Head to head · Helpdesk software
Freshdesk vs Razorpay Invoices
Pricing, features, India readiness and rating compared. Freshdesk rates highest.
Cloud helpdesk with ticketing, automation and a free tier, built in Chennai.
GST invoices with Razorpay payment links and automatic reminders.
| Compare | Freshdesk | Razorpay Invoices |
|---|---|---|
| Category | Helpdesk software | Invoicing software |
| Vendor | Freshworks | Razorpay |
| Headquarters | San Mateo, California | Bengaluru, Karnataka |
| Made in India | Yes | Yes |
| Starting price | Free plan | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | No |
| Published pricing | Yes | Yes |
| Deployment | cloud | cloud |
| Mobile apps | No | No |
| Founded | 2010 | 2014 |
| Best for | Startup, Small business, SMB | Startup, Small business, SMB |
| App Advisor rating | 4.8 / 5 | 4.8 / 5 |
Freshdesk: pros & cons
- +Free plan available to evaluate at zero cost
- +Built in India with GST-ready workflows and local support hours
- +16 years in business — a mature, stable product
- +One of the top-ranked helpdesk software options in our catalogue
- +Covers more than one software category, reducing the number of tools you run
- −Feature depth for your specific workflow should still be verified in a demo
Key features
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
Razorpay Invoices: pros & cons
- +Completely free to use
- +Built in India with GST-ready workflows and local support hours
- +12 years in business — a mature, stable product
- +Covers more than one software category, reducing the number of tools you run
- −Feature depth for your specific workflow should still be verified in a demo
Key features
- Branded invoice templates
- Recurring and subscription invoices
- Online payment links and gateways
- Automated payment reminders
- Receivables ageing reports
- Multi-currency invoicing for exports
Get an instant demo
See Freshdesk live, with an App Advisor discount
Frequently asked questions
Which is better, Freshdesk or Razorpay Invoices?+
Freshdesk scores higher on App Advisor's rating (4.8/5) for pricing transparency, India readiness and maturity. The right choice depends on your workflow — request demos of both.
Is Freshdesk cheaper than Razorpay Invoices?+
Freshdesk starts at Free plan and Razorpay Invoices at Free. Compare per-user costs at your team size, and remember GST is added on top.
Can I switch from Freshdesk to Razorpay Invoices?+
Most helpdesk software products import CSV or Excel data; check whether historical records, attachments and integrations move too before you switch.