Head to head · Live chat & chatbot software
Freshchat vs Gupshup Bot Builder
Pricing, features, India readiness and rating compared. Freshchat rates highest.
| Compare | Freshchat | Gupshup Bot Builder |
|---|---|---|
| Category | Live chat & chatbot software | Live chat & chatbot software |
| Vendor | Freshworks | Gupshup |
| Headquarters | San Mateo, California | Mumbai, Maharashtra |
| Made in India | Yes | Yes |
| Starting price | Free plan | Pay as you go |
| Free plan | Yes | No |
| Free trial | Yes | Yes |
| Published pricing | Yes | Yes |
| Deployment | cloud | cloud |
| Mobile apps | No | No |
| Founded | 2010 | 2004 |
| Best for | Startup, Small business, SMB | Small business, SMB, Mid-market |
| App Advisor rating | 4.8 / 5 | 4.7 / 5 |
Freshchat: pros & cons
- +Free plan available to evaluate at zero cost
- +Built in India with GST-ready workflows and local support hours
- +16 years in business — a mature, stable product
- −Feature depth for your specific workflow should still be verified in a demo
Key features
- Website and in-app chat widget
- AI chatbots trained on your content
- WhatsApp, Instagram and Messenger channels
- Shared team inbox
- Proactive messages and triggers
- Vernacular and voice bots
Gupshup Bot Builder: pros & cons
- +Built in India with GST-ready workflows and local support hours
- +22 years in business — a mature, stable product
- −No permanently free plan
Key features
- Website and in-app chat widget
- AI chatbots trained on your content
- WhatsApp, Instagram and Messenger channels
- Shared team inbox
- Proactive messages and triggers
- Vernacular and voice bots
Get an instant demo
See Freshchat live, with an App Advisor discount
Frequently asked questions
Which is better, Freshchat or Gupshup Bot Builder?+
Freshchat scores higher on App Advisor's rating (4.8/5) for pricing transparency, India readiness and maturity. Freshchat has a free plan, which matters if you want to try before paying. The right choice depends on your workflow — request demos of both.
Is Freshchat cheaper than Gupshup Bot Builder?+
Freshchat starts at Free plan and Gupshup Bot Builder at Pay as you go. Compare per-user costs at your team size, and remember GST is added on top.
Can I switch from Freshchat to Gupshup Bot Builder?+
Most live chat & chatbot software products import CSV or Excel data; check whether historical records, attachments and integrations move too before you switch.