become tickets with full history. You need a verified business number, and outbound messages sent outside the customer service window must use pre-approved templates. Ask whether the vendor or a separate provider manages the number.
What SLA should we set for support tickets?+
Base SLAs on what customers expect and what your team can sustain. Separate first response targets from resolution targets, set different levels by priority, and use business-hour calendars that include Indian public holidays so weekend tickets do not show false breaches.
Can customers track their own tickets?+
Most helpdesks offer a customer portal or automatic email updates showing ticket status and replies. Check whether the portal can carry your branding and domain, and whether customers can reopen a resolved ticket instead of creating a new one. Satisfaction surveys can follow resolution.
Do helpdesks support Hindi and regional languages?+
Agents can reply in any language the customer uses, and many helpdesks allow separate knowledge base versions per language. Some include machine translation for agents. Test how the system handles Devanagari and other scripts in search and reports. Right-to-left languages may need extra checks.
Can our ticket data be hosted in India?+
Some vendors offer Indian data centres or regions. This matters if your sector regulator, enterprise customers or contracts require it. Ask for written confirmation of where tickets, attachments and backups are stored. Ask too about backup locations, subprocessors and whether attachments follow the same rule.
Can a helpdesk be used for internal IT and HR requests?+
Yes, many businesses run internal service desks on the same tool, with separate queues, forms and SLAs for IT, HR and admin. Check whether employee requesters need licences and whether asset details can be linked to IT tickets. Private notes keep HR cases confidential.
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