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Sales & Marketing
Best Survey & customer feedback tools in India (2026)
Survey and feedback tools collect NPS, CSAT, employee engagement and market research responses, and route them to the teams who can act. Forms tools overlap here; the distinction is analysis and closed-loop follow-up.
59 products compared5 made in India31 with a free plan
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Product reviews app for Shopify.
Free planMobile app
Starts at
Free plan
Forms and payments.
Starts at
₹2,000/mo
CSAT, CES and NPS.
Starts at
₹4,000/mo
Reviews and loyalty for e-commerce.
Free plan
Starts at
Free plan
Open-source survey software, free to self-host or used as a paid cloud service.
Free planOpen source
Starts at
₹779/mo
Reviews, messaging and payments for local businesses.
Starts at
₹25,000/mo
Reviews collection and display.
Starts at
₹4,000/mo
Design surveys and preference tests.
Free plan
Starts at
Free plan
Enterprise experience management.
Enterprise ready
Starts at
On request
Enterprise customer and employee experience.
Enterprise ready
Starts at
On request
Feature request boards.
Free plan
Starts at
Free plan
Review management for agencies.
Starts at
₹8,000/mo
In-product surveys and replays.
Free plan
Starts at
Free plan
Mobile-friendly online survey maker with a free-forever plan and visual result reports.
Free planMobile app
Starts at
Free plan
On-site and in-app nudge surveys for collecting targeted user feedback, free up to 50 responses.
Free planMobile app
Starts at
Free plan
Product research and usability testing.
Free plan
Starts at
Free plan
User research repository.
Free plan
Starts at
Free plan
Consumer research surveys.
Starts at
Pay as you go
Reviews, ratings, referrals, quizzes and loyalty app for Shopify brands, with photo and video UGC and Klaviyo integration.
Free planMobile app
Starts at
Free plan
NPS for frontline teams.
Starts at
On request
Website and app feedback analytics.
Mobile app
Starts at
₹20,000/mo
AI customer experience analytics built in Bengaluru.
AI poweredMade in India
Starts at
On request
In-app surveys for SaaS.
Mobile app
Starts at
₹8,000/mo
Ordered by App Advisor rating. Nothing here is paid placement — see how we rate software.
How to choose survey & customer feedback tools
Decide whether you need forms or a feedback programme; Google Forms and Typeform cover forms, whereas NPS programmes need distribution and follow-up.
Check WhatsApp and SMS distribution — email response rates in India are low.
Look for vernacular survey support if your customers are not English-first.
What to look for
- ✓ Survey builder with logic
- ✓ NPS, CSAT and CES templates
- ✓ Multi-channel distribution (email, WhatsApp, SMS, QR)
- ✓ Employee engagement pulses
- ✓ Text analytics and sentiment
- ✓ Review generation for Google and marketplaces
- ✓ Closed-loop ticketing
- ✓ Dashboards and benchmarks
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Survey & customer feedback tools — frequently asked questions
What is a good NPS score?+
Above 30 is solid for most industries; above 50 is excellent. Trends over time matter more than the absolute number.
Survey & customer feedback tools by industry
Survey & customer feedback tools — popular searches
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