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Head to head · Contact center & cloud telephony

Kaleyra Contact Center vs Exotel Contact Center

Pricing, features, India readiness and rating compared. Kaleyra Contact Center rates highest.

Kaleyra Contact Center logo
Kaleyra Contact Center4.5

CPaaS-based contact centre.

Details
Exotel Contact Center logo
Exotel Contact Center4.4

Omnichannel contact centre on Exotel.

RecommendedMade in India
Details
CompareKaleyra Contact CenterExotel Contact Center
CategoryContact center & cloud telephonyContact center & cloud telephony
VendorKaleyraExotel
HeadquartersMilan, ItalyBengaluru, Karnataka
Made in IndiaNoYes
Starting priceOn requestOn request
Free planNoNo
Free trialNoNo
Published pricingNoNo
Deploymentcloudcloud
Mobile appsNoNo
Founded19992011
Best forMid-market, EnterpriseMid-market, Enterprise
App Advisor rating4.5 / 54.4 / 5

Kaleyra Contact Center: pros & cons

  • +27 years in business — a mature, stable product
  • −Pricing is not published — expect a sales conversation before you see costs
  • −No permanently free plan
  • −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit

Key features

  • IVR and ACD routing
  • Virtual and toll-free numbers
  • Predictive and progressive diallers
  • Call recording and QA
  • Omnichannel agent desktop
  • CRM screen-pop

Exotel Contact Center: pros & cons

  • +Built in India with GST-ready workflows and local support hours
  • +15 years in business — a mature, stable product
  • +One of the top-ranked contact center & cloud telephony options in our catalogue
  • −Pricing is not published — expect a sales conversation before you see costs
  • −No permanently free plan

Key features

  • IVR and ACD routing
  • Virtual and toll-free numbers
  • Predictive and progressive diallers
  • Call recording and QA
  • Omnichannel agent desktop
  • CRM screen-pop

Get an instant demo

See Kaleyra Contact Center live, with an App Advisor discount

Frequently asked questions

Which is better, Kaleyra Contact Center or Exotel Contact Center?+

Kaleyra Contact Center scores higher on App Advisor's rating (4.5/5) for pricing transparency, India readiness and maturity. The right choice depends on your workflow — request demos of both.

Is Kaleyra Contact Center cheaper than Exotel Contact Center?+

Kaleyra Contact Center starts at On request and Exotel Contact Center at On request. One of them does not publish pricing, so ask for a written quote before comparing.

Can I switch from Kaleyra Contact Center to Exotel Contact Center?+

Most contact center & cloud telephony products import CSV or Excel data; check whether historical records, attachments and integrations move too before you switch.

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